Can't be bothered to provide tracking numbers!

Absolute-Snow.co.uk
★★★★☆
4.5
87.0% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

JulianneWard1962's review of Absolute-Snow.co.uk

“Can't be bothered to provide tracking numbers!”

★☆☆☆☆

written by JulianneWard1962 on 27/02/2014

They claim: "Customer Service is the overriding highest priority for our Customer Services Team".
In reality:
1. I paid extra for Saturday delivery, for my order, but it did not arrive. 2. nobody answered the phone over period of 3 hours,
3. nobody responded to my customer support messages.
4. Useless disptach email does not give a tracking number for Royal Mail special delivery, so can't follow up with them.
5. ruined my snowboarding holiday because no time to buy this protective equipment from an alternative supplier before flying (That's why I went for 'guaranteed delivery').

When they eventually did respond, they said they do not provide tracking numbers because they can't be bothered to enter them in their emails - unbelievable!

  • Goods purchased & cost

  • Up to a week late

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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