Aquascene Reviews - www.aquascene.co.uk

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★★★★★
4.7 / 5
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Latest Reviews

★★☆☆☆

“Lack of customer service”

Written on: 16/07/2016 by EmeryGustafson343 (1 review written)

All's fine if you are happy with the product, but if there's a problem aquascene fall well short of what should be expected on the customer service side. Had to return a second Ottawa as it was faulty like the first - Just don't buy the Ottawa. It's really not worth the money and certainly not a premium product. I had to all the work to get a refund. There was no customer service without threats to take action. Money eventually paid back after the boat had been returned five days previously… Read Full Review

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★★★★★

“Sevylor Ottowa kayak”

Written on: 04/07/2016 by AceCoach (1 review written)

First class service, the staff were most helpful with their advice and once ordered the kayak was delivered the next day. A really good quality product. Can't wait to get on the water! 5 Stars Aquascene… Read Full Review

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★★★★★

“Aquascene”

Written on: 21/06/2016 by Imani257 (1 review written)

Spoke with Aquascene today and found them to be extremely helpful. No hard sell, just knowledgeable advice. Have already spoke to friends about Aquascene and will refer anyone to them… Read Full Review

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★★★★★

“Awesome customer service, first class ”

Written on: 01/06/2016 by M4tty84 (1 review written)

I want to say a massive thank you to Declan who helped me out via emails to deal with an enquiry I made about a kayak I bought, his advice was friendly and easy to understand and he helped me solve my problem in no time at all and I had such a good time with my new kayak, sevylors are top quality if you get the right one for your type of activity and its best to get some advice first from the expert (Declan) to ensure you get exactly what you need. Delivery time was superb and speedy and it… Read Full Review

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★★★★☆

“Concerns with service unfounded”

Written on: 28/05/2016 by Thatcherman (1 review written)

I bought an Ottawa and the boat was delivered quickly. Tested it indoors and was packing away when I saw the dry bag was damaged and had two holes in it. I wasn't able to speak to anyone as the phone kept going to answer phone so e-mailed. Response was quick requesting photos so I forwarded some. The problem was that there was no response to the second e-mail and after phoning at all times of the day and getting the answer phone was starting to get concerned with Aquascene. I ended up… Read Full Review

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★★★★★

“Great Product, even Greater Service!”

Written on: 24/05/2016 by TerrenceCooper224 (1 review written)

Bought a Sevylor Ottawa a few weeks back, cannot fault the staff at aquascene for a fast, efficient and professional service. Many thanks!!!… Read Full Review

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★☆☆☆☆

“Aquascene!!! ”

Written on: 21/05/2016 by Aryan235 (1 review written)

Where are you?? We paid for a Madison Premium Kit item 14940B 4 days ago and we have not received any form of contact from them! Tried calling since at different times of the day but within the opening times and guess what? The call goes to answer phone instantly!! I hope I am wrong but seems that "Aquascene" need to be seen ..... or at least acknowledge is paying customers! … Read Full Review

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★★★★★

“Just bought the Sevylor Ottawa canoe and was very...”

Written on: 17/05/2016 by craiglamb (1 review written)

Just bought the Sevylor Ottawa canoe and was very happy with the service and speed of dispatch using Aquascene. Bought the package deal which was a little dearer than buying individual items from across several different retailers but you have the benefit of extended warranty and they did manage to reduce the price a little as good will. So well done Aquascene its 5* from me… Read Full Review

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★★★★★

“Sevylor Madison Kayak (full package)”

Written on: 11/03/2016 by JohnGordon23 (1 review written)

Myself and 2 friends purchased 3 Madison models inclusive of all kit Etc. Having initially Emailed Aquascene re another model, I was re-contacted by extremely helpful staff shortly thereafter. I received excellent advice and decided that the Madison models were the ones for us. Have just received delivery and not had opportunity of testing as yet, but packaging Etc. was first class. I strongly recommend giving staff a call prior to ordering your equipment as they have personal experience of the… Read Full Review

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★★★★★

“Superb!”

Written on: 23/02/2016 by Alvaro473 (1 review written)

Had incredible fun on Yukon we bought two years ago, so we just got the Alameda to go with it, which is excellent - as is the service at this little shop. On both occasions we've bought from aquascene we've had terrific advice and from the same friendly chap… Read Full Review

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★★★★★

“Good Job”

Written on: 10/02/2016 by Hurleyic411 (1 review written)

Happy with all advice given. Price seemed good too so ordered and everything came next day. Very happy and just need to use it now… Read Full Review

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★★★★★

“Fast, helpful and 'to the point'”

Written on: 22/01/2016 by 183Palmer (1 review written)

I would definitely recommend calling before you buy as it turns out I was looking completely the wrong thing initially. The advice over the phone was honest, to the point, and very helpful - having looked around for a while I couldn't find anyone online that was even remotely helpful or knew anything about their own products. ..major breath of fresh air Aquascene, thank you. … Read Full Review

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★★★☆☆

“Nice kayak shame about the service”

Written on: 30/09/2015 by SteveR11 (1 review written)

Recently purchased 2 off Colarados, one with package inc 4 life jackets, oars pressure gauge and foot pump. I took a while to purchase after lots of emails backwards and forwards between Aquascene and myself, tried to sort a deal but accepted the advertised prices were the best I would get. I wanted a stirrup pump instead of the supplied foot pump to which it was agreed that the stirrup pump would be supplied as an extra free of charge item. The package arrived within a few days with all the… Read Full Review

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★★★★★

“Great value, service and product!”

Written on: 07/09/2015 by McMahania427 (1 review written)

Very happy with my new kayak from Aquascene, it's been great fun with the kids and the dog. We purchased the Sevylor Adventure Plus which is a great boat I couldn't recommend more! All round very pleased… Read Full Review

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★★★★★

“Fantastic service - highly recommended ”

Written on: 01/07/2015

I found Aquascene on the Internet when looking for an inflatable kayak, having spent a couple of weeks searching various sites. The prices were great and we Purchased a Sevylor Colarado Premium kit 1 which arrived exactly as scheduled. The adviser has provided fantastic service and we have had great fun so far with our new kayak. Looking forward to many more great days on the water, Thanks very much Laura - highly recommended… Read Full Review

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★★★★★

“Excellent service, excellent value!”

Written on: 15/06/2015 by RebekahHenderson296 (1 review written)

The Aquascene team were so helpful in helping me choose the best kayak for what I needed it for. I wasn't sure what I wanted so they talked me through each boat and gave me loads of invaluable advice. I was so impressed with how knowledgeable they were. I went for the Colorado Premium in end which I'm super pleased with. I ordered it one day and arrived the next! It inflates so quickly and has been perfect for our day trips along the coast. Couldn't recommend the company and the products more… Read Full Review

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★★★★★

“Superb value!”

Written on: 29/05/2015 by Madden112 (1 review written)

The team at Aquascene are super helpful and gave me loads of great advice before buying. Their kayaks are excellent value and the next day delivery was a bonus. I went for the Hudson kayak in the end and I definitely made a good choice! It's perfect for the family and we've had loads of fun in it so far. Thank you Aquascene!… Read Full Review

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★★★★★

“Great price”

Written on: 01/05/2015 by StephenWright1 (1 review written)

Searched the net for ages and these guys came up cheapest - the delivery charge was unexpected so I called them and they gave me free delivery! I recommend any one gives this a try before buying... Really happy with service and delivery was prompt. A safe bet and a good price… Read Full Review

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★★★★★

“Excellent price and service”

Written on: 01/05/2015 by GoonerP (1 review written)

I wanted different paddles than those supplied in a standard package, it was absolutely no problem, sorted in minutes and all delivered 2 days later. Would definitely recommend… Read Full Review

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★★★★★

“Fast delivery and really helpful advice.”

Written on: 01/05/2015 by DarylMcAlester (1 review written)

Ordered the Pointer K2 on Wednesday and it was in my living room on Thursday - so next day delivery as promised on their website. Before ordering the guy gave me 20-30 minutes of advice over the phone, and he seemed to have pretty good knowledge of all the model because he'd actually used them all! Overall I couldn't be more pleased with the kayak and I got it for nearly £50 cheaper than everyone else was doing it for.. Chuffed… Read Full Review

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