Zalando Reviews - www.zalando.co.uk

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Latest Reviews

“Had better service. ”

Written on: 21/04/2016 by Lynzm11111 (1 review written)

Ordered on Friday, order came yesterday but it wasn't the right size. I was told here is 15% discount, order again and send back the wrong item which I have done as I am desperate for this item. If it was any other item I wouldn't have bothered. What would have been better would have been if they would have said - we'll refund you back 15%, we'll process your new order and send you the new order on next day delivery for you for free as its our mistake, you return the ones you have we'll… Read Full Review

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“Easy returns”

Written on: 10/02/2016 by Devinl1957 (1 review written)

Bought 2 pairs of high heels. One did not fit right, so I had to ship back. Returns procedure was free, very easy and smooth! I'm curious to know about your returns experience.It's my private research, not backed up by the company, I'd appreciate greatly if you help out. Thanks!… Read Full Review

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“delivery”

Written on: 04/02/2016 by juWarren367 (1 review written)

terrible service i order my items Sunday and they sent me an email today which is Thursday saying there is a problem with delivery and i needed them by Friday because it is a birthday present so do not order from here its a shambles!!!!!!!!!… Read Full Review

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“problems with returns”

Written on: 24/01/2016

I used to buy a lot on zalando UK, however it happened few times that I had to return stuff...and then the nightmare begins - tracking history disappears from HERMES, ZALANDO customer service keeps saying 'we havent process your return yet'. You wait for your refund min 2 weeks, usually longer. Its really annoying, I stopped using them… Read Full Review

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“Undelivered Xmas present....”

Written on: 20/01/2016 by ZalandoLoungeIsCrap (1 review written)

Item was not delivered when they stated it would. When I called to query it they said it has not progressed since I paid for it and that they had no idea why it was delayed or when I would receive it. Shocking company. Don't buy from them!… Read Full Review

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“Superb! Fast + Effecient Service!!!”

Written on: 30/12/2015 by katygirl9 (1 review written)

Fab service. Had read negative reviews about delivery speed and product quality. All I can say is what a load of rubbish. Item came in 2 days only used stand delivery didn't pay extra for express . Was delivered by a signed courier delivery not just dumped outside my door. Item brand new in box and in perfect condition, certainly nothing 'cheap' about them. 100% satisfaction and would definitely buy from again… Read Full Review

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“Cheap Means Worse”

Written on: 24/12/2015 by DrEvans2015 (1 review written)

Failed to deliver and xmas present with 5 days to go and express delivery pad for. Then refused to resend when failed to deliver. Will blame courier. I Will never use again and would recommend to others to steer clear. … Read Full Review

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“THE WORST EVER”

Written on: 08/12/2015 by 72Hackett (1 review written)

Absolutely disgusting customer service. I was told lie after lie regarding a parcel which they never attempted to deliver. I've had lies told to me both on the phone and by email. I've spoken with Mario Quezado who's apparrantley a manager but is in fact the biggest lier of them all. I've got calls I recorded proving he lied and then other calls were he's denying it all. I could play these to the complaints department but they just ignore you. DO NOT TOUCH THIS SHAMBLES OF A COMPANY THEY ARE… Read Full Review

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“Brilliant service”

Written on: 20/11/2015 by grampstoo (5 reviews written)

Ordered TNF trainers. Unbeatable price. Received from Germany in 3 days. Perfect. UK companies could take a leaf out of their books… Read Full Review

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“returned item but no refund”

Written on: 13/08/2015 by Reganel234 (1 review written)

Seriously think about using this company. returned item and still no refund, I had to wait in 3 days for them to uplift as did not turn up for the original 2 uplifts...then to cap it all have not refunded me back… Read Full Review

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“EXCELLENT ”

Written on: 12/08/2015 by NathenRoy438 (1 review written)

Ordered trainers Friday and received both pairs today, two very happy daughters so one very happy mom as saved me a fortune thank you. Take a chance with this site you won't be disappointed as sure wasn't. A lot of bad reviews and I was very concerned paid with pay pal to make sure I was protected but didn't need to have worried and 100% customer satisfaction… Read Full Review

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“Load of rubbish ”

Written on: 19/07/2015 by McKennarg146 (1 review written)

Don't trust this site Load of rubbish still waiting for my parcel to be picked up… Read Full Review

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“shocking didnt expect this.”

Written on: 19/07/2015 by Ramos436 (1 review written)

i had bought three of the same shoes for 105 pounds off white timberlands, fell in love with them instantly but thanks to zalando i instantly hated them to, the first pair came with scratch marks all over the boot and it had a black stain right in the middle of it and it being sued it wasnt going to come off, so i rang them and they said to return blah blah so i did and i purchased another pair and guess what? they sent the same shoe back, what a joke, i rang them again and this time furious… Read Full Review

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“Never buy from here disgusting ”

Written on: 04/06/2015 by Rubbina (1 review written)

Never buy from this site 100 day policy does not exist disgusting customer service misleading overall horrible experience… Read Full Review

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Ali-203's Response to Rubbina's Review

Written on: 06/06/2015

Did you get what u ordered and did it come on time?

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“Incredibly comfortable sandals by Caprice”

Written on: 18/04/2015 by Buckleyja1954 (1 review written)

I have just taken prompt delivery of a pair of Caprice sandals. They are a joy. I could tell as soon as I put them on that they were going to fit perfectly and be incredibly comfortable. And they're elegant too. I'm delighted and will certainly recommend Caprice and Zalando to my friends. I am a mature shopper and was finding it difficult to find pretty shoes that were also comfortable. Caprice make half sizes which is wonderful. So many manufacturers have stopped doing that. Thank you… Read Full Review

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“Shocking customer service”

Written on: 01/04/2015 by Carrielstokes (1 review written)

Returned a parcel on 31/10 still 5 months later they have not refunded despite me have proof of drop off. I'm out of pocket and pulling my hair out trying to get a response never had such a bad experience!!!… Read Full Review

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“Quick delivery, perfect condition.”

Written on: 27/12/2014 by Jaydanv457 (1 review written)

Having ordered some trainers on Sunday 21st December from Zalando, due to being the cheapest price around, I was concerned as I hadn't received an e-mail confirming the order (even checked Spam). I then searched for reviews and became more concerned. However, I pleased to say my trainers arrived this morning (27th) and all is ok. I would have given 5 stars had there been some forms of e-mail communication… Read Full Review

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“New review”

Written on: 22/12/2014

I ordered some boots and then checked reviews. The reviews were awful and I was really worried and kicking myself that I didn't check them before ordering. So glad I didn't because they have been brilliant. My boots came 4 days later, I wanted to return them and get a bigger size and colour. No problem new boots came few days later, called customer services, others returned without problems. Boots are great, packaging great, value great as £30 cheaper than shops!! Well done, I will definitely… Read Full Review

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“DO NOT SHOP HERE”

Written on: 05/12/2014 by Sawyer91 (1 review written)

Ordered a dress Nov 7 with my boyfriends paypal. Later that evening I got an email telling me the order was cancelled because the dress was actually out of stock. He was still charged £21. On Nov 8 I got another email telling me the dress was back in stock so I reordered. That evening with my paypal account I got yet another email telling me the order was cancelled because the dress was in fact not in stock. I was charged £21 again. Sent an e-mail inquiring about the charges and received a… Read Full Review

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“STAY AWAY ”

Written on: 21/11/2014 by TaliaHull (1 review written)

This company for delivery was fast and great. HOWEVER when it came to return the item it took longer than 10 working days to reach the warehouse before they refunded the first parcel. Even though both items were refunded the same day, apparently the other one has not arrived at the warehouse and they cannot refund me until they receive it. the service was poor, each person on the phone was rude, stuck up, and very indirect about where my return was or when i could receive my money. One was… Read Full Review

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