CNF Outdoors Reviews - www.cnfoutdoors.co.uk

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3.1 / 5
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★☆☆☆☆

“Do not touch this company. You will not receive your...”

Written on: 10/01/2017 by Ianjeffery5 (1 review written)

Do not touch this company. You will not receive your goods. Need to get x ray involved… Read Full Review

Cnfoutdoors's Response to Ianjeffery5's Review

Written on: 17/01/2017

But of course you did not recieve this item. Due to your verbal abuse and threats we cancelled your order and issued a refund that is with the banks. We do not tolerate threatening or abusive customers at all.
These blinds were shipped by the manufacturer on our behalf, however your order unfortunately arrived as they were closing for Christmas adn we were unable to make any contact with them, however rest assured we cancelled your order.

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Ianjeffery5's reply to Cnfoutdoors's Comment

Written on: 17/01/2017

If this is the case why didn't you reply to emails or phone calls. At least my telling the truth about you got a reaction.
By the way the credit card had to give my refund not you.
Are all the other reviews on this web site incorrect. The only people who seem satisfied with your company are the ones who post reviews on CNF web site. Funny that isn't it.
I haven't gone away, I'm still on your case.

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Cnfoutdoors's Response to Ianjeffery5's Review

Written on: 17/01/2017

Funny, Our bank records show your order being refunded.

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Ianjeffery5's reply to Cnfoutdoors's Comment

Written on: 17/01/2017

Funny that because MasterCard recalled it.
This must be the most communication you have ever had with a customer or ex customer I should say.
Are 90% of the reviews on this site wrong.

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Nickdarcy's reply to Ianjeffery5's Comment

Written on: 17/01/2017

Totally agree - no communication!

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★☆☆☆☆

“Do not order from this company!”

Written on: 10/01/2017 by 252Marshall (1 review written)

Ordered a Muddy Fox mountain bike on 25th November - a Christmas present for my son. After a few days I checked the website for my order and alarm bells started ringing. No contact number on the website and no response back from the email address. Eventually managed to get a response back from a different email address on the 29th November confirming the order would be with me within the week. No further communication and no delivery of the mountain bike. Luckily I paid for this on credit… Read Full Review

Cnfoutdoors's Comment

Written on: 17/01/2017

Dear Customer
I sincerely apologise for the bike fiasco that you have endured. Unfortunately our supplier (a multi million pound organisation) who shipped all our bikes directly on our behalf for us decided to change couriers to Hermes. We even supplied you with Hermes Proof of delivery to confirm that as far as Hermes were concerned your bike was delivered. As everyone knows these are by far not the best or even the most reliable couriers and they are still to this day insisting that the bikes were delivered. We have been in tense negotiations to recover our monies for these undelivered bikes from the supplier and issue refunds.
As a result we had the foresight to delist all the bikes at the time of Notice, however, the damage had already been done and we can only apologise for this.

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Sender897's Comment

Written on: 17/01/2017

Please advise when you supplied me with a Hermes Proof of delivery? I have NEVER received a proof of delivery at all. Had I received a proof of delivery I would have taken this up with Hermes as well as yourselves.

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Nickdarcy's Comment

Written on: 17/01/2017

Similar storyline with other people's orders too.

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★☆☆☆☆

“small stainless kitchen sink”

Written on: 09/01/2017 by 430Martin (1 review written)

after a month of ordering item that was in stock.no communication whatsoever .no answers to any calls or emails.have had to go to bank to see if they can do a chargeback.the saga continues… Read Full Review

Cnfoutdoors's Comment

Written on: 17/01/2017

Hi,
I have inadvertantly missed your last e-mail due to the Crisis that we endured over Christmas from one of our suppliers. I have just processed a refund.
I apologise for the inconvenience caused.

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★☆☆☆☆

“Payed for bike 26/11/16 for my lad for Christmas...”

Written on: 30/12/2016 by Johngaweda161178 (1 review written)

Payed for bike 26/11/16 for my lad for Christmas Never sent never received company ignores all contact then threaten Court n they contact with a lie saying they've issued a refund n it will take 5-10 days they never refunded me my eldest boy 12 has lost £130 of his Christmas money They ignore requests for the order number so we can claim our money through the bank Unfortunately I'm now in the process of arranging a hearing with small claims Court and will now be seeking payment in full… Read Full Review

Cnfoutdoors's Response to Johngaweda161178's Review

Written on: 17/01/2017

Hi,
I sincerely apologise for the bike fiasco that you have endured. Unfortunately our supplier (a multi million pound organisation) who shipped all our bikes directly on our behalf for us decided to change couriers to Hermes. As everyone knows these are by far not the best or even the most reliable couriers and they are still to this day insisting that the bikes were delivered. We have been in tense negotiations to recover our monies for these undelivered bikes from the supplier and issue refunds.
As a result we had the foresight to delist all the bikes at the time of Notice, however, the damage had already been done and we can only apologise for this. In the end we did issue a refund to you.

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Nickdarcy's Response to Johngaweda161178's Review

Written on: 17/01/2017

Totally agree. I will be going down the bank refund route. And then the courts regardless of what it costs me.

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★☆☆☆☆

“AVOID! Takes Money - No Deivery or Reply to communication.”

Written on: 30/12/2016 by Peterson50 (1 review written)

Wish I'd checked them out and seen some of the scores of people that are reporting being cheated out of money or goods by them. I ordered a £55, Caravan Spare part showing in stock. Paid by Card. No item sent. Dozens of attempts at communication by E Mail, Phone and through website were all ignored. They even refused to accept a Recorded Delivery letter from the Postman. My Bank has now said they will refund lost money and will pursue them for redress. I was instructed to report this… Read Full Review

Cnfoutdoors's Comment

Written on: 17/01/2017

Dear Customer
I cannot find any transaction under the name peterson that is outstanding. Please supply your order number and I will try and resolve this immediately for you.

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Nickdarcy's Comment

Written on: 17/01/2017

Totally agree they should not be allowed to trade.

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★☆☆☆☆

“Avoid at all costs”

Written on: 22/12/2016 by Jadep38 (1 review written)

Complete liar of a company took my money and never sent a thing Emailed over and over People that take money at Christmas for children's bikes from hard working parents deserve to be looked up… Read Full Review

Cnfoutdoors's Comment

Written on: 17/01/2017

Dear Customer
I sincerely apologise for the bike fiasco that you have endured. Unfortunately our supplier (a multi million pound organisation) who shipped all our bikes directly on our behalf for us decided to change couriers to Hermes. As everyone knows these are by far not the best or even the most reliable couriers and they are still to this day insisting that the bikes were delivered. We have been in tense negotiations to recover our monies for these undelivered bikes from the supplier and issue refunds.
As a result we had the foresight to delist all the bikes at the time of Notice, however, the damage had already been done and we can only apologise for this. Please let us know your order number to make this right.

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Nickdarcy's Comment

Written on: 17/01/2017

Why do you and a stock response asking for an order number, which you have probably not issued in the first instance. Why do you keep trading when you are simply taking the money and not sending the goods. Why blame your suppliers when they have nothing to do with the people who order from you in the first instance?

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Cnfoutdoors's Comment

Written on: 17/01/2017

Hi,
I sincerely apologise for the bike fiasco that you have endured. Unfortunately our supplier (a multi million pound organisation) who shipped all our bikes directly on our behalf for us decided to change couriers to Hermes. As everyone knows these are by far not the best or even the most reliable couriers and they are still to this day insisting that the bikes were delivered. We have been in tense negotiations to recover our monies for these undelivered bikes from the supplier and issue refunds.
As a result we had the foresight to delist all the bikes at the time of Notice, however, the damage had already been done and we can only apologise for this. Please let us know your order number to make this right.

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★☆☆☆☆

“do not order from this site.”

Written on: 20/12/2016

Ordered a item on 3/12/16 for a Xmas present. Money came out of account 5/12/16. Email straight away from company saying item would be posted when funds received with 3-5 working days. No item arrived. Phoned no answer and left messages no reply. Emailed on a good few occasions no reply. I then threatened legal action by email of which they replied within two hours with a invoice saying void. No refund back to bank. I'm now in process with my bank of getting my money back… Read Full Review

Pfletcher84's Comment

Written on: 21/12/2016

In completely same situation as yourself, feel pretty stupid now tho as probably only saving £5 by not getting same product off eBay and being protected by PayPal. Rest assured as you will get your money back through your bank eventually, they took the money from me also on the 5th, I'm still waiting to be refunded but confident as have the proof from them of my order cancellation and know was never delivered anything! I hope some body from this awful company is reading this and have trouble sleeping at night! I hope your in a financial position to buy a substitute present in the mean time. Hope you and your family have a great Christmas

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Cnfoutdoors's Comment

Written on: 17/01/2017

Dear Customer
I sincerely apologise for the bike fiasco that you have endured. Unfortunately our supplier (a multi million pound organisation) who shipped all our bikes directly on our behalf for us decided to change couriers to Hermes. As everyone knows these are by far not the best or even the most reliable couriers and they are still to this day insisting that the bikes were delivered. We have been in tense negotiations to recover our monies for these undelivered bikes from the supplier and issue refunds.
As a result we had the foresight to delist all the bikes at the time of Notice, however, the damage had already been done and we can only apologise for this. Please let us know your order number to make this right.

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Nickdarcy's Comment

Written on: 17/01/2017

Takes nearly a month to respond to complaint and it's a stock answer. Have you been away for Christmas on the back of everyone who ordered from you? The same people who never received goods, refunds, emails, returned calls.

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Ianjeffery5's Comment

Written on: 17/01/2017

I think something or someone has rattled his cage as he has suddenly decided to reply to customers reviews.
If you look at the reviews on his web site he is the best company on the web.
Must have taken ages to create all those reviews.
Hopefully we will get him closed down soon.

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★☆☆☆☆

“Do not use”

Written on: 20/12/2016 by AngelaMcMillan298 (1 review written)

Do not use this company. I ordered some camping chairs for a christmas present on 3rd December and the email confirmation just says processing. The payment has been taken and my emails requesting an update for the order have been ignored. I have had to seek the support of my bank to try and get a refund for the undelivered products. Extremely poor customer services from the company- no replys to any emails and I have not been able to find a contact number anywhere on my emails or on the… Read Full Review

Frankiesmall's Comment

Written on: 20/12/2016

I'm in the same boat with a bike. they have 14 days from cancelling the order to refund but they have ignored that! i found a number but it is continually on answerphone with a south African accented male voice. I can't believe they get away with this!

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Nickdarcy's Comment

Written on: 17/01/2017

He has taken a lot of money from a lot of people with no sign of the goods turning up or refunds being given.

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Nickdarcy's Comment

Written on: 17/01/2017

Yep. They take the money and that's it. It would appear that everyone has been tricked and will not get a penny back unless they try their bank or the courts.

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★☆☆☆☆

“AVOID THEM”

Written on: 19/12/2016

Ordered a bike for my son for his main Xmas present on the 2nd of Dec,the money went out of my account the same day, received a generic email saying that my order was being processed, a week came and went, still no bike, sent a polite email asking for a rough idea on delivery but no reply, tried to call several times but all I got was a answer phone. After 14 days and still no bike my credit card company have given me a temporary refund. CNF are an absolute sham. They are quick enough to take… Read Full Review

Cnfoutdoors's Comment

Written on: 17/01/2017

Dear Customer
I sincerely apologise for the bike fiasco that you have endured. Unfortunately our supplier (a multi million pound organisation) who shipped all our bikes directly on our behalf for us decided to change couriers to Hermes. As everyone knows these are by far not the best or even the most reliable couriers and they are still to this day insisting that the bikes were delivered. We have been in tense negotiations to recover our monies for these undelivered bikes from the supplier and issue refunds.
As a result we had the foresight to delist all the bikes at the time of Notice, however, the damage had already been done and we can only apologise for this. Please let us know your order number to make this right.

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Ianjeffery5's Comment

Written on: 17/01/2017

Bla,bla,bla same verbal diarrhoea you have tricked so many people. Not just bikes, did all the other items get lost by Hermes.
The sooner you are shut down the better

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Nickdarcy's Comment

Written on: 17/01/2017

What about the other people who didn't order bikes? Was it the same issue with them too?

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Lisajw1979's Comment

Written on: 17/01/2017

I have never had an issue with Hermes, had several deliveries by them over the Christmas period with no hassle at all so don't try and pass the buck to someone else. As for your tense negotiations to try and recover monies I hope they give you the same treatment as you gave to your customers....Absolutely nothing!!

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★☆☆☆☆

“DO NOT USE”

Written on: 19/12/2016 by Healyjn418 (1 review written)

Ordered a bike on 25 Nov, phone line is just an answering machine, they never reply to this, they very seldom reply to emails unless you threaten trading standards then they make up some outlandish story. Then they put your order status as refunded but DON'T refund your money, and ignore your email questioning this. I now have a little girl who has nothing for Xmas… Read Full Review

Cnfoutdoors's Comment

Written on: 17/01/2017

Dear Customer
I sincerely apologise for the bike fiasco that you have endured. Unfortunately our supplier (a multi million pound organisation) who shipped all our bikes directly on our behalf for us decided to change couriers to Hermes. As everyone knows these are by far not the best or even the most reliable couriers and they are still to this day insisting that the bikes were delivered. We have been in tense negotiations to recover our monies for these undelivered bikes from the supplier and issue refunds.
As a result we had the foresight to delist all the bikes at the time of Notice, however, the damage had already been done and we can only apologise for this. Please let us know your order number to make this right.

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★☆☆☆☆

“NEVER USE”

Written on: 18/12/2016 by Kellenv292 (1 review written)

Ordered an item and after 10 days, i had heard nothing. but the money had been taken. I asked where it was. no reply. i asked to cancel it. he said refund was pending. I never received the refund. i have gone to bank. no longer any communication NEVER USE… Read Full Review

Cnfoutdoors's Comment

Written on: 17/01/2017

Dear Customer
I sincerely apologise for the bike fiasco that you have endured. Unfortunately our supplier (a multi million pound organisation) who shipped all our bikes directly on our behalf for us decided to change couriers to Hermes. As everyone knows these are by far not the best or even the most reliable couriers and they are still to this day insisting that the bikes were delivered. We have been in tense negotiations to recover our monies for these undelivered bikes from the supplier and issue refunds.
As a result we had the foresight to delist all the bikes at the time of Notice, however, the damage had already been done and we can only apologise for this. Please let us know your order number to make this right.

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★☆☆☆☆

“no bike recived.”

Written on: 18/12/2016 by liannegb (1 review written)

placed my order on the 15/11/2016 for a 26inch muddy fox boys bike. it was a xmas gift. had 2 emails. order recived then another email saying bike has been dispached.... 4 weeks later and still no bike... you have destroyed xmas for my young son and we cant afford to buy another... what do i tell him when he doesnt have a bike to open on christmas morning... that was his main gift... sent many email and had no replys... d3vastated to be ripped off like this. just not fair. i wont let this… Read Full Review

Cnfoutdoors's Response to liannegb's Review

Written on: 17/01/2017

Dear Customer
I sincerely apologise for the bike fiasco that you have endured. Unfortunately our supplier (a multi million pound organisation) who shipped all our bikes directly on our behalf for us decided to change couriers to Hermes. As everyone knows these are by far not the best or even the most reliable couriers and they are still to this day insisting that the bikes were delivered. We have been in tense negotiations to recover our monies for these undelivered bikes from the supplier and issue refunds.
As a result we had the foresight to delist all the bikes at the time of Notice, however, the damage had already been done and we can only apologise for this. Please let us know your order number to make this right.

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★☆☆☆☆

“Disgraceful ”

Written on: 14/12/2016 by Pissedofffather1 (1 review written)

I placed an order for a bike for my eight year old daughter on the 1/12/16. I received an email stating that the order was " processing ". No despatch date given. Then nothing for three days... I received a generic email stating that due to " courier issues " there would be a delay. Then nothing for three days. I have sent numerous emails asking for an update on the order, as you can never get through on the phone. All have been ignored!!!! I am now seeing that many others have had similar… Read Full Review

Cnfoutdoors's Response to Pissedofffather1's Review

Written on: 17/01/2017

Dear Customer
I sincerely apologise for the bike fiasco that you have endured. Unfortunately our supplier (a multi million pound organisation) who shipped all our bikes directly on our behalf for us decided to change couriers to Hermes. As everyone knows these are by far not the best or even the most reliable couriers and they are still to this day insisting that the bikes were delivered. We have been in tense negotiations to recover our monies for these undelivered bikes from the supplier and issue refunds.
As a result we had the foresight to delist all the bikes at the time of Notice, however, the damage had already been done and we can only apologise for this. Please let us know your order number to make this right.

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★☆☆☆☆

“FAKE ARTISTS”

Written on: 11/12/2016 by xyO'Donnell469 (1 review written)

Placed an order on 24/11/2016 , had an confirmation on the same day . After 1 week started chasing delivery by email and phone , not a single word from this FAKE artist .............. am seeking money back and legal action . Why should hard working people be ripped off like this… Read Full Review

Cnfoutdoors's Comment

Written on: 17/01/2017

Dear O'Donnell
We cannot find any transaction under the name o'donnell. Please can you let us have your order Id to rectify the situation.
I apologise for the inconvenience caused

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★☆☆☆☆

“Shambolic company”

Written on: 11/12/2016 by syLancaster417 (1 review written)

Ordered goods 24/11/2016. Payment taken same day. Despite a number of emails to them (to date all unanswered) the goods are yet to appear. Steer clear of them… Read Full Review

Cnfoutdoors's Comment

Written on: 17/01/2017

We cannot find any transaction under the name lancaster. Please can you let us have your order Id to rectify the situation.
I apologise for the inconvenience caused

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★☆☆☆☆

“fake site”

Written on: 08/12/2016 by Burnham286 (1 review written)

ordered my daughter a bike, company took money straight away then did not deliver, tried to email and contact by phone but no reply. Do not use this company, my Daughter now hs no Bike for christmas… Read Full Review

Rachjack86's Comment

Written on: 15/12/2016

Have you recieved the bike yet I ordered one on 25/11 they said it was shipped a week ago but still nothing looks like no bike for my son at xmas either! X

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Cnfoutdoors's Comment

Written on: 17/01/2017

Dear Customer
I sincerely apologise for the bike fiasco that you have endured. Unfortunately our supplier (a multi million pound organisation) who shipped all our bikes directly on our behalf for us decided to change couriers to Hermes. As everyone knows these are by far not the best or even the most reliable couriers and they are still to this day insisting that the bikes were delivered. We have been in tense negotiations to recover our monies for these undelivered bikes from the supplier and issue refunds.
As a result we had the foresight to delist all the bikes at the time of Notice, however, the damage had already been done and we can only apologise for this. Please let us know your order number to make this right.

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★☆☆☆☆

“Do not buy.. no goods, just take your money..”

Written on: 07/12/2016 by 373Vaughan (1 review written)

They take your money and drop all communications.. impossible to contact via their numbers and email address.. disgusting… Read Full Review

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★☆☆☆☆

“Do not buy from CNF!!!!!”

Written on: 30/11/2016 by FridaYoung (1 review written)

Similar story to the dozens already posted... Ordered my son a bike... Received an email to confirm my order... Received an email to confirm my order was being processed... Then an email to say my order was dispatched.... That was almost a Month ago..... Still NO bike.... I've sent dozens of emails and have yet to receive any response.... Hard enough for families to make ends meet at Christmas.. I just hope I get a refund in time to purchase another bike rom a REPUTABLE company... My son has… Read Full Review

Cnfoutdoors's Comment

Written on: 06/12/2016

Dear Customer
Please supply your order number. We can find no transaction in your name on our system at all and as such are unable to assist with your query.

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Cnfoutdoors's Comment

Written on: 17/01/2017

Dear Customer
I sincerely apologise for the bike fiasco that you have endured. Unfortunately our supplier (a multi million pound organisation) who shipped all our bikes directly on our behalf for us decided to change couriers to Hermes. As everyone knows these are by far not the best or even the most reliable couriers and they are still to this day insisting that the bikes were delivered. We have been in tense negotiations to recover our monies for these undelivered bikes from the supplier and issue refunds.
As a result we had the foresight to delist all the bikes at the time of Notice, however, the damage had already been done and we can only apologise for this. Please let us know your order number to make this right.

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★☆☆☆☆

“TOTAL SHAMBLES”

Written on: 23/11/2016

DONT BOTHER ORDERED GOODS THAT NEVER TURNED UP .DOES NOT ANSWER EMAILS HAD TO TAKE LEGAL ADVISE .WHEN EMAILED HIM TO RETURN MY MONEY OTHERWISE WOULD TAKE LEGAL ACTION TO RECOVER MY MONEY. SUPRISE SUPRISE HE ANSWERED AND REFUNDED MY MONEY VERY LUCKY NEVER AGAIN… Read Full Review

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★☆☆☆☆

“Rip off Merchants”

Written on: 18/11/2016 by Sueav (1 review written)

After ordering a Muddyfox Mounting Bike on the 21/10/16 the payment was taken that day . The following day I received a Email stating my order was being processed. Then nothing for fourteen days. Sent numerous Emails still nothing. So tried ringing to hear an answerphone message to say they were moving to bigger warehouse and to contact by Email. Sent an Email stating if said bike wasn't delivered by the 4/11/16 I would be cancelling the order would expect a full refund. Got an Email back… Read Full Review

Cnfoutdoors's Response to Sueav's Review

Written on: 17/01/2017

Dear Customer
I sincerely apologise for the bike fiasco that you have endured. Unfortunately our supplier (a multi million pound organisation) who shipped all our bikes directly on our behalf for us decided to change couriers to Hermes. As everyone knows these are by far not the best or even the most reliable couriers and they are still to this day insisting that the bikes were delivered. We have been in tense negotiations to recover our monies for these undelivered bikes from the supplier and issue refunds.
As a result we had the foresight to delist all the bikes at the time of Notice, however, the damage had already been done and we can only apologise for this. Please let us know your order number to make this right.

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