CNF Outdoors Reviews - www.cnfoutdoors.co.uk

★★★☆☆
2.6 / 5
237
41% of users recommend this
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★☆☆☆☆

“DO NOT USE 'CNF OUTDOORS!!'”

Written on: 12/01/2016

Ordered a coat for my wife in November as a Christmas gift. The coat didn't come in the estimated time of arrival and no communication made to me as to why it had not arrive. Contacted the company and i got a poorly worded reply stating that their shipment had been sent somewhere and there was nothing they could do, but said that they are getting another shipment soon and my item would then be resent and my item will arrive soon. Nothing for a long time, getting closer to Christmas and still no… Read Full Review

Samantha6235's Comment

Written on: 12/01/2016

I'm having the same issues with a sleeping bag I ordered. I paid for it before Christmas and still not received it. I emailed them and got one reply saying some rubbish about them moving and waiting for stock. I said if they can deliver within a week otherwise I'd like a refund. Sent about 7 emails since and had no response at all. I'm climbing Kilimanjaro next month and now dont have a bag and looks like I've lost £115 :( Did you go to citizens advise?

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★☆☆☆☆

“Fraudulent”

Written on: 10/01/2016 by scurnow (1 review written)

I ordered a bike for my daughter at Christmas. It didn't look like it would turn up. They told me a courier was delivering it. The courier didn't know anything about it. No bike. No refund. Went to Halfords. Please don't shop here. You'll end up on Watchdog with me. If you would like to order something, pay for it and never get it, send me $200. … Read Full Review

Razorcharlie's Response to scurnow's Review

Written on: 19/01/2016

Hi there, I had the exact same experience. Are you contacting Watchdog? I will also do the same, would love to see this guy getting shamed on TV.

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★☆☆☆☆

“No refund received”

Written on: 10/01/2016 by adydolan (1 review written)

Ordered child's bike for Christmas, didn't turn up so I had to rush out on Christmas Eve and find an alternative bike. Eventually received email that order had been cancelled. Have not received a refund over two weeks later. Answer phone doesn't get answered. Truly awful. DO NOT USE!… Read Full Review

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★☆☆☆☆

“Awful treatment”

Written on: 09/01/2016 by CashCooney229 (1 review written)

This company shouldn't be in business still. The way they treat customers is shocking. I purchased something for Christmas. They took the money out but never dispatched the item. They don't answer any emails or phone calls. If you are wondering why their Facebook page doesn't have any recent articles from Christmas time - it is because they have deleted the post that had 140 odd comments saying how bad they were and how they do hadn't delivered goods but taken the money. So go somewhere… Read Full Review

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★☆☆☆☆

“Absolutely shocking!!”

Written on: 09/01/2016 by AnikaDavenport (1 review written)

I have not yet received the item! Ordered before Xmas as a present, they took the money straight away but still no bike!! I want a refund but guess what they're never available! I'm going to my bank this weekend to report it and claim my money back!! Do not use this company!!! Really wish I read the reviews before purchasing from this shambles of a website!!!… Read Full Review

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★☆☆☆☆

“Bike for christmas”

Written on: 08/01/2016 by Kieren.P (1 review written)

Ordered a bike for my son for Christmas 2015 with a 48 hour delivery by courier. Have e-mailed and called the company and still have not had a reply or notification of what is going on, money went out of account on 20/12/15 and still no bike. Do not order from this company unless you want to lose your money!!… Read Full Review

Cnfoutdoors's Response to Kieren.P's Review

Written on: 09/01/2016

Dear Customer
Nowhere on our site does it offer a 48 hour delivery service on ANY bicycle. Only items that have "Next Day Delivery" in the title have this. Your bike was duly refunded as the manufacturer ran out of stock and did not advise us.
Please ensure you read the delivery instructions in future and do not assume we offer the delivery you are seeking.

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Kieren.p's reply to Cnfoutdoors's Comment

Written on: 09/01/2016

I got the money back via my bank as a dispute not a refund from you!!
And here is the e-mail I received regarding 48 hour delivery..


The last of the bikes shipped yesterday on a 48 hour service with yodel.

I will not deal with you again!

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★★★★★

“regatta ankle wellies”

Written on: 08/01/2016

Really pleased with these wellies, much more comfy than full length wellies, great for walking the dog on the beach or fields. Have recommended them to others who have gone on to buy. Bought before Xmas so delivery was slow as was communication responses by phone and email… Read Full Review

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★☆☆☆☆

“Poor Service”

Written on: 08/01/2016 by KristianMcLain178 (1 review written)

The actual item supplied is superb, although the cut is large - and ideally should be tried on in person - as it is I have a 40" chest and needed a small (not medium) The service provided by CNF has been very poor - difficult to get on the phone - and if an item has to be returned they are very clear that its a 14 day returns policy in writing .... As it is I know have a brand new snugpak softie - which I cannot use I will not be using this company again or will certainly recommend to… Read Full Review

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★★★★★

“Marleys muddy fox”

Written on: 07/01/2016 by Msprintservices (1 review written)

Excellent product will definitely recommend you to friends… Read Full Review

Scurnow's Response to Msprintservices's Review

Written on: 10/01/2016

do you mean you actually received something from these people?

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★★★★★

“Excellent prices”

Written on: 07/01/2016

We wanted to buy the Muddy fox trinity bike for our daughter for Christmas, however when we went to buy it nowhere had it in stock, or it was more expensive than we had originally seen it for, almost double in some cases. After trawling the internet I came across CNF outdoors, I must admit I was a bit dubious as I don't like to buy items from websites I am not familiar with, as it was CNF were the only ones to not only have it in stock but it was a little cheaper than we had seen it. So after… Read Full Review

Scurnow's Comment

Written on: 10/01/2016

did you actually receive the bike

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★☆☆☆☆

“Unresponsive to phone calls, emails. Product not as...”

Written on: 07/01/2016 by knRogers108 (1 review written)

Unresponsive to phone calls, emails. Product not as described. Over all a very dissapointing experience. Will not be dealing with cnf again. Currently dealing with citizens advice centre, who will be forwarding my issues to stranding standards… Read Full Review

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★☆☆☆☆

“Do not order from this company worst ever!!”

Written on: 07/01/2016 by 14Reid (1 review written)

Not recommended would not recommend this company unless you want to wait weeks for your order with no comunication during process!!… Read Full Review

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★☆☆☆☆

“Still not recieved the order despite 2 emails and a...”

Written on: 07/01/2016 by Bryana273 (1 review written)

Still not recieved the order despite 2 emails and a message left on your answer phone. Not impressed!! … Read Full Review

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★★★★★

“Great!”

Written on: 07/01/2016 by 244Torres (1 review written)

Ordered a muddy fox bike and was very impressed with the item. The postman left it withmy nneighbour because I wasn't in. Great item. Postage a little slow but item was a great price… Read Full Review

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★★★★★

“Just the job”

Written on: 07/01/2016 by Kristin1978 (1 review written)

Exactly as described really good quality and better priced than market leader in campervans… Read Full Review

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★★★★★

“MUDDYFOX AVENGER 20"”

Written on: 07/01/2016 by Curtis357 (1 review written)

Ordering was quick and easy. CNF even e-mailed to let me know what was happening and when I would expect the delivery. I was given a delivery date and the bike turned up on that date. My little boy was very happy with his bike for Christmas. Very easy to put together as well. 85% complete so only had to put wheels on and the pedals. Overall very happy with the whole service and will use again in the future… Read Full Review

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★★★★☆

“Very Good Product & Service”

Written on: 07/01/2016 by Finnegandn331 (1 review written)

Ordering on line was very easy and parcel arrived promptly with product as described. very good service… Read Full Review

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★★★★☆

“Summit Ford Transit 2002 - 2006 External Thermal Blinds”

Written on: 06/01/2016 by GaryJA (1 review written)

These are well made and fit well, I 'tested' them by leaving them on our camper for a few nights which included a very windy night and they stayed put fine. A little bit cumbersome to put on as they are all in one piece and the van's screen is pretty big, but not too bad with practice. These are better priced than many others on the web but I cannot see where any quality has been compromised for the price. However, the holding bag does not look as if it will last long though. Although… Read Full Review

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★★★★★

“Muddy fox girls bike. ”

Written on: 06/01/2016 by Megan3011 (1 review written)

Purchased bike for my daughter best price on Web brilliant service regular e mails delivered when stated only one thing bike box was ripped when delivered which meant slight scratch on bike but this could of been done during transit. As a company and value for money cannot fault CNF would definitely recommend and would use again. 5* … Read Full Review

Scurnow's Response to Megan3011's Review

Written on: 10/01/2016

at least you got yours, most of us didn't

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★★★★☆

“Far better than expected”

Written on: 06/01/2016 by cab1234 (1 review written)

Having left things too late I ordered a kids bike a week before Christmas(much cheaper than elsewhere) and as no option to book next day delivery called to arrange as suggested on their website. Like many of those who have reviewed negatively I got the call centre type recording saying email us (didn't fill me with confidence I must admit) but emailed them to suggest paying extra for express delivery. To be very fair, the same morning I received an automated response saying my order was… Read Full Review

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