Written on: 04/11/2013 by MichaelWoodhall (1 review written)
. . . and took on the challenge. I made the mistake of buying a (tandem) second hand from elsewhere without really testing it. The gears were not only shot, but also a rare and virtually discontinued make. Although the bike was not from Cycleworks they worked hard to source, purchase and fit the appropriate replacement parts on my behalf - they could so easily have said "Sorry Sunshine, not our problem".
Not only that, but all the various staff I spoke to were aware of and somehow involved in my case - a classic example of what could have been a problem being taken as a challenge
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