written by Haven171 on 18/02/2015
Our daughters bike arrived with a very deep and obvious scratch on the handle bars, I cannot believe whoever dispatched this bike could have missed it. I emailed my complaint as you only have a couple of hours in the day to actually speak to someone I was offered £10 back or accessories of £15 I said this wasn't acceptable to which they replied with take it or leave it, unfortunately my daughter had seen the bike and fell in love with it and begged me not to send it back. After a very frustrating service and damaged product I would advise anyone to stay clear of this company, looking at the reviews this seems to be most people's experience.
As rated by our community of reviewers