Saddened & disgusted

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Click here if this is your business

dontusethesemuppets's review of Boxfit UK Ltd www.boxfituk.com

“Saddened and disgusted ”

★☆☆☆☆

written by dontusethesemuppets on 28/06/2012

It seems that I should have looked at the reviews on this site before placing my order with this company. I ordered a few products from here, the transaction went through fine, then just as some other people have mentioned here, I received an e-mail from the company (in slightly poor grammar, I might add) that I insisted I sent copies of my driving license or passport AND utility bills as proof of identity before they would send my products.
I wrote back immediately with a complaint, and a request for an explanation as to why they should require such personal information, and how they intended to keep my personal information secure, and all I got in response was a mail that said if I didn't provide the information then they would cancel and they would send a full refund.
I appreciate the fact that they offered the refund, but as an international customer its not really the point because credit card companies take percentages and charges for currency conversions, so I end up losing out on charges and not getting any stuff. I can also understand that they want to protect themselves from the occasional bad customer, but to be honest, asking someone to provide such a large amount of personal information in this day and age is beyond ridiculous. The phrase "if you can't stand the heat, get out of the kitchen" comes to mind. If the company doesn't have the right systems in place to prevent this kind of thing without asking customers to take ridiculous risks with personal information, they shouldn't be doing business online. I strongly suggest anyone considering this company to steer clear and take their business elsewhere.

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