Terrible cust. service & communication. Based in S.Korea

★★★★☆
4.4 / 5
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FelipePoole74's review of Bicycle Hero - www.bicyclehero.com

★☆☆☆☆

“Terrible cust. service and communication. Based in S.Korea”

Written on: 04/07/2014 by FelipePoole74 (1 review written)

ordered some cycling shoes online. Received an email a few days later saying there site did not reflect their inventory and I could order different color or size. No offer to make the situation "right". So I just order the shoes in a different color and figured that would be the last of my business they would see. After a week no email about being shipped and online account still said processing. Contacted them again saying if they were not going to fulfill my order. please just issue me a refund ASAP. I receive two emails in my inbox one "oreder processed" the other "order update". Order update says my items have already been shipped as requested. However the emails are dated 3 minutes apart. Needless to say I will take my business somewhere else.

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