Appalling Customer Service

On the plus side, when I ordered the £799 BH Fitness Spada Dual Indoor Cycle from Fitness Superstore it arrived within a few days, was easy to assemble and gave me a whole week of quiet, smooth and impressive performance…

By day nine it sounded like a flock of canaries being tortured to death. The following day it failed altogether, while being used by my 50kg daughter. The drive train had ceased its purpose and the cacophonous canaries were replaced by the sound of grinding metal.

Since that event two weeks ago the customer service department at Fitness Superstore have ignored five e-mails and taken two phone calls, but the bike still sits there, 56kg of scrap metal. No replacement and no refund on a £799 piece of equipment that failed after ten days of light use.

I can see myself taking these charlatans to court, but in the meantime I suggest that you save yourself all the hassle that I’m facing and avoid doing business with Fitness Superstore. They are happy to take your money but it appears that their commitment to customer service ends there.