Written on: 16/07/2014 by cilia30303 (1 review written)
I purchased a SRAM 'Cassette' to run on my SRAM RED 22 Rear Derailleur. I wanted to run a ratio of 11-32 to assist with hill climbing. I later found out on the SRAM site that the 11-32 will only run on the SRAM RED 22 WiFLi Rear Derailleur, something that is noted on all other online sites except for Bike24. The result is that the 11-32 will not run on my 'short; version of the RED 22 Rear Derailleur.
When I pointed this missing piece of information on their product description the reply from their 'Customer Service' was "We are not forced to write on a cassette description for what it is usable or not."
Not happy Bike24. All other online Bike Shops have this information. Should have stuck with the UK Shops.
Never again !!
As rated by our community of reviewers
" Great Service " Read More
" Kind and professional customer service " Read More
" Awful awful service. Cheap for a reason " Read More
" Simple, easy and efficient " Read More
" Terrible serivce, Item not received, customer service AWFUL " Read More
Written by b2bs2014