CNF Outdoors Reviews - www.cnfoutdoors.co.uk

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★★★☆☆
2.6 / 5
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Latest Reviews

★★★★★

“Excellent service allround”

Written on: 01/08/2014 by Macaroo39 (1 review written)

I just bought a Sevylor Colorado premium kayak from CNF. I did my research beforehand and found them to be the most competitive on price which is always a good start! My only concern was the delivery date because i'm going on holiday tomorrow and wanted to make sure it arrived on time to take with. Unfortunately, i've had bad experiences before with companies,(not with CNF) promising a delivery date, only to be let down at the last minuet. I asked CNF to contact me to clarify the delivery and… Read Full Review

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★☆☆☆☆

“Should of checked reviews first”

Written on: 30/07/2014 by SovereignSharon (1 review written)

I have been looking for a new Cadac, after a lot of research the best option seemed to be on CNF Outdoors, hadn't heard of them but they seemed genuine and had an up to date facebook page so ordered the Cadac, money was taken immediately and order went to 'picking' within 24 hours of order. There it stayed, after a week I contacted them via the contact us option, didn't get a reply but my order went to dispatched the following day, as this was a Friday I expected my item to arrive on Tuesday… Read Full Review

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Lozs's Response to SovereignSharon's Review

Written on: 31/07/2014

if you paid with your bank card you have to wait about 15 days and then you can put in for undelivered goods I got my back 6 weeks later from bank. trading standards was informed about him , hope you get your money back,

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Sovereignsharon's reply to Lozs's Comment

Written on: 01/08/2014

Hi Loz. Happy to say the money was returned to my account yesterday after yet another telephone call. Very disappointing the way it was handled. Could of saved a lot of upset.

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★☆☆☆☆

“DONOT TOUCH THIS SO CALLED COMPANY ”

Written on: 19/07/2014 by lozs (1 review written)

My order for a Gazebo top was on may 6 after various emails and trying to ring both of his phone which was never answered, and the so person said he had trouble with supplier, same excuse, after going to trading standards and my bank security finely got money back so you have been warned do not go near his company… Read Full Review

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★☆☆☆☆

“Do not use this company”

Written on: 19/07/2014 by drO'Connell247 (1 review written)

Placed an order in early June for a cool box and payment was taken. I eventually got an e-mail claiming the supplier had let him down and he was forced to refund customers. No refund and no response to e-mails 4 weeks on… Read Full Review

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★☆☆☆☆

“Failed to deliver on all counts”

Written on: 18/07/2014 by Sandrat1968 (1 review written)

This company is TERRIBLE! For company I suspect you should read one man band (that is playing reeeeally badly). I ordered a replacement canopy for a gazebo a month ago and despite several emails between ourselves and the company we still have not received our goods. This person even had the affront to blame his carrier for non-delivery. I know carriers can be bad but they do get the goods to you eventually. I tried phoning the company today and was on hold for 10 minutes before I gave up!! I… Read Full Review

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★☆☆☆☆

“The Ghost”

Written on: 15/07/2014 by Kristian407 (1 review written)

NO REPLY TO EMAILS. NO REPLY TO VOICE MAILS. It is against credit card merchandising rules to process and not refund items that are not available for dispatch. Reported to credit card companies today. DO NOT ORDER THIS IS A ONE MAN RUBBER BAND… Read Full Review

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★★★★★

“Gazebo Cover”

Written on: 11/07/2014 by Jimbo326 (1 review written)

I ordered a new Gazebo Canopy from CNF. It arrived promptly and after fitting it I found that it had two large "water marks" on opposite sides of he canopy. I e-mailed CNF and two days after a new canopy arrived !! Brilliant :-) I called CNF to thank them and asked for disposal or return instructions for the one which was marked but the guy on the phone told me to keep it as a back up or use it to cover my Bar-B-Q. Fantastic service, no quibble no fight, just great service. I would… Read Full Review

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★★★★★

“Fantastic Service”

Written on: 11/07/2014

Didn't have any of the problems experienced by others. Everything went smoothly, my terra nova voyager tent arrived 2 days after I placed the order, It was well packed, I was kept informed of progress via email and was able to track via the courier once dispatched. The price was also the cheapest I could find in the UK. I would not hesitate to buy from here again, great service… Read Full Review

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★☆☆☆☆

“After sales service”

Written on: 10/07/2014 by Kiarav424 (1 review written)

This is a one man band working from home that seems unable to deal with orders, correct packaging or assisting when things go wrong… Read Full Review

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★☆☆☆☆

“Do not buy from these people”

Written on: 09/07/2014 by mzee123 (1 review written)

2 Weeks, and have not recieved my tent. They have not responded to emails. When I call no one picks up. When I try to leave a message I get "mail box is full". Is this even a real company?… Read Full Review

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★☆☆☆☆

“fire pit fiasco”

Written on: 07/07/2014 by Alanf274 (1 review written)

I ordered a fire pit for my brothers birthday in may. After 2-3 weeks I emailed to enquire where it was. I was told that I should have received it direct from the manufacturer but it was out of stock but due soon. My brothers birthday came and went so I asked for a refund. I did receive an apologetic email and assurance that my money would be refunded. After another 2 weeks I emailed again as I hadn't received my refund and sadly I'm still waiting. The guy I've contacted was rude and even… Read Full Review

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★☆☆☆☆

“Sells second hand damaged goods as new”

Written on: 07/07/2014 by Jonsmith72 (1 review written)

It was sold as new however all the poles were damaged, contacted the seller who informs there's no warranty on poles. Should a brand new tent need a warranty repair? Will not accept for return. Avoid you have been warned!… Read Full Review

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★★★★★

“Great Product, good communication”

Written on: 07/07/2014 by AndrewSpears336 (1 review written)

Purchased a tent from the company with 4 days notice of needing the tent, short notice yes I know. I hadn't read any of the previous reviews about the company, nor had dealt with them before. But they stocked the product I wanted at a good price, so I placed the order. Tent was received within 48 HRS as suggested by the proprietor and could not have been happier. On my experience, I would recommend the company and will likely use them again. Thanks Airborne… Read Full Review

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★★★★★

“Regency Canopy Replacement”

Written on: 07/07/2014 by Denbo27 (1 review written)

I rarely bother to write reviews but the way that CNF dealt with me was outstanding. I found them helpful and accommodating. I wouldn't hesitate to recommend them! They go the extra mile to provide genuine service… Read Full Review

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★☆☆☆☆

“Disgusting customer service.”

Written on: 07/07/2014 by Mykola.h (1 review written)

Ordered a new tent on 1/7/14 site said it was in stock, they took payment straight away. When I checked the site the tent was now out of stock. A week later and the order status is still at picking stage. It surely does not take a week to put something in a box and post it? It's either in a warehouse or not! Can't contact by phone ever it just goes to voicemail and they haven't returned any calls, no response via email either. Will hopefully try to get a refund via my credit card company by… Read Full Review

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★★☆☆☆

“Item not actually in stock, items missing, delay to...”

Written on: 06/07/2014 by Germans457 (1 review written)

I ordered a BBQ which was shown as in stock when it turned out was not the case which was disappointing. When the BBQ did arrive parts were missing. The proprietor was friendly and prompt to chase the manufacturer for the parts but the manufacturer still took too long to send the missing parts for my satisfaction. The product received does look like a good quality product… Read Full Review

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★★★★☆

“i had some doubts”

Written on: 05/07/2014 by micky 33 (1 review written)

hi all, i purchased a few items from CNF without doing a check on the internet about there service. i purchased my order and had the usual e-mail confirmations which seemed fair, i waited a week and tracked my order without any updates from CNF and i was getting worried to be honest as we where going on holiday 4 days later. i contacted CNF by e-mail late on saturday evening and received a reply from "Grant". his e-mail said i would receive my products no later than wednesday, i checked my… Read Full Review

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★★★★☆

“Grant Is A "Champion"”

Written on: 04/07/2014 by Simontheantipodean (1 review written)

Have purchased a number of items from CNF and all of them have been delivered in a timely manor and been of good quality. In respect to my last purchase, there was an issue through Royal Mail but I contacted CNF and they sorted this quickly and efficiently. I loved the fact that when I called I spoke to the owner who was so helpful and efficient - must be an Antipodean thing !!?? Will definitely use CNF for any future purchases - great prices and equally great service !!!!!! Posted by: Aussie… Read Full Review

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Jonsmith72's Response to Simontheantipodean's Review

Written on: 07/07/2014

Nice comment

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★☆☆☆☆

“One star is too good for this company”

Written on: 01/07/2014 by Conleyfy1955 (1 review written)

These are a third party seller however could not supply the goods I ordered. I've been waiting since March for product and now waiting for refund even after chasing for four weeks. Slow (if any) response to emails - try to telephone however always get voicemail. Absolutely shocking service. Would not recommend… Read Full Review

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Cnfoutdoors's Comment

Written on: 01/07/2014

Solus our supplier went into administration at the end of May. We notified EVERY customer that had purchased a Solus product by way of bulk e-mails and phone calls on a regular basis. NOBODY could get stock until the administrators released it and certain items were not released which we had to refund. ALL refunds were processed however Streamline/Worldpay made a mess of the refunds which have only now been sorted. Please see their e-mail below:

"Dear

Thank you for contacting secure trading.

I am investigating this matter as urgency. I have the details of all refunds that were not processed from the 06/06/2014.I have passed all refunds to are transaction processing unit to manually process a total of 39 x Transactions total amount £xxxx. This will take up to 3 to 10 working days for the credits to settle in the customers bank, this also depends on which bank the customer banks with as this is out of Worldpay’s control.

I apologise for the late response and hope this is to your satisfaction.

If you require any further assistance please call the helpdesk on 08457 616263

Kind Regards

The content of this email is classed as CONFIDENTIAL unless stated otherwise."

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★☆☆☆☆

“should not be trading”

Written on: 26/06/2014

disgusting service, say article is in stock, it was not, sent e mail asking status of order, replied saying it was held up by their supplier, tried their phone, unanswered, sent further e mails, unanswered, got in touch with pay-pal they got my money back, my advice don"t touch this company… Read Full Review

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