Disappointing Never Again.

Click here if this is your business
★★★★★
4.8 / 5
99% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

Guest's review of Affordable Golf - www.affordablegolf.co.uk

★☆☆☆☆

“Disappointing Never Again.”

Written on: 20/09/2013

When order was made it clearly stated that the item was in stock. I was informed a couple of days later it was not in stock as stated and would have to be ordered, when it arrived it was the wrong one. Item was returned and even though a picture was sent to them via email of the item I wanted and beeing assured that it would be double checked before been dispatched I was once again sent the wrong item, after nearly three weeks of hassle once again the item was returned for a full refund. Item has now been purchased from elsewhere with no problems. (Loyalty card has been dispatched to the bin.)

  • Umbrella

    Goods purchased & cost

  • Up to a week late

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Affordablegolf.co.uk's Comment

Written on: 03/10/2013

Hi,

Thanks for taking the time to leave your feedback. We're very disappointed that you were unhappy with the level of service that you have received. We completely accept that the level of service was below that which we would expect our customers to experience but please be assured that we have taken steps to ensure that this will not happen again. Whilst we completely understand your frustration, we would welcome the opportunity to prove that we do offer great service should you be purchasing any new equipment in the near future. If you would like to discuss this further, please email us at info@affordablegolf.co.uk and we will be happy to address your concerns.

Thanks,

The Affordable Golf Team

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review