Zalando Reviews - www.zalando.co.uk

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Latest Reviews

“returned item but no refund”

Written on: 13/08/2015 by Reganel234 (1 review written)

Seriously think about using this company. returned item and still no refund, I had to wait in 3 days for them to uplift as did not turn up for the original 2 uplifts...then to cap it all have not refunded me back… Read Full Review

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“EXCELLENT ”

Written on: 12/08/2015 by NathenRoy438 (1 review written)

Ordered trainers Friday and received both pairs today, two very happy daughters so one very happy mom as saved me a fortune thank you. Take a chance with this site you won't be disappointed as sure wasn't. A lot of bad reviews and I was very concerned paid with pay pal to make sure I was protected but didn't need to have worried and 100% customer satisfaction… Read Full Review

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“Load of rubbish ”

Written on: 19/07/2015 by McKennarg146 (1 review written)

Don't trust this site Load of rubbish still waiting for my parcel to be picked up… Read Full Review

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“shocking didnt expect this.”

Written on: 19/07/2015 by Ramos436 (1 review written)

i had bought three of the same shoes for 105 pounds off white timberlands, fell in love with them instantly but thanks to zalando i instantly hated them to, the first pair came with scratch marks all over the boot and it had a black stain right in the middle of it and it being sued it wasnt going to come off, so i rang them and they said to return blah blah so i did and i purchased another pair and guess what? they sent the same shoe back, what a joke, i rang them again and this time furious… Read Full Review

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“Never buy from here disgusting ”

Written on: 04/06/2015 by Rubbina (1 review written)

Never buy from this site 100 day policy does not exist disgusting customer service misleading overall horrible experience… Read Full Review

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Ali-203's Response to Rubbina's Review

Written on: 06/06/2015

Did you get what u ordered and did it come on time?

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“Incredibly comfortable sandals by Caprice”

Written on: 18/04/2015 by Buckleyja1954 (1 review written)

I have just taken prompt delivery of a pair of Caprice sandals. They are a joy. I could tell as soon as I put them on that they were going to fit perfectly and be incredibly comfortable. And they're elegant too. I'm delighted and will certainly recommend Caprice and Zalando to my friends. I am a mature shopper and was finding it difficult to find pretty shoes that were also comfortable. Caprice make half sizes which is wonderful. So many manufacturers have stopped doing that. Thank you… Read Full Review

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“Shocking customer service”

Written on: 01/04/2015 by Carrielstokes (1 review written)

Returned a parcel on 31/10 still 5 months later they have not refunded despite me have proof of drop off. I'm out of pocket and pulling my hair out trying to get a response never had such a bad experience!!!… Read Full Review

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“Quick delivery, perfect condition.”

Written on: 27/12/2014 by Jaydanv457 (1 review written)

Having ordered some trainers on Sunday 21st December from Zalando, due to being the cheapest price around, I was concerned as I hadn't received an e-mail confirming the order (even checked Spam). I then searched for reviews and became more concerned. However, I pleased to say my trainers arrived this morning (27th) and all is ok. I would have given 5 stars had there been some forms of e-mail communication… Read Full Review

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“New review”

Written on: 22/12/2014

I ordered some boots and then checked reviews. The reviews were awful and I was really worried and kicking myself that I didn't check them before ordering. So glad I didn't because they have been brilliant. My boots came 4 days later, I wanted to return them and get a bigger size and colour. No problem new boots came few days later, called customer services, others returned without problems. Boots are great, packaging great, value great as £30 cheaper than shops!! Well done, I will definitely… Read Full Review

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“DO NOT SHOP HERE”

Written on: 05/12/2014 by Sawyer91 (1 review written)

Ordered a dress Nov 7 with my boyfriends paypal. Later that evening I got an email telling me the order was cancelled because the dress was actually out of stock. He was still charged £21. On Nov 8 I got another email telling me the dress was back in stock so I reordered. That evening with my paypal account I got yet another email telling me the order was cancelled because the dress was in fact not in stock. I was charged £21 again. Sent an e-mail inquiring about the charges and received a… Read Full Review

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“STAY AWAY ”

Written on: 21/11/2014 by TaliaHull (1 review written)

This company for delivery was fast and great. HOWEVER when it came to return the item it took longer than 10 working days to reach the warehouse before they refunded the first parcel. Even though both items were refunded the same day, apparently the other one has not arrived at the warehouse and they cannot refund me until they receive it. the service was poor, each person on the phone was rude, stuck up, and very indirect about where my return was or when i could receive my money. One was… Read Full Review

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“Being awkward over faulty shoes”

Written on: 31/10/2014 by Porter387 (1 review written)

I bought a pair of Skechers walking sandals for £40 and after the first wear it was clear that they were not the quality I expect from Skechers. Every edge frayed and there were loose threads sticking out in all directions. I notified Zalando who aked me provide approx 5 photos showing the damage. I provided 8 photos, taken from all directions. They e-mailed back asking for photos of the soles, which I duly sent. Now they're saying the photos aren't clear enough and don't show any faults… Read Full Review

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“Big choice and low price”

Written on: 22/10/2014 by Maria_88 (2 reviews written)

It's not the first time I order from Zalando and I have never had problems. The site is user friendly and you have a lot of items, colors and models to choose! It's a paradise for a shopping addicted like me :) The orders came within one week, that's a reasonable time I think (sometimes in a local shop you have to wait more!) Maybe the packaging could be improved... I will definitely shop again on Zalando!… Read Full Review

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“Excellent product and service!! Thanks”

Written on: 15/10/2014 by 144Randall (1 review written)

Tried Zalando but was worried about negative reviews! Have to say my worries were proved wrong. Product was amazing and equally service from Zalando excellent! Will be recommending and shopping again! Thank you!… Read Full Review

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“They'll take your money and not send the goods!”

Written on: 14/10/2014 by 468Morales (1 review written)

Ordered trainers costing £55. Paypal charged but trainers never received. Shocking customer service, money not refunded, no replies to emails. Avoid, avoid, avoid!… Read Full Review

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Jasoncooke93's Comment

Written on: 29/11/2014

Best to always use Paypal for any ecommerce purchase. You are covered by a solid money back guarantee. Just open a Resolution case to get the refund process started.

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“Abysmal service!”

Written on: 25/09/2014

I was sent shoes I did not order and they would not send the correct ones unless I re-ordered. Appalling service. The renowned German efficiency and reliability are not known to Zalando. My advice? don't touch them… Read Full Review

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“No refund”

Written on: 25/07/2014 by McCrackenba81 (1 review written)

Received the wrong items. Returned them via the pre-paid labels. Turns out that the tracking numbers they provide don't work (Hermes told me this themselves), on top of this, I checked the return address... it doesn't exist!! Now I can't even claim money back through PayPal as I have no tracking to prove that they were delivered. £300 gone, just like that. Avoid at all costs… Read Full Review

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“nice shop for buying clothes”

Written on: 19/07/2014 by Marcos263 (1 review written)

I've ordered from zalando.co.uk 3 times so far, and I have had no issues with any order placed so not quite sure about the negative reviews. All orders came within 5 days which can't be faulted as I assume this is a company shipping from Germany. All orders have been packaged well too. So can't really fault the service. Will more than likely use zalando.co.uk again… Read Full Review

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“Never ever again”

Written on: 14/07/2014 by KHC168 (1 review written)

We've got your money and we don't really care if and when you get your goods. Take my advice, take your money elsewhere… Read Full Review

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“Zalando Duck Down Mans Jacket”

Written on: 06/06/2014 by 417Hodges (1 review written)

I ordered a Duck down Jacket (Daniel Hechter) from Zalando last week. I was somewhat confused as to the various sizes 44R etc. I telephoned the company, giving my size etc, they advised on the size I should order. They were extremely helpful with a polite response to my enquirery. The parcel arrived four days later, with the week end included. Service could not be better. Goods arrived exactly on time. Garment warm, light weight and fits well. Would recommend to anyong without exception… Read Full Review

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