Misleading website - it's made to look like a UK site

★★★★☆
4.4 / 5
90% of users recommend this
  • Customer Service

  • Quality of website

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MisleadFromScotland's review of Bicycle Hero - www.bicyclehero.com

★★★☆☆

“Misleading website - it's made to look like a UK site”

Written on: 02/09/2013 by MisleadFromScotland (1 review written)

I bought some stuff in a hurry for my bike and it arrived after 2 weeks. This is within the expected shipping time so I shouldn't complain and it's really my fault for not checking the shipping details carefully but I did not realise it was coming from Korea. True, it does have the Korean address in small writing at the bottom of each page and it does say it's coming from Korea if you drill down to the shipping details but there is a BIG UNION JACK flag on the front page and for all the world it looks like a UK site - so I thought economy meant 3 to 4 days or something. It was only when I checked because it didn't arrive that I realised it was in customs and would take 2 weeks.

They should make the front page more obvious that you're buying from Korea.

Apart from that they were good.

  • Deraileur hanger, chain

    Goods purchased & cost

  • Up to a week late

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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