Good customer support, if rather slow to materialise...

CNF Outdoors www.cnfoutdoors.co.uk
★★★☆☆
3.0
51.0% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

cogniso's review of CNF Outdoors www.cnfoutdoors.co.uk

“Good customer support, if rather slow to materialise...”

★★★★☆

written by cogniso on 12/02/2016

I order a bike from CNF and it arrived very quickly. Unfortunately there was some minor damage which clearly happened in transit. Their website does have a webform for contacting them and I also left a message on the phone (number clearly displayed). But they seem to have very few staff to answer queries, and it was many days later when the owner of the business contacted me to sort out the problem. This was done very efficiently and a replacement for the broken part arrived within 2 days.

Their processes need to be improved and they need staff dedicated to sorting out customer problems....

  • Goods purchased & cost

  • On time

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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