Avoid

CNF Outdoors www.cnfoutdoors.co.uk
★★★☆☆
3.0
From 614 reviews
51.0% of users recommend this

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nichg's review of CNF Outdoors www.cnfoutdoors.co.uk

“Avoid”

★☆☆☆☆

written by nichg on 23/04/2016

Ordered a stock item, 1 week later chased delivery and then told it was being despatched next day. Emailed and phoned numerous occasions because it didn't turn up. 30 days from date of order no tap. Finally got email saying they were having delivery problems and would probably have to refund money. Asked for refund. no response. Eventually had to go through bank and ask for Charge back. They got my money back for me.

He didn't return calls, avoid at all costs.

  • Smev Mixer Tap Plastic Ac 539 Switched

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Cnfoutdoors's Response to nichg's Review

Written on: 24/04/2016

Your order was cancelled as per your request and a refund processed.

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Nichg's Response to nichg's Review

Written on: 24/04/2016

I got my money back by going to my bank and requesting Chargeback.
Goods ordered 12th March - you claim to have refunded me 24th April.(42days approx)
Consumer contracts regulations "If no time frame is agreed, the seller has 30days from the day after they receive the order to deliver your goods."
Why didn't you return my calls?
Why didn't you reply to my emails?
Why did you say the tap was being despatched the next day when you obviously didn't have the stock. I have copies of all emails and phone records and a statement from my bank indicating my refund was chargeback.

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