Zalando Reviews - www.zalando.co.uk

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Latest Reviews

“No notification of delays, are they still in business?”

Written on: 02/12/2016 by 365Murdock (1 review written)

Ordered Nike top was quoted 2 -4 days delivery. I immediately received an email with a Hermes tracking no. but after 4 days they still had not dispatched the item but had drawn the funds from my CC! Tried calling them but automated answer machine stated that they were too busy to take any calls!!! This sends alarm bells ringing to me. I have reported them to my CC company and raised a dispute and have emailed Zalandro cancelling the order. I'll keep you posted… Read Full Review

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“Wow, so many crazy reviews I had to write one”

Written on: 15/10/2016 by 235Cunningham (1 review written)

I was just browsing about and saw the amount of bad reviews here and I have to say my experience is totally different, so different that it's shocking. I see a lot of the bad reviews are about delivery and returns. Well, that's to do with hermes not zalando and I haven't found the same thing. I've had a few home deliveries with no issues but I mainly have the item delivered to nearby shops as I know there's no way a delivery company can say oh you weren't in when it's a shop. So I pick my stuff… Read Full Review

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“My worst ever online purchasing experience”

Written on: 14/10/2016 by ErnestoSanders1949 (1 review written)

I ordered a pair of boots from Zalando. Every day at 8pm I receive an email saying the parcel could not be delivered, each time, my husband and I have both been home. I contacted Zalando and gave them my mobile number, plus more details about our flat, but the situation has continued and continued. I finally asked Zalando for a refund for the undelivered goods, they ignored this request and said 'Thank you for your patience' and told me another ayyempt would be made. This time I stayed at home… Read Full Review

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“Terrible service and NOT secure”

Written on: 05/09/2016 by asands (1 review written)

Someone made an order using my email address with this company and the customer service department is both impossible to get in touch with not to mention disregarding of my concerns on a possible identity theft and possible compromising of my credit card information. This is NOT a secure or responsible site and service... if you care about the privacy of your information and security of your financial accounts… Read Full Review

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“on line shop has become impossible to use”

Written on: 27/08/2016 by JoselynHealy29 (1 review written)

the on line shop has suddenly become impossible to use which is a shame because it is a good store… Read Full Review

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“AWFUL”

Written on: 24/06/2016

Great Products - Extremely AWFUL Customer Service and Delivery/Collection.!… Read Full Review

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“Awful and Worst Delivery/Collection ”

Written on: 23/06/2016 by Maddox483 (1 review written)

Zalando website is great and products fantastic. HOWEVER, the delivery and collection service is very very very bad - Customer service has been vety unhelpful about my situation - Which makes the whole experince of buying designer products awful....!!! … Read Full Review

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“terrible company - AVOID!!”

Written on: 17/06/2016

Zalando is a really bad company. They use a terrible delivery company and have appalling customer service. I have ordered from them several times because I liked the stuff they sell but the service from them is so bad I decided not to order from them again and warn other people about the truly terrible service they offer their customers!… Read Full Review

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“Had better service. ”

Written on: 21/04/2016 by Lynzm11111 (1 review written)

Ordered on Friday, order came yesterday but it wasn't the right size. I was told here is 15% discount, order again and send back the wrong item which I have done as I am desperate for this item. If it was any other item I wouldn't have bothered. What would have been better would have been if they would have said - we'll refund you back 15%, we'll process your new order and send you the new order on next day delivery for you for free as its our mistake, you return the ones you have we'll… Read Full Review

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“Easy returns”

Written on: 10/02/2016 by Devinl1957 (1 review written)

Bought 2 pairs of high heels. One did not fit right, so I had to ship back. Returns procedure was free, very easy and smooth! I'm curious to know about your returns experience.It's my private research, not backed up by the company, I'd appreciate greatly if you help out. Thanks!… Read Full Review

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“delivery”

Written on: 04/02/2016 by juWarren367 (1 review written)

terrible service i order my items Sunday and they sent me an email today which is Thursday saying there is a problem with delivery and i needed them by Friday because it is a birthday present so do not order from here its a shambles!!!!!!!!!… Read Full Review

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“problems with returns”

Written on: 24/01/2016

I used to buy a lot on zalando UK, however it happened few times that I had to return stuff...and then the nightmare begins - tracking history disappears from HERMES, ZALANDO customer service keeps saying 'we havent process your return yet'. You wait for your refund min 2 weeks, usually longer. Its really annoying, I stopped using them… Read Full Review

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“Undelivered Xmas present....”

Written on: 20/01/2016 by ZalandoLoungeIsCrap (1 review written)

Item was not delivered when they stated it would. When I called to query it they said it has not progressed since I paid for it and that they had no idea why it was delayed or when I would receive it. Shocking company. Don't buy from them!… Read Full Review

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“Superb! Fast + Effecient Service!!!”

Written on: 30/12/2015 by katygirl9 (1 review written)

Fab service. Had read negative reviews about delivery speed and product quality. All I can say is what a load of rubbish. Item came in 2 days only used stand delivery didn't pay extra for express . Was delivered by a signed courier delivery not just dumped outside my door. Item brand new in box and in perfect condition, certainly nothing 'cheap' about them. 100% satisfaction and would definitely buy from again… Read Full Review

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“Cheap Means Worse”

Written on: 24/12/2015 by DrEvans2015 (1 review written)

Failed to deliver and xmas present with 5 days to go and express delivery pad for. Then refused to resend when failed to deliver. Will blame courier. I Will never use again and would recommend to others to steer clear. … Read Full Review

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“THE WORST EVER”

Written on: 08/12/2015 by 72Hackett (1 review written)

Absolutely disgusting customer service. I was told lie after lie regarding a parcel which they never attempted to deliver. I've had lies told to me both on the phone and by email. I've spoken with Mario Quezado who's apparrantley a manager but is in fact the biggest lier of them all. I've got calls I recorded proving he lied and then other calls were he's denying it all. I could play these to the complaints department but they just ignore you. DO NOT TOUCH THIS SHAMBLES OF A COMPANY THEY ARE… Read Full Review

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“Brilliant service”

Written on: 20/11/2015 by grampstoo (5 reviews written)

Ordered TNF trainers. Unbeatable price. Received from Germany in 3 days. Perfect. UK companies could take a leaf out of their books… Read Full Review

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“returned item but no refund”

Written on: 13/08/2015 by Reganel234 (1 review written)

Seriously think about using this company. returned item and still no refund, I had to wait in 3 days for them to uplift as did not turn up for the original 2 uplifts...then to cap it all have not refunded me back… Read Full Review

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“EXCELLENT ”

Written on: 12/08/2015 by NathenRoy438 (1 review written)

Ordered trainers Friday and received both pairs today, two very happy daughters so one very happy mom as saved me a fortune thank you. Take a chance with this site you won't be disappointed as sure wasn't. A lot of bad reviews and I was very concerned paid with pay pal to make sure I was protected but didn't need to have worried and 100% customer satisfaction… Read Full Review

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“Load of rubbish ”

Written on: 19/07/2015 by McKennarg146 (1 review written)

Don't trust this site Load of rubbish still waiting for my parcel to be picked up… Read Full Review

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