Excellent customer service...

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Paula67's review of Bikes 2U Direct www.bikes2udirect.com

★★★★★

“Excellent customer service...”

Written on: 27/06/2013 by Paula67 (1 review written)


Hi, I ordered my bike on Monday and was delivered yesterday, I am really
pleased with the bike and having never put a bike together I called the
technical service line for help. I first of all spoke to a gentleman who talked me
through my questions and sent me very promptly videos and a PDF to
answer my queries, I then sent photos of parts that I didn't know what they
were for and was promptly called back by James who explained what these
parts were for. Through this excellent aftercare service I managed to put
my bike together and am very pleased with the result, only one minor moan
is that there were a couple of scratches on the handlebar, however I can
live with that! Once again thank you and I would defiantly recommend your
site to friends and family!

  • 149.98

    Goods purchased & cost

  • On time

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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