Absolute-Snow.co.uk Reviews

★★★★☆
4.3 / 5
81% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

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Absolute-Snow.co.uk

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★★★★★

“Online Ski Purchase”

Written on: 02/11/2013 by PaulDives (1 review written)

Ordered a set of Rossignol skis for my wife, just before we left for a weeks holiday (non ski) and they fitted the bindings set up the ski's and arranged delivery for when we got back. No hassle, no drama and a good price. Thank you very much for your efforts… Read Full Review

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★★★★★

“Awesome and efficient from order to after sales care”

Written on: 02/11/2013 by SwissSimon (1 review written)

After ordering bindings last year and having to test their after sales customer service due to a manufacturing fault, I was so impressed with their Customer Service that they won me over and I have been a customer ever since. … Read Full Review

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★☆☆☆☆

“Missing items”

Written on: 17/10/2013

I did not receive all the items I bought and paid for on the online shop… Read Full Review

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★★★★★

“Great prices fast delivery ”

Written on: 16/10/2013 by Emjam13 (1 review written)

Wow order received within 3days with free delivery !! Will be recommending absolute snow to all my family & friends , I got an absolute bargin , well chuft !… Read Full Review

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★★★★★

“Womens Emu stinger Lo boots”

Written on: 16/10/2013 by Zoe1979 (1 review written)

Boots arrived today. Royal Mail 2nd class. Only ordered them a day ago before 2pm. Now that's service!! Boots are perfect and the sale price was fab too!! Never used this site before, found on search engine. Very impressed!… Read Full Review

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★★★★★

“extremely efficient service and communication. very...”

Written on: 03/10/2013

extremely efficient service and communication. very accommodating and understanding of the customers requirement. thank you… Read Full Review

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★★★★★

“Very cool store”

Written on: 25/09/2013 by COCL (1 review written)

Very cool store, delivery to Ukraine without any problems. Very quick contact in case of problems with payment or other issues. Speak Russian))))… Read Full Review

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★★★★★

“Great value”

Written on: 24/09/2013

Looking at all the snowboard websites and pondering what board and bindings to get. The whole process off emailing questions, to buying the right products and getting the delivered, Absolute Snow was fantastic… Read Full Review

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★★★★★

“Great shop, excellent service”

Written on: 19/09/2013 by Mark1871 (1 review written)

As a novice snowboarder the selection of boards and kit was a little overwhelming! The team at Absolute offered great advice about which type and size of board would be best for me. The order process was quick and easy and my board arrive the next day! Fantastic service, I would definitely buy from Absolute again. … Read Full Review

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★★★★☆

“Good service, quality product but EXPENSIVE delivery...”

Written on: 19/09/2013 by THWD (1 review written)

Product arrived promptly and very happy with same. I do think that the delivery charges for items purchased are extremely high which may put me off ordering from this site in the future, unfortunately!… Read Full Review

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★★★★★

“Fastest delivery ever ”

Written on: 19/09/2013

I placed an order one day - next day the doorbell rang and to my amazement, my package had arrived. Brilliant service… Read Full Review

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★★★★★

“Fast, Friendly Service”

Written on: 19/09/2013

Ordered some snowboard gloves early hours of friday morning and was plesantly surprised when they appeared at my front door by the saturday lunch time! Gloves were exactly as advertised and well-packaged with no signs of damage or improper storage. Fantastic price and service - would definitely recommend!… Read Full Review

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★★★★★

“Great shop, great service! ”

Written on: 18/09/2013

They were one of the only shops in the UK I could find that had the particular "Obrien binding screws and brackets" in stock and at a great price with fast delivery. I had also called before hand to enquire about the item and was dealt with very politely. Would definitely recommend them… Read Full Review

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★★★★★

“Ski Equipment”

Written on: 18/09/2013 by pete294 (1 review written)

Bought a Rossignol ski bag at Absolute-snow. Was on offer and beat all prices around. The speed of delivery was excellent...didn't expect it next day!!! Looking though their other items and prices I will definitely deal with them again. Would recommend these guys no problem… Read Full Review

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★☆☆☆☆

“carless and no customer dedication ”

Written on: 18/09/2013

I have contacted Absolute Snow twice to inform them that I haven't received my goods and they have not answered my quarry till now. I am still waiting to receive the Items I have ordered and it is getting close to my travel. it has been a week since i made the order online. I don't recommend this company to any opine shoppers… Read Full Review

Mg44's Comment

Written on: 24/09/2013

You're not the only person, read my review to be even more disgusted!

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★★★★★

“GoPro Hero3 silver - as described”

Written on: 18/09/2013

I was impressed with the info for GoPro video cameras on the main site and it helped to inform which one I needed. The range of delivery options was also good, I opted for the courier delivery as I wanted it next day, The item arrived and was exactly as described. I also liked the fact that the order email advised I could add further items to the same order if needed. Overall, very happy with the service… Read Full Review

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★★★★★

“Excellent service”

Written on: 18/09/2013

Service was spot on. Delivery was prompt. I sent an e-mail asking to change order and it was handled the same day with no problems. … Read Full Review

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★☆☆☆☆

“DO NOT PURCHASE”

Written on: 16/09/2013 by beanman334 (1 review written)

Orded my items over 2 weeks ago still haven't arrived, they didn't supply me with any proof of postage and if I want my money back I have to file a form with the post office… Read Full Review

Absolutecs's Response to beanman334's Review

Written on: 16/09/2013

If your parcel has been lost in the post Royal Mail require 15 working days before declaring the parcel to be lost. You will jot need to claim anything. We will handle the claims procedure with Royal Mail. Because you have written an anonymous review it is not easy for me to be certain of who you are. Please intact us via our website so we can resolve any outstanding issues for you. I am sure there will be a simple explanation and that everything can be sorted out for you.

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★☆☆☆☆

“DO NOT BUY!!”

Written on: 11/09/2013 by Simmsk (1 review written)

After ordering my goods 2 weeks ago, I am still waiting for my items. Communications don't state what the time frame for delivery and on further investigations the terms and conditions for their delivery on website states 'We shall not be liable for delays, losses or damage incurred after the date of despatch, which are at the customer’s risk.' Which is a criminal offence as it restricts consumer rights. Not a trustworthy company, order at your own risk. … Read Full Review

Absolutecs's Response to Simmsk's Review

Written on: 14/09/2013

IO suspect most strongly that your order was not despatched because we never received a payment from you. You should have been taken to a web page saying your payment failed.. We did email you three times and we tried phoning you too. Please contact us via our website so we can resolve the situation for you. You can by by card over the phone, paypal, bank transfer or online.

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Simmsk's reply to Absolutecs's Comment

Written on: 14/09/2013

My payment was received by yourselves, and is shown on my bank statement, and I also received my confirmation of order email and also a despatch notice email too. So I'm not really too sure where this story about no payment received and alleged phone calls and emails has arisen from.

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Absolutecs's Response to Simmsk's Review

Written on: 14/09/2013

It looks like we never received your payment. You should have been taken to a web page explaining this. We also sent you three emails and tried phoning you but could not get through. Please email us via the website or re-order online in the usual way. You can pay by any card, paypal or bank transfer.

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Absolutecs's reply to Absolutecs's Comment

Written on: 16/09/2013

Because you have written an anonymous review it is not easy for me to be certain of who you are. Please intact us via our website so we can resolve any outstanding issues for you. I am sure there will be a simple explanation and that everything can be sorted out for you.

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Simmsk's reply to Absolutecs's Comment

Written on: 16/09/2013

My review isn't anonymous. I called the offices on numerous occasions chasing up my items, and after waiting for what i felt an unacceptable time frame i called to cancel my order. I was told I would have to wait for my parcel to arrive and send it back, after stating my rights under the distance selling regulations, a full refund was issued. I reccomend any buyers to brush up on this law before purchasing any goods as i would still be out of pocket, waiting for goods to arrive that im under no illusion were never despatched in the first place if I hadnt of known i was covered under it.

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★★★★★

“Best costumer care”

Written on: 07/09/2013 by Matthie (1 review written)

This was the first time I made contact with absolute snow. Before this I tried to talk to lot of shops and places and no one could help like absolute snow. The thing I liked the most is that I didnt have to wait like days for an answer. I have to say that it was max 1-2 hours. There are also experienced riders who can help if you dont know which board or bindings to choose I'm really satisfied with absolute snow… Read Full Review

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