Terrible customer service

★★★☆☆
2.6 / 5
44% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Lcornwell's review of Bodypower Sports / Fitness Superstore www.fitness-superstore.co.uk

★☆☆☆☆

“Terrible customer service”

Written on: 08/04/2013 by Lcornwell (3 reviews written)

Terrible customer service.

Very difficult to speak to customer service as they do not answer the phone.
Their sales department pick up the phone straight away!
No stock levels showing on their website.
No phone call to say my treadmill was out of stock.
No reply to my phone call or email to request confirmation of cancellation.
No reply to Facebook message asking if my order had been cancelled.

I didn't like anything about this company.

There are much better sports equipment suppliers on the internet with better customer service skills and stock availability showing on their websites. I would suggest you stay well away from using this company and use someone else who deserves your money.

  • Nordic Track T18.0 £899.00

    Goods purchased & cost

  • Up to a week late

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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