CNF Outdoors Reviews - www.cnfoutdoors.co.uk

★★★☆☆
3.1 / 5
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Latest Reviews

★★☆☆☆

“Order”

Written on: 24/02/2017 by Gloverkr226 (1 review written)

Order no 25073 , was ordered on the 14th Feb still haven't recieved the items , have left 2 emails and a messsge on the answer phone , reading other reviews I'm slightly worried will never as my order , so not a good start to my relationship with this company !… Read Full Review

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★★★★☆

“motorhome in line water pump”

Written on: 22/02/2017

Happy with product - as described Not happy with length of delivery time as van was off road until new part arrived!… Read Full Review

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★☆☆☆☆

“Also aks1300 Stabiliser fitting kit. ”

Written on: 20/02/2017 by Mariah381 (1 review written)

The fitting kit took over 2 weeks to be delivered from when I ordered it, which is not very good as my customer needed their caravan. I called a couple of times and left a voicemail message but didn't have any emails or returned phone calls from CNF to say when it was going to be delivered. I assume you didn't have it in stock and had to order it in. Therefore, I had to source another one from a different company to keep my customer happy. I won't be ordering anymore parts from yourselves as… Read Full Review

Cnfoutdoors's Comment

Written on: 20/02/2017

Dear Mariah
I do apologise for the delay in your order. It was a part that is ordered in on sale ue to it being a very slow seller hence the delay.

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Ianjeffery5's Comment

Written on: 21/02/2017

Yeah,yeah,yeah same old story.

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Ianjeffery5's Comment

Written on: 21/02/2017

Yeah,yeah,yeah same old story.

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★★★★☆

“spinflo sink”

Written on: 16/02/2017 by bernardlaurence (1 review written)

Good sink although one screw missing great sink for motor home . not a single mark or dent and nicely package . it came on time also. But would like web photo to show you are getting just a sink and not a sink with a rack.Also a little reminder to order a sink drain and plug… Read Full Review

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★★★★★

“Big tent!”

Written on: 15/02/2017 by FernandaSchneider255 (1 review written)

Tent was at a great price and arrived quickly and well packaged. As it's still February, haven't had a chance to put it up yet so assuming all will be good with it when we do… Read Full Review

Ianjeffery5's Comment

Written on: 15/02/2017

Hi Fernando, Sorry it bother you are you from the UK ?

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Ianjeffery5's Comment

Written on: 19/02/2017

No reply, this must be Grant Butler making up reviews again.

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★★★★☆

“Purchase of Regatta Tent”

Written on: 13/02/2017 by nataliedonhoumorley (1 review written)

Happy with purchase - delivery slightly delayed but communications were good. Wish I hadn't read the negative reviews I'd seen elsewhere as my order was dealt with well and communications were good… Read Full Review

Nataliedonhoumorley's Response to nataliedonhoumorley's Review

Written on: 13/02/2017

Or maybe I was just lucky...

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Ianjeffery5's Response to nataliedonhoumorley's Review

Written on: 13/02/2017

You were lucky

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★★★★★

“Cast iron pot”

Written on: 12/02/2017 by 239McManus (1 review written)

EXCELLENT! Best price with fast free delivery. Highly recommended… Read Full Review

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★☆☆☆☆

“Do Not Use!!!! ”

Written on: 09/02/2017 by O'Leary417 (1 review written)

Ordered my tent on 23rd Jan. Excuses one after another why it not turning up. Asked refund on 2nd Feb. Still no refund so have sent all prove off to bank with dispute form. Good luck trying to get money back off this contract man. First blamed sports direct letting him down with costumers over Christmas. Then blamed regatta for the delivery taking ages. It's his own fault nothing to do with other companies. Stay clear. I'm having to go through my bank to claim money back. … Read Full Review

Cnfoutdoors's Comment

Written on: 10/02/2017

Dear Stephen Payne
Your refund was processed and is still with your Acquirer according to our Merchant providors. You still cancelled your order on the day it was due to ship and we processed the refund then and there. Unfortunately once we issue the refund on our side it is up to the banks to deal with it and we have no further influence on it.
Contact your bankers to find out where your money is.

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B3War3_B3Ar's Comment

Written on: 13/02/2017

Funny how it's always some one else's fault.
1st sports direct.
2nd regatta.
3rd bankers.
I have already sent all emails, receipt and filled in a dispute form.
I'm not the only one this has happened too!
And I'm sure I won't be the last!

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B3War3_B3Ar's Comment

Written on: 13/02/2017

How convenient it was gonna get sent out the day I got fed up and asked for a refund after excuses one after another.
I lost total trust and wanted my money back and you seem to speak to me like I'm in the wrong?
This is how you run your company?
Still no refund in my bank!
Ment to be first holiday away with family!

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★★★★☆

“AL-KO AKS1300”

Written on: 08/02/2017

Placed my order and received an email confirming process. Chased order up two days later and it was dealt with straight away and my order was shipped and arriving two day's later which it did. Ordering was easy and items delivered well wrapped. All items delivered where as described and advertised at a very good price. All in all very happy with my purchase… Read Full Review

Ianjeffery5's Comment

Written on: 10/02/2017

Is this a genuine review, can't believe a customer has received there goods.

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★☆☆☆☆

“Avoid this company”

Written on: 07/02/2017 by Griffinzv7 (1 review written)

As with so many other reviewers on this website I simply ordered an item from this company without doing any research first. Two months later and the goods still haven't been received yet my card was debited instantly.I have sent CNF Outdoors numerous emails and tried calling but to no avail, they don't answer or reply. I have now contacted my credit card provider who are taking this up on my behalf and the next step will be reporting CNF Outdoors to Trading Standards. I would not suggest… Read Full Review

Jandew's Comment

Written on: 10/02/2017

A brief update to my review above; the item has finally arrived and is as expected. I still consider the service poor but the receipt of the goods has at least improved my opinion of CNF Outdoors; I would still not use them again but they haven't cheated me out of my money as I first feared.

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Jandew's Comment

Written on: 10/02/2017

A brief update to my review above; the item has finally arrived and is as expected. I still consider the service poor but the receipt of the goods has at least improved my opinion of CNF Outdoors; I would still not use them again but they haven't cheated me out of my money as I first feared.

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★☆☆☆☆

“DO NOT USE CNF OUTDOORS ”

Written on: 07/02/2017 by Reesea460 (1 review written)

Ordered camper van sink and hob on 20th Jan. Now seen reviews. They do not deliver, answer the phone or care. If you are looking then refund 24884 within 5 days. Further action will follow if not completed… Read Full Review

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★★★★★

“Great product and service ”

Written on: 05/02/2017 by 1975Steele (1 review written)

Very easy to navigate the website and order from. Delivery was quick efficient, chairs arrived well packaged. Would recommend to all our friends and family if they were in need of an item sold by the company… Read Full Review

Ianjeffery5's Comment

Written on: 08/02/2017

Good to see some has received there goods, or is this you again Geant Butler writing your own reviews.

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★☆☆☆☆

“Do not order from this company.”

Written on: 30/01/2017 by 16Lamb (1 review written)

Don't order from this company. No goods delivered, no emails answered and no one answers the phone. Bank have given me a refund. So don't you waste your time ordering as you have no chance of getting your goods. VERY BAD SERVICE… Read Full Review

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★☆☆☆☆

“Cracked Fire pit....Apparently according to CNF not faulty”

Written on: 28/01/2017 by DonnaC46 (1 review written)

CNF OUTDOORS: I ordered a large fire pit from this so called company and when it arrived it had a crack in the bottom, now I'm no expert but burning a fire in a pot thats cracked id assume was not a good idea. After being ignored by the owner my partner tricked him into responding to a different email and we requested the item collected, well as you may have guessed this was not the intention for CNF. They claimed the item was not faulty and if i wanted to return it i would have to cover the… Read Full Review

Cnfoutdoors's Response to DonnaC46's Review

Written on: 28/01/2017

Wow, you are an expert at stretching the truth. This item is a handmade and hand painted clay objuct as stated in your initial query and advised to you by the Manufacturer of these items. Not only did you use the product for over 4 months, you refused to return it, you also changed your story a number of times from a crack to a colour difference to whatever. We still collected the item from you. Even your own bankers agreed with us when you tried to do a chargeback....We still have the paperwork to prove this.

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Donnac46's reply to Cnfoutdoors's Comment

Written on: 30/01/2017

Actually the item was never taken out of the box and as a consumer I had and have the right to request a return. My story has never changed and I had my money back from my card company. You avoided this for months until your payment was in dispute only then and after having all the emails reviewed by the card company( all of which I have kept) did you then decide to arrange a return. Your reviews speak for them self. 1.1 stars appalling. And I have never lied or stretched the truth, the item in question arrived, the box was opened and it was clear there was a crack in the bottom that had attempted to be filled. I did not refuse a return I requested it from day 1.

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Cnfoutdoors's reply to Donnac46's Comment

Written on: 30/01/2017

If the item was never removed from the box how can you possibly claim it was cracked or different colour

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Donnac46's reply to Cnfoutdoors's Comment

Written on: 30/01/2017

Because you stupid man we opened the box and the crack was at the bottom of the pit for all to see..if which I have the photographs.

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★☆☆☆☆

“stainless sink”

Written on: 25/01/2017 by jimwerr (1 review written)

terrible sevice .zero communication.had to get bank to do chargeback… Read Full Review

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★☆☆☆☆

“Shockingly bad”

Written on: 19/01/2017 by Audreyg152 (1 review written)

After reading all the bad reviews I thought I'd join in seen as though it seems you actually reply to people on here! We bought a van windscreen cover from you on 9/12/16..... left you 3 emails,2voicemails, NO RESPONSE AT ALL! We asked for a refund as like the rest of the people on here you had no problem in taking our money yet we stil haven't received our order! How can you do this to people? I too shall be contacting trading standards and my bank. I would NEVER recommend you to anyone… Read Full Review

Cnfoutdoors's Comment

Written on: 20/01/2017

Dear Customer
Please supply some form of identifying you so that we may try and rectify this situation.
Order ID would be a good start.

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Sarahwatkinson's Comment

Written on: 20/01/2017

an even better start would've been to actually send the order in the first place! Order number 24693

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★☆☆☆☆

“DO NOT GO NEAR THIS COMPANY!!!!!!!!!”

Written on: 18/01/2017 by tmPorter12 (1 review written)

Made a huge mistake of ordering from this company before checking it out on the net. Cnf outdoors is all over the net, it takes the money, does not send the goods and never ever replies to phone calls or reply to e mails. This company went limited on 14/12/2016 and his house is sold subject to contract as of 15/01/2017. (so no liability when the law catch up with cnf outdoors) if you have paid by debit card or credit card approach your bank. Mine, santander, were very helpful and as this… Read Full Review

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★☆☆☆☆

“Do not use”

Written on: 14/01/2017 by EllisMcNamara (1 review written)

I urge anyone contemplating using this website to think again. Terrible service. My order took about 6 weeks to get delivered. I tried e mailing and phoning constantly, never got a reply. I eventually sent a threatening e mail saying I was going to involve trading standards, my bank and the police, I immediately got a reply saying my order was going to be despatched within the next couple of days. A week later, still never received order, was told delivery wagon was too full to take my parcel… Read Full Review

Cnfoutdoors's Comment

Written on: 17/01/2017

Dear Ellis
I am sorry that your order took so long to arrive. We are a small operation and unfortunately over we had a major issue with one of our suppliers causing disastrous issues for us compounded with Christmas and this took our attention away which is unacceptable to us as well. We normally supply good service and have goods out when we say we will.
We have a business model that has worked very well for us over the last 7 years and would not be a registered Limited company if we were a fly by night or one man band. Unfortunately due to our size we are unable to carry all 7500 items that we sell, and larger items are stored in central warehouses from where we ship direct from and this allows us to offer more competitive prices. We are a small famiy firm and Not amazon. Once again I sincerely apologise for the hassles you recieved.

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Ianjeffery5's Comment

Written on: 25/01/2017

1.You are a one man band.
2.Anyone can register a limited company
3. You do not have a business model that works unless you mean tricking people is your business model.
4.Looking at how far back these bad reviews go it's time justice caught up with you.
5. Won't be long now.

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★★☆☆☆

“Ignored all correspondence”

Written on: 13/01/2017 by Keira45 (1 review written)

Ordered a long board for Christmas. We received it but it was the wrong item. Sent an email, nothing. Called (answerphone only), nothing. Completed returns form. Nothing. It seems we were one of the lucky ones to receive the item in the first place… Read Full Review

Cnfoutdoors's Comment

Written on: 17/01/2017

Dear Hilary

We recieved your e-mail and responded advising that the boards are shipped directly by the importer on our behalf, and that we would ask them to arrange a collect and swap of the board however this was just before christmas. As we had not heard anything further we presumed that this had taken place.
I will get onto them immediately and apologise for the inconvenience caused.

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★☆☆☆☆

“Take money and then ignore you - AVOID them”

Written on: 11/01/2017 by PaolaLawrence (1 review written)

I used this company as they seemed to be ok - what a mistake. They take payment and then ignore you. Do not respond to emails, web forms or answer the phone. They do not accept PayPal, because it would kick them in to touch. Once they have your money they just pocket it and hope you put it down to experience and do not offer a refund. You will have to contact your bank to get your money back. They are a one man band, who make a lot of money by coning people with no intention of supplying… Read Full Review

Cnfoutdoors's Comment

Written on: 17/01/2017

Dear PaolaLawrence
This is an interesting review that you have written. We have absolutely no idea who you are as we have no record of any transaction from you. It appears that this is a spam review and not a real one.
We do not accept Paypal as paypal is extremely expensive to merchants. We use proper banks to process payments that charge fair rates.
If you are infact a real bona fide customer then let us have your order ID and we will endeavour to rectify your complaint.
At Your Service.
CNF Outdoors

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Nickdarcy's Comment

Written on: 17/01/2017

Not a spam review. You do not reply to emails or phone calls. Litigation is the only way people will get their money back or the RED SHOCK ABSORBERS they ordered just before Christmas. You will pay me back!

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Cnfoutdoors's Comment

Written on: 18/01/2017

Your order was refunded yesterday as per our e-mail.

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