Really bad communication

CNF Outdoors www.cnfoutdoors.co.uk
★★★☆☆
3.0
51.0% of users recommend this
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Sleepingpodbuyer's review of CNF Outdoors www.cnfoutdoors.co.uk

“Really bad communication”

★★☆☆☆

written by Sleepingpodbuyer on 22/08/2016

Placed my order, got two emails saying order received and order pending; all good, very happy. Then nothing..... waited a week, still nothing. On the emails it says you can reply to the message so I replied asking when my item would be dispatched. Again, nothing. Called to ask when it would be arriving as needed it by the weekend, was kept on hold (with a message urging you to press 1 and leave a message, which you would probably never get a reply to) finally someone answers, and then hangs up on me! Call back, wait on hold for ages again to be told there was an issue at the warehouse but it would be sent that day. (Why couldn't an email have been sent saying there was/had been an issue?) The sleeping pod itself is fairly good,does have a lot of it's padding in one place at the foot of the bag though. I love the colour and my son was happy and comfy in it.

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