CNF Outdoors Reviews - www.cnfoutdoors.co.uk

★★★☆☆
3.1 / 5
492
54% of users recommend this
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★★★★☆

“Gazebo purchase”

Written on: 03/08/2016 by xhChase177 (1 review written)

I ordered a gazebo. I didn't receive an email confirmation which worried me but I emailed my telephone number and was contacted immediately. My goods arrived a few days late after a mix up with the delivery date but I did receive an apology. I am very pleased with the gazebo and have no complaints about the service I received… Read Full Review

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★☆☆☆☆

“Still Waiting for a refund”

Written on: 02/08/2016 by outdoorguy15 (1 review written)

Returned goods, no response to email, no answer on telephone number, no refund. You have been warned… Read Full Review

Cnfoutdoors's Response to outdoorguy15's Review

Written on: 02/08/2016

Hi, we would love to sort this out. Please let us have your order details and we will gladly resolve your issue.

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★★★★★

“Great Customer Service”

Written on: 01/08/2016 by BJHebb (1 review written)

Placed the order over the phone instead of just 'Clicking', the product knowledge was spot on, the price was the best in the country and the item was delivered in two days!! What else can you ask for??!!… Read Full Review

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★★★★★

“Avtex TV :- Avtex L188DR next day delivery ”

Written on: 31/07/2016 by Strat61 (1 review written)

Next day delivery on this Avtex Tv - this was delivered on time stated and packaged well - This TV has a brilliant picture and viewing from side just as good :- Recomment this TV & CNF Outdoors… Read Full Review

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★★★★★

“Wow great value!”

Written on: 30/07/2016 by Jaxon42 (1 review written)

What a great bike for my girl and at a fantastic price. Speedy delivery. So pleased I have ordered one for my wife… Read Full Review

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★★★☆☆

“Dissapointing curtain quality”

Written on: 30/07/2016

Erected structure and fitted roof which we were very satisfied, that changed when we unpacked and fitted the curtains One of the curtains had the hem tied up with a piece of cloth indicating that a fault in the sewing the hem had been known about. This was on two of the four curtains. A good product spoiled by shoddy workmanship Trust that this will also be forwarded to Glendale. … Read Full Review

Geobea's Comment

Written on: 05/08/2016

Replacements received,very much appreciated. Thank you.

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★☆☆☆☆

“NO CUSTOMER SERVICE”

Written on: 28/07/2016 by Hale484 (1 review written)

THERE IS NOBODY ANSWERING THE PHONE AND NO RESPONSE TO EMAILS. THIS COMPANY IS MORE THAN HAPPY TO TAKE YOUR MONEY, BUT DO NOT WANT TO HELP AFTERWARDS… Read Full Review

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★★★★☆

“Very pleased with the product. Gazebo is very sturdy...”

Written on: 27/07/2016 by aaLove268 (1 review written)

Very pleased with the product. Gazebo is very sturdy and was easy to erect. Instructions however were in very small print which was hard to read.Delivery was on time. I would recommend this product many gazebos on the market may look more elegant but often are flimsy and would not stand up to strong winds.The roof is pvc cited and waterproof many are not… Read Full Review

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★★★★★

“Great service, price and delivery”

Written on: 27/07/2016 by EvieDillon355 (1 review written)

Great service, price and delivery… Read Full Review

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★★★★★

“Camptech Savanna DL Awning”

Written on: 27/07/2016 by Koen440 (1 review written)

I rang CNF Outdoors to order my awning on the Friday afternoon and was told I would receive it by the Tuesday of the next week which in itself was great as I needed for the weekend......it arrive at lunchtime on the Monday. What wonderful service I was over the moon. The awning itself is good quality and on a par with awnings costing more. I would recommend this company to anyone… Read Full Review

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★★★★★

“Excellent Service.”

Written on: 27/07/2016 by MalakaiKane (1 review written)

The bicycle was delivered about a week after ordering it and my daughter in law loves it - she particularly wanted a girly one and got exactly what she wanted so thank you very much. The bicycle was delivered by Yodel and my son was at home to accept delivery so they were extremely happy with the delivery as well… Read Full Review

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★★★★★

“Bought this as a birthday present for my nephew. A...”

Written on: 27/07/2016 by Dylan224 (1 review written)

Bought this as a birthday present for my nephew. A very slow and great looking bicycle. Well worth the price I paid… Read Full Review

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★☆☆☆☆

“The worst customer service in the world ”

Written on: 27/07/2016 by LindseyMeyer (1 review written)

I purchased this item recently and after several attempts to contact them I just gave up. They wouldn't return any of my calls or answer any of my emails. In the end I just gave up. Anyone thinking about buying from this company should run a mile. … Read Full Review

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★★★★☆

“Good”

Written on: 27/07/2016 by Boyd24 (1 review written)

I was very pleased with how fast the bikes actually arrived and that they where already built in the box but the only downfall is there are no actual instructions for folding or unfolding the bike… Read Full Review

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★☆☆☆☆

“I have e mailed asking about goods return policy no reply”

Written on: 25/07/2016 by Dixon300 (1 review written)

I have inadvertently ordered two truma gas points which I want to return. and so far no reply to my inquiries… Read Full Review

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★★★★★

“Spare wheel carrier.”

Written on: 25/07/2016 by 424Carroll (1 review written)

Standard ALKO spare wheel carrier easy to assemble and fit. Supplied at a good price with free delivery in good time… Read Full Review

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★☆☆☆☆

“Disgusting customer service.”

Written on: 22/07/2016 by h4rsx (1 review written)

Absolutely abysmal service. I returned an item due to it being unsuitable. He initially ignored my contact requests for an RMA, I managed to contact him by telephone, and eventually received RMA instructions, in which the T&C's were in contravention of my statutory rights. He tried everything to avoid me returning the item initially stating that it would be rejected because it wasn't returned within 5 days of the RMA. When I pointed out that the Consumer Contracts Regulations 2013 allows upto… Read Full Review

Cnfoutdoors's Response to h4rsx's Review

Written on: 26/07/2016

Dear Sir

You did not attempt to return the goods were in your possession for 19 days after the date of delivery. Statutory law allows you only 14 days so clearly you are in the wrong. In terms of returning the item we agreed as a gesture of goodwill for you to return the goods. Please supply us proof of delivery and a signature showing receipt so that we can resolve this.

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H4Rsx's reply to Cnfoutdoors's Comment

Written on: 26/07/2016

Is this your idea of a bad joke???

I completed your contact form 3 times on your website and was completely ignored. I finally got through to you by phone and you said you would send me an RMA number.

I sent the goods back to you on the 12th day after receiving your RMA and you was notified by email. I got a very quick response then telling me that the return would be rejected because it was outside of your 5 day return period, when advised that you was in breach of my statutory rights, you said you might accept it back but a handling fee would be charged. I informed you that was also a breach of my rights, to which I received no reply.

I have already emailed you proof of delivery along with your signature after you lied and said it was left in your driveway. It was not!

Further more you have already confirmed receipt of the parcel in our telephone conversion 2 days after the parcel was delivered, I have a recording of this.

On your facebook page you responded to my review confirming that the refund had already been processed. I quote:

"Your refund was processed as we had agreed even though you returned the goods well after the legal allowance which we did as a goodwill gesture. However we can still cancel this and leave the package for you to collect. Please do not post lies."

My refund still hasn't been processed and if it hasn't been received by Friday, I will see you in court as per my 7 day letter of notice.

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★★★★★

“wife birthday bicylce”

Written on: 22/07/2016 by Haileyl441 (1 review written)

fast efficient service and product arrived in immaculate condition… Read Full Review

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★☆☆☆☆

“A big disappointment ”

Written on: 20/07/2016

A nice product but extremely disappointed with the CNF customer service and I had to wait nearly a month for a product which was promised to come in 7 days. You need to make some bug changes… Read Full Review

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★★★★☆

“Good product, delayed delivery”

Written on: 20/07/2016 by BennettSlattery (1 review written)

CNF upgraded cool box as original requested no longer available. Goods sent in good condition. Hesitation is that I needed and confirmed goods would be with me within 10 days, as they were needed for a trip. Actually arrived after trip was completed… Read Full Review

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