CNF Outdoors Reviews - www.cnfoutdoors.co.uk

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★★☆☆☆
2.4 / 5
38% of users recommend this
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Latest Reviews

★★★★★

“Great communication when a problem arose.”

Written on: 20/02/2015

I see good customer service as being shown when something goes wrong, and not when it goes smoothly. There was a delay with me receiving my order, this was outwith CNF's control - there was a delay with their supplier dispatching my order, and then the courier lost my order. CNF answered my calls quickly and did work hard to rectify the problem. I spoke with the proprietor each time and found him genuinely helpful and friendly. The supplier dispatched a replacement and it arrived the next… Read Full Review

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★★★★★

“Camptech Eleganza Awning”

Written on: 16/02/2015 by Richiev6 (1 review written)

Ordered the above awning from CNFoutdoors. The awning was new out in February and we saw the full awning at the caravan and motorhome show. Initially spoke with an adviser who was very friendly and knew exactly which order we had placed online. The reason we called was to order some extras for the Eleganza awning and although these were not on the site to order he advised he would find out and get back to me. Very delighted that only 5 minutes later I had received a call back from him with… Read Full Review

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★★★★★

“Cannot complain.”

Written on: 11/02/2015 by peekachu (1 review written)

I had great service, I rang 3 times in one day and each time recieved an answer, with an informed opinion, the gentleman was very helpful and nice to talk to, I didn't feel I was talking to a scripted conversation. I sent e.mails with queries On my order, each time I had a confirmed answer, and details of my product, material, colour, & warmth rating, I recieved exactly what I wanted, well packaged and on time, including messages telling me where my order was at, down to an hour slot delivery… Read Full Review

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Mjwef's Response to peekachu's Review

Written on: 17/02/2015

Very well written Mr Butler. Like you website.

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★☆☆☆☆

“Rubbish”

Written on: 01/02/2015

Ordered a jacket, got an email confirming order and order in progress. weak later asked for the update twice. Absolutely no answer, just got notification of refund and that's it. AVOID… Read Full Review

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★★★★★

“Very happy with both products and service”

Written on: 30/01/2015 by Noreen.mcg (1 review written)

I had contacted this company via telephone about garden furniture cushions which they were selling at a very reasonable price. They advised me that these cushions were awaiting production and would be available in 2-3 weeks. I contacted him again after a couple of weeks and he contacted the manufacturer and got back to me confirming timescales. While the cushions were not immediately available I was advised of this and received excellent customer service in my contact with him. When the… Read Full Review

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Mjwef's Response to Noreen.mcg's Review

Written on: 17/02/2015

MR Butler again. Or is it Auntie Noreen?

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★☆☆☆☆

“Avoid, avoid, avoid - you have been warned”

Written on: 30/01/2015 by Edgar82 (1 review written)

I ordered a tent which was dispatched in good time. Problems occured when I found that the tent was faulty ( it leaked in moderately wet weather which should not happen with a tent as waterproof as this one). Was asked for photos which I sent straight away ... and then nothing. Asked for the RMA number (in order to return the tent and get a refund) but despite trying several times was not given one. Got my money back from the bank in the end - thankfully a credit card purchase. I would not… Read Full Review

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Mjwef's Comment

Written on: 16/02/2015

totally agree.

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★☆☆☆☆

“We ordered a tent porch from this 'company' (one man...”

Written on: 02/01/2015 by Zimmerman1 (1 review written)

We ordered a tent porch from this 'company' (one man band) and during the interim found it much cheaper, however item had already been dispatched. Cannot fault that process to be fair...was timely despatched and delivered. Problems arose when we wanted to return it for a refund under distance selling regulations because as stated we bought another much cheaper. The 'company' is running an equally rogue website called 'Camp and Fish' stated we needed to request an RMA (Returned Materials… Read Full Review

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Figurehead71's Comment

Written on: 14/01/2015

Just had our refund processed by the bank today..do not let them get away with taking your money.

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★☆☆☆☆

“DO NOT USE CNF !!!!”

Written on: 29/12/2014 by Helen237 (1 review written)

Terrible company, you place your order they take your money, they say it's on the way, then some time later it's 'out of stock' and you will get a refund - trouble is you never see that refund. We emailed, rang the mobile, rang the landline - never an answer and no one calls back. In the end my bank got me my refund. I reported them to police and trading standards. DO NOT give this scamming outfit your money… Read Full Review

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Mjwef's Response to Helen237's Review

Written on: 16/02/2015

Agree. Shocking - they just take your money. Thats all they do.

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★☆☆☆☆

“Oh dear - what an expensive mistake!”

Written on: 02/12/2014 by Angelina307 (1 review written)

Ordered Columbia gilet in October, heard nothing, emailed, phoned - picked up voicemail about absence because of a death in the family, 3 weeks after order received email saying order dispatched, arrived 14 days later. The size turned out to be too big so we called about returning it (having just discovered their returns policy had been changed days before our order was placed). They told us their relationship with Columbia had been terminated and that we could not return the gilet. So… Read Full Review

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Figurehead71's Comment

Written on: 14/01/2015

Ignore any companies so called returns policy, the only one that matters is the one by UK law, the new Consumer Contracts Regulations giving you the rights to cancel the order the moment you place it and up to 14 days after placing it. You then have a further 14 days of which to return the goods.

I would call trading standards, we persued further with the bank for a refund after returning our item, it would not hurt to see if anything can be done, and even if not it is another consumer complaint against them.

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Britabroad22's Comment

Written on: 15/01/2015

Good advice Figurehead71, thank you!

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★☆☆☆☆

“not received my order”

Written on: 10/11/2014 by Jessev56 (1 review written)

Still waiting for my order from CNF Outdoors. After weeks of emailing Ive decided to contact my credit card. I will NEVER purchase from this company again… Read Full Review

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★☆☆☆☆

“you will not get your goods or your refund”

Written on: 08/11/2014 by utMcLain126 (1 review written)

no communication no goods but they took the money and no sign of a refund should have read the reviews - dont touch with a barge pole… Read Full Review

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★☆☆☆☆

“Do Not buy anything from this company”

Written on: 05/11/2014

I ordered a coat for my daughter from this company ! month ago. I have not received the coat but the company has taken my money. I emailed them and phoned them but they have ignored me. When I phoned the credit card company they say that I have been charged for a tent. They are going to investigate the company for me. DO NOT BUY ANYTHING FROM THIS COMPANY YOU ARE UNLIKELY TO RECEIVE IT… Read Full Review

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★☆☆☆☆

“Do not buy from this company”

Written on: 01/11/2014 by jonty3 (1 review written)

Phoned today to find out why my order had not been received. A recorded message states that due to a family bereavement no orders will be despatched until Nov 5th. Now if this is true I sympathise but any company worth its salt would still look after it's customers. Having read reviews on here I have my doubts if it is true and not just an excuse for delayed orders. I will wait until the end of next week to see what happens… Read Full Review

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Gavinr77's Response to jonty3's Review

Written on: 10/11/2014

I am also waiting for my purchase from CNF Outdoors and too received a response from them stating a family bereavement has delayed my order. Im going to contact my credit card tomorrow. Never again will I purchase anything from this company again. GR

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★☆☆☆☆

“Pay but don't expect delivery or a response to email...”

Written on: 27/10/2014 by Rabbitrabbit (1 review written)

13 days since my order and their email after checking my visa payment said "processing" and 12 days later that is all I have heard despite emailing and waiting endlessly on their phone. I have no confidence that I will ever get my order although they have taken payment… Read Full Review

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Diydavestours's Response to Rabbitrabbit's Review

Written on: 03/11/2014

My experience is the same, exactly. I ordered 21/10/2014, money was taken, and since then the order is being processed! No repose to email or telephnone!
DIYDave

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★☆☆☆☆

“Get your money back”

Written on: 06/10/2014 by 2Peck (1 review written)

Please do not put up with this nonsense any longer. Send an e-mail to the company specifying a deadline for delivery or full refund (keep a copy of this as evidence). Assuming the time-scale is not met do not waste any time or effort dealing with them but contact your payment provider (Pay pal or YOUR OWN BANK, for debit card payments).Advise them that you suspect you have been a victim of online fraud (refer to this website as proof). They will probably refer the matter to their internal… Read Full Review

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★☆☆☆☆

“Fundamentally dishonest, terrible communication”

Written on: 05/10/2014

This site promises that it has items in stock which it will deliver within 3-5 days, maximum 7 days. In fact I suspect that it holds no stock and just re-orders from trade suppliers. Don't buy from this site if you need something within the promised 5-7 days. My order took two weeks to arrive. Also, email requests to confirm expected delivery were ignored… Read Full Review

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★☆☆☆☆

“Still waiting for my refund”

Written on: 21/09/2014 by Maurerai368 (1 review written)

Despite numerous attempts to retrieve my refund for goods that were ever recieved, stil no joy. This company is disgraceful, seemimgly a one man band who rips consumers off and ignores any attempts to communicate with him. This is theft… Read Full Review

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★☆☆☆☆

“Didn't dispatch order and failed to communicate why!!”

Written on: 17/09/2014

I ordered several sleeping bags and torches (all showing as "in stock" on their website) almost a month before my trip abroad. Since nothing had arrived after two weeks, I decided I'd waited long enough and sent them an email. Following that, I got a reply to say one sleeping bag and one torch were being dispatched and the others would follow with very little further detail or explanation. Further emails revealed that the outstanding items would not be dispatched till I was well into my trip… Read Full Review

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★☆☆☆☆

“RIP OFF!!!! DO NOT BUY. TAKE YOUR MONEY AND NOT REFUND”

Written on: 26/08/2014

Very bad company DO NOT USE, I wish I had read reviews. Lots of emails and phone calls. They have taken my money for a tent that was returned with a delivery driver....I am still trying to get my money back ITS BEEN OVER A MONTH AND A HALF..... PLEASE DO NOT USE THIS BAD COMPANY THEY WILL RIP YOU OFF. DO NOT BUY… Read Full Review

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★☆☆☆☆

“Terrible company, do not use under any circumstances ”

Written on: 20/08/2014 by LouiseWh (1 review written)

I ordered 3 items, 1 was delivered and when I questioned the other 2 was emailed to say that they had been discontinued. Was promised a refund and 4 emails later ( and not able to contact by phone as the message states they are closed for stock taking) and 4 weeks after have stil not received a refund or any correspondence at all. Despite the terrible customer service this amounts to theft! Do not go anywhere near this company… Read Full Review

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