Absolute-Snow.co.uk Reviews

★★★★☆
4.3 / 5
82% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

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Absolute-Snow.co.uk

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★☆☆☆☆

“DO NOT PURCHASE”

Written on: 16/09/2013 by beanman334 (1 review written)

Orded my items over 2 weeks ago still haven't arrived, they didn't supply me with any proof of postage and if I want my money back I have to file a form with the post office… Read Full Review

Absolutecs's Response to beanman334's Review

Written on: 16/09/2013

If your parcel has been lost in the post Royal Mail require 15 working days before declaring the parcel to be lost. You will jot need to claim anything. We will handle the claims procedure with Royal Mail. Because you have written an anonymous review it is not easy for me to be certain of who you are. Please intact us via our website so we can resolve any outstanding issues for you. I am sure there will be a simple explanation and that everything can be sorted out for you.

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★☆☆☆☆

“DO NOT BUY!!”

Written on: 11/09/2013 by Simmsk (1 review written)

After ordering my goods 2 weeks ago, I am still waiting for my items. Communications don't state what the time frame for delivery and on further investigations the terms and conditions for their delivery on website states 'We shall not be liable for delays, losses or damage incurred after the date of despatch, which are at the customer’s risk.' Which is a criminal offence as it restricts consumer rights. Not a trustworthy company, order at your own risk. … Read Full Review

Absolutecs's Response to Simmsk's Review

Written on: 14/09/2013

IO suspect most strongly that your order was not despatched because we never received a payment from you. You should have been taken to a web page saying your payment failed.. We did email you three times and we tried phoning you too. Please contact us via our website so we can resolve the situation for you. You can by by card over the phone, paypal, bank transfer or online.

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Simmsk's reply to Absolutecs's Comment

Written on: 14/09/2013

My payment was received by yourselves, and is shown on my bank statement, and I also received my confirmation of order email and also a despatch notice email too. So I'm not really too sure where this story about no payment received and alleged phone calls and emails has arisen from.

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Absolutecs's Response to Simmsk's Review

Written on: 14/09/2013

It looks like we never received your payment. You should have been taken to a web page explaining this. We also sent you three emails and tried phoning you but could not get through. Please email us via the website or re-order online in the usual way. You can pay by any card, paypal or bank transfer.

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Absolutecs's reply to Absolutecs's Comment

Written on: 16/09/2013

Because you have written an anonymous review it is not easy for me to be certain of who you are. Please intact us via our website so we can resolve any outstanding issues for you. I am sure there will be a simple explanation and that everything can be sorted out for you.

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Simmsk's reply to Absolutecs's Comment

Written on: 16/09/2013

My review isn't anonymous. I called the offices on numerous occasions chasing up my items, and after waiting for what i felt an unacceptable time frame i called to cancel my order. I was told I would have to wait for my parcel to arrive and send it back, after stating my rights under the distance selling regulations, a full refund was issued. I reccomend any buyers to brush up on this law before purchasing any goods as i would still be out of pocket, waiting for goods to arrive that im under no illusion were never despatched in the first place if I hadnt of known i was covered under it.

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★★★★★

“Best costumer care”

Written on: 07/09/2013 by Matthie (1 review written)

This was the first time I made contact with absolute snow. Before this I tried to talk to lot of shops and places and no one could help like absolute snow. The thing I liked the most is that I didnt have to wait like days for an answer. I have to say that it was max 1-2 hours. There are also experienced riders who can help if you dont know which board or bindings to choose I'm really satisfied with absolute snow… Read Full Review

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★★★★★

“Super fast! Simply awesome! ”

Written on: 06/09/2013 by Flames1610 (1 review written)

Excellent customer service and delivery. They replied within a few minutes to all of my questions. After ordering my board they shipped it the same day and two days later the board already arrived at my house in Germany, in perfect condition. Definitely going to shop there again!… Read Full Review

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★★★★☆

“Quick and Reliable”

Written on: 31/08/2013

Delivered exactly as promised. High quality product and well packaged. Included free grip tape which was a lovely surprise. I'll be using them again in future. Website a little fiddly and could be presented more clearly, but it did the job… Read Full Review

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★★★★★

“buying a snowboard ”

Written on: 26/08/2013

This was a really easy and super quick way to get sorted out for my winter holiday. Excellent service . I got good advice and once i had decided on what i was getting, it only took 24 hours for my board to come through in perfect condition… Read Full Review

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★★★★★

“Fantastic Customer Service”

Written on: 23/08/2013

I sent a query via the recommend me a snowboard facility and the service was amazing. The response was really quick and she recommended a variety of options (and prices!) and had completely understood the information that I had provided. I've not decided which board to buy yet but her help has been invaluable… Read Full Review

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★★★★★

“Couldn't Be Happier!”

Written on: 23/08/2013

site was awesome, user friendly, the selection guide made searching for item a breeze The amount of clothing or items I can buy from just one store makes shopping on overseas sites even better pricing was competitive, with some massive discounts that I could actually base my search on Thanks Justin… Read Full Review

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★★★★★

“Quick response to any queries”

Written on: 22/08/2013 by barryboy84 (1 review written)

Great help on any queries / info needed about any products, quick replies also… Read Full Review

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★★★★★

“Amazing”

Written on: 18/08/2013 by Lol-face (1 review written)

There page is absolutely amazing, it's so much better than the last one and the last one was not bad at all, I buy all of my street stuff from this place, eg my headphones, watches, clothes etc. i recumbent it strongly to all my mates and hope they go far. … Read Full Review

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★☆☆☆☆

“Price Match Guarantee - yeah right ...”

Written on: 18/08/2013

I aksed the if their price match guarantee was applicable for a product. They came back with this lame answer. I guess they will not match any price, but just come with an excuse. Answer for www.absolute-snow.co.uk: "Thank you for giving us the opportunity to price match. Unfortunately, on this occasion, we are unable to match the price you have quoted. We do not guarantee to price match every single product because, from time to time, some retailers may clear out stock at a loss. In this… Read Full Review

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★★★★★

“Cheap, Fast, Efficient”

Written on: 18/08/2013

Great value, have used them for several different snow boarding purchases. Always had great service, good range of products. If i have had a problem its been dealt with quickly and effectively. I always check to see what i new on the site… Read Full Review

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★★★★★

“absolute pleasure”

Written on: 17/08/2013

Ordering from website was simple. Product arrived on time and well packaged. Would definitely use this company again… Read Full Review

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★★★★★

“A pleasure doing business”

Written on: 16/08/2013

A great selection of sportswear with style, for men & for women. We bought everything we needed for our holiday in one go,including snowboards. The packaging was excellent & delivery was quick. I shall buy more of their clothes, not necessarily for skiing… Read Full Review

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★★★★★

“Fantastic customer service!”

Written on: 14/08/2013 by TashyTash (1 review written)

Great website, friendly advice from experts, big choice of latest gear, fast delivery. Highly recommended… Read Full Review

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★★★★★

“highly recommended”

Written on: 10/08/2013 by lemanie33 (1 review written)

I would recommend this company their website is easy to use and they don't bombard you with pointless emails. My goods were dispatched quickly in good packaging and we loved the product.better than the quality in high street stores… Read Full Review

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★★★★★

“Brilliant service”

Written on: 09/08/2013

Ordered several items from them on 06/08/13 and the process was really smooth and they kept me up to date constant. i found an ordered item cheaper elsewhere and they price matched immediately, refunded the difference to my card, and were really helpful throughout. i would definitely buy from them again… Read Full Review

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★★★★★

“Went the extra mile...”

Written on: 08/08/2013

I made my order on the tuesday and delivery was so quick, it literally came the next day. Unfortunately the helmet didn't fit my head - but the guy I spoke to was really helpful and made it easy for me to swap for a bigger size. I'll be buying from Absolute-Snow again - some of the best customer service I've had… Read Full Review

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★★★★★

“Easy end good service”

Written on: 06/08/2013 by pedroantonio (1 review written)

Very goode service and easy dialog. Good prices and webside… Read Full Review

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★★★★★

“Super stoked! Great Guys!”

Written on: 06/08/2013

I found these guys through Google, and am I glad I did! I have been wanting to get back into Skateboarding for a few years, but everything has changed so much since I was last on a board and I haven't got a clue what I would need to get now, I thought I may be too old for all of that now, but I gave them a ring anyway. The guys on the phone were great, the first person I spoke to didn't know much about skateboarding so he passed me onto a colleague who is really into it - I love it when the… Read Full Review

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