CNF Outdoors Reviews - www.cnfoutdoors.co.uk

★★★☆☆
3.1 / 5
570
54.0% of users recommend this
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Latest Reviews

★☆☆☆☆

“Do not buy.. no goods, just take your money..”

Written on: 07/12/2016 by 373Vaughan (1 review written)

They take your money and drop all communications.. impossible to contact via their numbers and email address.. disgusting… Read Full Review

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★☆☆☆☆

“Do not buy from CNF!!!!!”

Written on: 30/11/2016 by FridaYoung (1 review written)

Similar story to the dozens already posted... Ordered my son a bike... Received an email to confirm my order... Received an email to confirm my order was being processed... Then an email to say my order was dispatched.... That was almost a Month ago..... Still NO bike.... I've sent dozens of emails and have yet to receive any response.... Hard enough for families to make ends meet at Christmas.. I just hope I get a refund in time to purchase another bike rom a REPUTABLE company... My son has… Read Full Review

Cnfoutdoors's Comment

Written on: 06/12/2016

Dear Customer
Please supply your order number. We can find no transaction in your name on our system at all and as such are unable to assist with your query.

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★☆☆☆☆

“TOTAL SHAMBLES”

Written on: 23/11/2016

DONT BOTHER ORDERED GOODS THAT NEVER TURNED UP .DOES NOT ANSWER EMAILS HAD TO TAKE LEGAL ADVISE .WHEN EMAILED HIM TO RETURN MY MONEY OTHERWISE WOULD TAKE LEGAL ACTION TO RECOVER MY MONEY. SUPRISE SUPRISE HE ANSWERED AND REFUNDED MY MONEY VERY LUCKY NEVER AGAIN… Read Full Review

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★☆☆☆☆

“Rip off Merchants”

Written on: 18/11/2016 by Sueav (1 review written)

After ordering a Muddyfox Mounting Bike on the 21/10/16 the payment was taken that day . The following day I received a Email stating my order was being processed. Then nothing for fourteen days. Sent numerous Emails still nothing. So tried ringing to hear an answerphone message to say they were moving to bigger warehouse and to contact by Email. Sent an Email stating if said bike wasn't delivered by the 4/11/16 I would be cancelling the order would expect a full refund. Got an Email back… Read Full Review

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★☆☆☆☆

“Took 3 weeks to deliver Bike”

Written on: 17/11/2016 by Ronan274 (1 review written)

I ordered a bike for my son. Received email straight away acknowledging order/payment. Delivery was supposed to be within 5 working days. Nothing after 2 weeks, so I emailed asking for tracking information but this was ignored. After this I filed a Chargeback with my bank, and I thought the company seemed fake. I couldn't see any contact numbers on the website, and emails were useless. 3 days after this, I received the bike, which had clearly been sent on a 24hr delivery service as it had… Read Full Review

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★☆☆☆☆

“If you are reading this then you have probably been...”

Written on: 16/11/2016 by grover190 (1 review written)

Ordered an Al-Ko wheel lock 02/11/16, money taken from my account on 04/11/16, no sign of the wheel lock by 16/11/16 and no reply from email sent asking for an update!! Have now asked my bank to try to claw the money back… Read Full Review

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★☆☆☆☆

“CNF Outdoors but not in our gear.”

Written on: 15/11/2016 by JohnToner (1 review written)

Bought a Thetford Toilet filter for eightyfive pounds last week from this place, not a word from them in over a week so I emailed them, no answer and so I checked them out online, OMG, they takes your money and keeps the gear. I have given them three days to post my filter to me or its off to the Trading Standards, firms like this one should be shut down. … Read Full Review

Cnfoutdoors's Response to JohnToner's Review

Written on: 06/12/2016

This order was refunded in full as we were unable to supply at the time due to us relocating. In addition we do not offer next day delivery on this item as you demanded.

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Johntoner's Response to JohnToner's Review

Written on: 06/12/2016

CNF did do a full refund, in fact it was the only email I sent them that they managed to answer, the one that said all of the paperwork had been filled in and returned to MASTERCARD to claim my refund and they suddenly sprung to life and refunded my payment, I would not touch CNF with a stick, steer clear I was lucky.

PS
the next day delivery was a figment of CNFs imagination, I did not ask for next day and I was waiting for two weeks before they put the sold out sign up, go elsewhere it is worth paying the extra at least you will get it.

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★☆☆☆☆

“Do not touch them ”

Written on: 14/11/2016 by Dinx78 (1 review written)

Ordered a bike for my son money taken no bike arrived and no reply from company have now had to a dispute with my bank to get money back… Read Full Review

Johntoner's Response to Dinx78's Review

Written on: 15/11/2016

How did they manage to get one star.

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★☆☆☆☆

“do not use this company”

Written on: 08/11/2016 by lyThornton1993 (1 review written)

having searched the internet looking for a competitive price I found this company and purchased the AL-Ko wheel lock on the 27 Oct. By the 2nd Nov no sign so I emailed but had no response. Phoned and message said said they were moving premises and would be unavailable until 31st Oct. having phoned after this date on a number of occasions it was the same voice mail saying they were moving premises. Phoned four times today 8th Nov and now the message says there is nobody available in the office… Read Full Review

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★☆☆☆☆

“Poor customer service”

Written on: 04/11/2016 by NolanMcCulloch (1 review written)

I have been waiting since Oct 1st for delivery of my order, can't contact this "company"at all. Disgraceful customer support & they have taken the money from my account… Read Full Review

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★★★★☆

“Stocked And Dispatched”

Written on: 28/10/2016 by 141Roche (1 review written)

I spent ages looking for a specific make of camping chair, to cater for my disability. I found it at CNF Outdoors at a reasonable price. Thank you for being such an invaluable resource. The reason I have dropped one star is because the delivery service used was based a fair distance from us and it was virtually impossible for me to pick it up within their opening hours after a failed delivery. After a brusque message from me, they tried again - luckily my husband was off sick for a few days and… Read Full Review

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★★★★★

“Brilliant prompt service, even when things didn't go...”

Written on: 26/10/2016

I purchased a Regatta Back Pack for my daughter's Duke of Edinburgh expedition from CNF Outdoors, which arrived very quickly and we were very pleased. However, on day one of the trip, the back pack zip busted. On her return I contacted CNF Outdoors and they could not have been more helpful. They contacted Regatta on my behalf and without any quibble a new one was dispatched to me within days. Things do go wrong and are faulty from time to time, and it is the service you receive when this… Read Full Review

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★☆☆☆☆

“absolutely rubbish service”

Written on: 25/10/2016 by glCassidy196 (1 review written)

took nearly two weeks before it was even dispatched. I had emails not answered and calls to there 0800 telephone went to answerphone at 3:30pm. They then shipped the item next day after I told them not to bother as I had bought the item elsewhere. I cannot even be bothered to return the item as I know it will just end up costing me more time and money, I wouldn't spend another penny with CNF Outdoors even if they were the only company to have an item I really wanted. When they did respond to my… Read Full Review

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★★★★★

“CNF Outdoors Morco Horizontal flue”

Written on: 25/10/2016 by Laurell253 (1 review written)

These guys were able to supply a horizontal flue for Morco 11e boiler without any hassle. I found several suppliers that were permanently 'out of stock' and one that took my order and THEN discovered that they were O.O.S. (Didn't tell me until I asked 'where's my item?). C.N.F delivered, were good with comm's and cheaper than a number of other suppliers (that didn't supply)… Read Full Review

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★★★★★

“first class service”

Written on: 23/10/2016 by william1261967 (1 review written)

first class service would buy from cnf again… Read Full Review

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★★★★☆

“Order delivered as promised ”

Written on: 22/10/2016 by Morrowbv256 (1 review written)

I ordered my Trigano Luna 390 awning from CNF on condition it would be delivered for my trip to France. I received a mail giving me the date it would be delivered. As we all do I the browsed the net and found some negative comments about CNF all I could do was to wait for my delivery. The day arrived and at 8 am in the morning there was a knock at the door my awning had arrived - exactly as promised. Well done CNF ! The awning itself is an inflatable one and first time out I was pleased… Read Full Review

Cnfoutdoors's Comment

Written on: 22/10/2016

Dear Customer
Thank you for the review. Trigano are a manufacturer and as such do not handle queries in the manner you describe as a general rule, however I am very happy that you were treated so well.
A small correction is that, in the event that a valve or, indeed, a pole is faulty, there is no need to return the entire awning. This is only done if there is an inherent manufacturers fault in the main body of the awning, such as poor stitching etc, and even in such cases a photo e-mailed to us is sufficient to replace a valve or two or poles etc. If the awning is delivered with a massive hole in the roof per say, then a photo in the first instance is required. From there we discuss with the relevant manufacturer and come up with an amicable solution - where the manufacturer actually collects the damaged item and sends a replacement.
Regards
CNF Outdoors

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★★★☆☆

“Could be better ”

Written on: 21/10/2016

I purchased this bike for my wife on 4th October it didn't arrive till 15th October We had to chase it up by email but when it arrived the assembler did a very shoddy job as front brake cable hadn't been clamped properly and sprung off because the cable hadn't been wrapped around the bike right. Plus a few other things were wrongly assembled etc. Not the professional workmanship I expected + Groupon can beat you on price with the bike. I like the fact I did receive the bike though once chased… Read Full Review

Cnfoutdoors's Comment

Written on: 21/10/2016

Hi I do apologise for the delay in your order, however please do not rate us on the ability of the person/organisation that actually assembled the bike. We do not assemble the bikes. You as the customer are responsible for the putting together of the bike as it is FLAT-PACKED after all.

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★★★★★

“Great board ”

Written on: 17/10/2016 by LeoLarkin1987 (1 review written)

Arrived promptly and loving the longboard!… Read Full Review

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★★★★★

“Excellent ”

Written on: 17/10/2016 by 378Burns (1 review written)

I purchased a muddy fix bike for my 8 year old, he was over the moon with it. You website was the cheapest and with free delivery. I was really impressed as id left it really late to order and was delivered with a couple of days and informed all way through the order. Thankyou… Read Full Review

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★☆☆☆☆

“Never EVER place an order with this rogue trader”

Written on: 15/10/2016

Absolutely shocking experience with CNF Outdoors and I would definitely NOT recommend them. Despite dozens of attempts to contact them about my order which did not arrive within the stated delivery time, I was point blank ignored. This is a one man band - it's not a legitimate company, it's some guy in his living room who doesn't answer the phone, doesn't respond to emails, doesn't respond to facebook message and will quite happily take your money and not produce the goods. I desperately wish… Read Full Review

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