CNF Outdoors Reviews - www.cnfoutdoors.co.uk

★★★☆☆
3.1 / 5
455
54% of users recommend this
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★★★★★

“Excellent product & Service from CNF”

Written on: 05/07/2016

I very rarely leave reviews but I think CNF & the Gazebo I purchased deserve a few minutes of my time. The Gazebo is far better than I expected for the price. Friends are surprised that it was only £275 inc free delivery. It went together without a hitch, all the holes in correct place, easy to erect and extremely sturdy. Cannot fault the Gazebo or CNF. Ordered late on Tuesday arrived early Friday, even had phone call from courier before delivery. All at no cost to me. Other places I looked at… Read Full Review

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★★★★★

“Awning purchase”

Written on: 04/07/2016 by peterperfect2708 (1 review written)

First class service - had a problem with parts for the awning, and this was rectified immediately, brilliant turnaround time.. Awning was delivered next day, so cannot fault and would highly recommend this company to all… Read Full Review

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★☆☆☆☆

“I was very dissapointed that CNF was not able to...”

Written on: 03/07/2016 by jhc912 (1 review written)

I was very dissapointed that CNF was not able to deliver my awning to my address and that subsequently I had to go and collect my order from a neighbour 1 mile away. In spite of specific instructions I was caused inconvenience and an apology was not enough. In the circumstances CNF should have made a goodwill gesture but declined to do so and the customer service experience was poor… Read Full Review

Cnfoutdoors's Response to jhc912's Review

Written on: 03/07/2016

Dear Sir
You ordered your Awning on the Friday morning and it was delivered on the following Monday - earlier than what we originally advised you. Details of your address and your instructions were passed to the courier concerned. Unfortunately your Farm has almost the identical name as that of your neighbour and we CANNOT be held liable for them not getting the address correct - especially as you yourself advised me that the couriers ALWAYS make this mistake. You also called me to complain and advised me over the phone that you were very happy with the service with the exception of the courier. Obviously you were being very economical with the truth at the time, so I doubt anyone will take this review very seriously. As for compensation???? For what?

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Jhc912's reply to Cnfoutdoors's Comment

Written on: 03/07/2016

As the supplier of goods you are liable for ensuring the correct execution of the contract. You can't simply pass the buck.
The courier apparently dropped my order without obtaining a signature for the receipt of goods and this was an irresponsible way of supplying goods in excess of £400.
A gesture of goodwill for the inconvenience caused would have been appreciated.

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★★★★★

“overall excellent quality and excellent sales”

Written on: 03/07/2016 by dafydd12345 (1 review written)

Excellent service and after sales and a brilliant purchase was cheaper than any other website… Read Full Review

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★★★★★

“Great full awning”

Written on: 03/07/2016 by Am71 (1 review written)

Quality appears like that of a more expensive awning. Liked the extra features of the external shutters for privacy. Poles easy to align to diagram and the extra secure fastening on the tensioners is great… Read Full Review

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★★★☆☆

“Product as expected at a good price, delivery very...”

Written on: 03/07/2016

Product as expected at a good price, delivery very slow, had to chase up order… Read Full Review

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★☆☆☆☆

“Apalling Customer Service”

Written on: 03/07/2016 by Javieri54 (1 review written)

Quite simply appalling customer service… Read Full Review

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★★★★★

“Excellent product. Speedy delivery. Best price”

Written on: 03/07/2016 by EdithSimpson (1 review written)

Excellent product. Speedy delivery. Best price… Read Full Review

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★★★★☆

“Very good but slightly slower than I expected....”

Written on: 03/07/2016 by RosemaryAlexander (1 review written)

Very good but slightly slower than I expected. Customer service good and helpful when I phoned… Read Full Review

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★★★★★

“Great friendly service ”

Written on: 01/07/2016 by DDurnin (1 review written)

I recently contacted CNF Outdoors to get a porch awning. I got just what I wanted delivered in 2 hrs and at a great price. Thanks… Read Full Review

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★★★★☆

“Our 1st Air Awning”

Written on: 01/07/2016 by doneagain (2 reviews written)

Purchased the awning and the delivery time was excellent the awning is at first a little confusing as the instructions are very basic with no diagrams to follow but once some very good neighbours came along it was up in no time the only fault I can pass on is the veranda bars and the back poles should come as standard as they are really needed but we purchased separately to complete the awnings stability apart from that really chuffed… Read Full Review

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★★★★☆

“alarm”

Written on: 01/07/2016 by buddies-boss (1 review written)

Good alarm but the suppler could have sent better updates as for a couple of days I had no idea if my order had been processed or sent, a email was sent after I emailed the supplier and then a tracking number was sent which was good, overall a good service but faster updates or order conformation as soon as the order is placed would be better, thanks… Read Full Review

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★★★★☆

“Muddyfox mens mountain bike”

Written on: 01/07/2016

Having searched online for a new men's mountain bike for myself, I found a Muddyfox "Escape" bike perfect for my needs. The first site selling it was Argos, but after further checking online I found this company..CNF Outdoors..who were selling it for £20 less than Argos and other retailers, so I ordered it from them. I soon got an email though stating it was out of stock but was offered the chance to cancel my order or wait for it to be available again..which I did..and eventually the bike… Read Full Review

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★★★★★

“Online Order”

Written on: 28/06/2016 by Reneef236 (1 review written)

Very pleased with the service received from CNF. The ordering process was very professional and slick with good communication throughout. The order was delivered on time and I am very happy with the product received. I can recommend and I will certainly use CNF should I have any further need to do so in the future… Read Full Review

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★☆☆☆☆

“Dissatisfied”

Written on: 28/06/2016 by Greg3890 (1 review written)

I placed my order in good faith for an item i needed for a trip abroad. You did not have it in stock despite your website saying you did. You contacted me on the 4th May 2016 informing me, you stated 'Our supplier that ships these blinds directly for us have just advised that the blinds have run out but are expecting more in 3 week (beginning of June) Do you wish to remain on Back-order or refund?'. On the 5th May 2016 I informed you that I wished to cancel the order and asked you to refund my… Read Full Review

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★☆☆☆☆

“New Model ordered, Old Model Delivered”

Written on: 28/06/2016 by Jesmond39 (1 review written)

Having already notified CNF of my disatisfaction with the product I have purchased and heard no conclusion from CNF Outdoors.I Purchased an E move caravan Mover from this on line store, the website clearly shows the latest version of this product, I was already swithering between this mover and another that had all the capability and guarantees of the E mover but was £30.00 cheaper from another store. I decided on the E Mover because it was the latest model and had the better look and plastic… Read Full Review

Cnfoutdoors's Response to Jesmond39's Review

Written on: 28/06/2016

Dear Customer, As stated in our e-mail, all motor movers are shipped directly by our supplier and are advertised using the images and descriptions supplied by them. I have tried to get to the bottom of this wth the supplier but they insist that you have received what you ordered.

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Jesmond39's reply to Cnfoutdoors's Comment

Written on: 28/06/2016

As stated in the review. It is your resposibility as the seller to make sure what is described on the site is what you are selling.The product I have received looks nothing like the product in the photo's and is not as described as it does not have any of the outer plastic splash guard covering of the latest model. I have received the old version of this mover which looks considerably different to the photo's you are displaying on your site, just go and look at any other site selling this mover, your site is the only one describing and showing photo's of the new version and that is exactly why I ordered from CNF. That is what you are displaying and describing and should be supplying. You cannot pass the buck to the manufacturer, I did not purchase from them, I purchased from CNF Outdoor and it is your responsibility to make sure the Manufacturer sends out the latest version, not what they have left in stock of the older version.

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★★★★★

“garden swing”

Written on: 27/06/2016 by mariocampos (1 review written)

Very pleased with garden swing only took 2 days after placing order great service… Read Full Review

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★★★★★

“just as promised”

Written on: 27/06/2016 by Jenkins34 (1 review written)

Got my cadac braille 2 combo as promised. Prompt delivery as promised… Read Full Review

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★★★★★

“Fast Delivery, Website was Easy and Secure. ”

Written on: 27/06/2016 by pj.oceanic (1 review written)

The website was easy to use. I found the products for cheaper than many other places online. I received a confirmation email and a despatch email which was helpful for me to know when the goods would arrive. The goods arrived within a few days… Read Full Review

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★☆☆☆☆

“Worst Service Ever!!!!”

Written on: 27/06/2016 by CherylMcAvilley (1 review written)

I ordered item in May, quoted 2 week delivery. Heard nothing, emailled and no reply. Emailled saying if not delivered by a certain date I wanted a refund. No reply again. Eventually arrived too late so I emailled again asking how I return & get refund - still waiting for a reply but get asked to review instead!!! Bloody Joke do not use this company!!!!!… Read Full Review

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