CNF Outdoors Reviews - www.cnfoutdoors.co.uk

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★★☆☆☆
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Latest Reviews

★☆☆☆☆

“Still waiting for my refund”

Written on: 21/09/2014 by Maurerai368 (1 review written)

Despite numerous attempts to retrieve my refund for goods that were ever recieved, stil no joy. This company is disgraceful, seemimgly a one man band who rips consumers off and ignores any attempts to communicate with him. This is theft… Read Full Review

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★☆☆☆☆

“Didn't dispatch order and failed to communicate why!!”

Written on: 17/09/2014

I ordered several sleeping bags and torches (all showing as "in stock" on their website) almost a month before my trip abroad. Since nothing had arrived after two weeks, I decided I'd waited long enough and sent them an email. Following that, I got a reply to say one sleeping bag and one torch were being dispatched and the others would follow with very little further detail or explanation. Further emails revealed that the outstanding items would not be dispatched till I was well into my trip… Read Full Review

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★☆☆☆☆

“RIP OFF!!!! DO NOT BUY. TAKE YOUR MONEY AND NOT REFUND”

Written on: 26/08/2014

Very bad company DO NOT USE, I wish I had read reviews. Lots of emails and phone calls. They have taken my money for a tent that was returned with a delivery driver....I am still trying to get my money back ITS BEEN OVER A MONTH AND A HALF..... PLEASE DO NOT USE THIS BAD COMPANY THEY WILL RIP YOU OFF. DO NOT BUY… Read Full Review

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★☆☆☆☆

“Terrible company, do not use under any circumstances ”

Written on: 20/08/2014 by LouiseWh (1 review written)

I ordered 3 items, 1 was delivered and when I questioned the other 2 was emailed to say that they had been discontinued. Was promised a refund and 4 emails later ( and not able to contact by phone as the message states they are closed for stock taking) and 4 weeks after have stil not received a refund or any correspondence at all. Despite the terrible customer service this amounts to theft! Do not go anywhere near this company… Read Full Review

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★☆☆☆☆

“Beware”

Written on: 15/08/2014 by xlChase243 (1 review written)

Ordered Fiamma bike rack from this company, still not arrived several days later. I have tried contacting the company by phone on three numbers, only to hear recorded message that they are 'closed for stocktaking' for the next 3 weeks! As the item is required for a holiday, I will probably have to order the item from a reputable company and pay for express delivery, and then chase this through my credit card company. Reading the reviews on this site it seems I am not alone in this… Read Full Review

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★☆☆☆☆

“The worst customer service ever. Never again! (July 2014)”

Written on: 11/08/2014 by isamo (1 review written)

We ordered a side porch for our tent, we ordered with over two weeks to go before our holiday. After payment we tried several time to contact this company on phone....don't waste your time or money, they never picked up, So wrote them an E mail, generic reply with no answer to my question, almost I would imagine like an out of office type reply. After about ten days of nothing I started a dispute with the credit card company, then suddenly a failed delivery, we were not in so not CNF fault. We… Read Full Review

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★★★★★

“Fantastic customer service”

Written on: 09/08/2014

I have to say initially I was a bit dubious as not heard of CNF before, but have to say have nothing but positive things to say. I had already ordered my porch when another supplier let me down with my tent carpet I rang and got through quiet quickly gentleman I spoke with very helpful and had what I required in stock and agreed to add to the order. Was told everything would be with me the next day and true to his word they arrived the next afternoon. Would defiantly use again and will be… Read Full Review

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★★★★★

“Excellent service allround”

Written on: 01/08/2014 by Macaroo39 (1 review written)

I just bought a Sevylor Colorado premium kayak from CNF. I did my research beforehand and found them to be the most competitive on price which is always a good start! My only concern was the delivery date because i'm going on holiday tomorrow and wanted to make sure it arrived on time to take with. Unfortunately, i've had bad experiences before with companies,(not with CNF) promising a delivery date, only to be let down at the last minuet. I asked CNF to contact me to clarify the delivery and… Read Full Review

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★☆☆☆☆

“Should of checked reviews first”

Written on: 30/07/2014 by SovereignSharon (1 review written)

I have been looking for a new Cadac, after a lot of research the best option seemed to be on CNF Outdoors, hadn't heard of them but they seemed genuine and had an up to date facebook page so ordered the Cadac, money was taken immediately and order went to 'picking' within 24 hours of order. There it stayed, after a week I contacted them via the contact us option, didn't get a reply but my order went to dispatched the following day, as this was a Friday I expected my item to arrive on Tuesday… Read Full Review

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Lozs's Response to SovereignSharon's Review

Written on: 31/07/2014

if you paid with your bank card you have to wait about 15 days and then you can put in for undelivered goods I got my back 6 weeks later from bank. trading standards was informed about him , hope you get your money back,

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Sovereignsharon's reply to Lozs's Comment

Written on: 01/08/2014

Hi Loz. Happy to say the money was returned to my account yesterday after yet another telephone call. Very disappointing the way it was handled. Could of saved a lot of upset.

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★☆☆☆☆

“DONOT TOUCH THIS SO CALLED COMPANY ”

Written on: 19/07/2014 by lozs (1 review written)

My order for a Gazebo top was on may 6 after various emails and trying to ring both of his phone which was never answered, and the so person said he had trouble with supplier, same excuse, after going to trading standards and my bank security finely got money back so you have been warned do not go near his company… Read Full Review

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★☆☆☆☆

“Do not use this company”

Written on: 19/07/2014 by drO'Connell247 (1 review written)

Placed an order in early June for a cool box and payment was taken. I eventually got an e-mail claiming the supplier had let him down and he was forced to refund customers. No refund and no response to e-mails 4 weeks on… Read Full Review

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★☆☆☆☆

“Failed to deliver on all counts”

Written on: 18/07/2014 by Sandrat1968 (1 review written)

This company is TERRIBLE! For company I suspect you should read one man band (that is playing reeeeally badly). I ordered a replacement canopy for a gazebo a month ago and despite several emails between ourselves and the company we still have not received our goods. This person even had the affront to blame his carrier for non-delivery. I know carriers can be bad but they do get the goods to you eventually. I tried phoning the company today and was on hold for 10 minutes before I gave up!! I… Read Full Review

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★☆☆☆☆

“The Ghost”

Written on: 15/07/2014 by Kristian407 (1 review written)

NO REPLY TO EMAILS. NO REPLY TO VOICE MAILS. It is against credit card merchandising rules to process and not refund items that are not available for dispatch. Reported to credit card companies today. DO NOT ORDER THIS IS A ONE MAN RUBBER BAND… Read Full Review

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★★★★★

“Gazebo Cover”

Written on: 11/07/2014 by Jimbo326 (1 review written)

I ordered a new Gazebo Canopy from CNF. It arrived promptly and after fitting it I found that it had two large "water marks" on opposite sides of he canopy. I e-mailed CNF and two days after a new canopy arrived !! Brilliant :-) I called CNF to thank them and asked for disposal or return instructions for the one which was marked but the guy on the phone told me to keep it as a back up or use it to cover my Bar-B-Q. Fantastic service, no quibble no fight, just great service. I would… Read Full Review

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★★★★★

“Fantastic Service”

Written on: 11/07/2014

Didn't have any of the problems experienced by others. Everything went smoothly, my terra nova voyager tent arrived 2 days after I placed the order, It was well packed, I was kept informed of progress via email and was able to track via the courier once dispatched. The price was also the cheapest I could find in the UK. I would not hesitate to buy from here again, great service… Read Full Review

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★☆☆☆☆

“After sales service”

Written on: 10/07/2014 by Kiarav424 (1 review written)

This is a one man band working from home that seems unable to deal with orders, correct packaging or assisting when things go wrong… Read Full Review

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★☆☆☆☆

“Do not buy from these people”

Written on: 09/07/2014 by mzee123 (1 review written)

2 Weeks, and have not recieved my tent. They have not responded to emails. When I call no one picks up. When I try to leave a message I get "mail box is full". Is this even a real company?… Read Full Review

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★☆☆☆☆

“fire pit fiasco”

Written on: 07/07/2014 by Alanf274 (1 review written)

I ordered a fire pit for my brothers birthday in may. After 2-3 weeks I emailed to enquire where it was. I was told that I should have received it direct from the manufacturer but it was out of stock but due soon. My brothers birthday came and went so I asked for a refund. I did receive an apologetic email and assurance that my money would be refunded. After another 2 weeks I emailed again as I hadn't received my refund and sadly I'm still waiting. The guy I've contacted was rude and even… Read Full Review

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★☆☆☆☆

“Sells second hand damaged goods as new”

Written on: 07/07/2014 by Jonsmith72 (1 review written)

It was sold as new however all the poles were damaged, contacted the seller who informs there's no warranty on poles. Should a brand new tent need a warranty repair? Will not accept for return. Avoid you have been warned!… Read Full Review

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★★★★★

“Great Product, good communication”

Written on: 07/07/2014 by AndrewSpears336 (1 review written)

Purchased a tent from the company with 4 days notice of needing the tent, short notice yes I know. I hadn't read any of the previous reviews about the company, nor had dealt with them before. But they stocked the product I wanted at a good price, so I placed the order. Tent was received within 48 HRS as suggested by the proprietor and could not have been happier. On my experience, I would recommend the company and will likely use them again. Thanks Airborne… Read Full Review

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