Zalando Reviews - www.zalando.co.uk

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Latest Reviews

“No refund”

Written on: 25/07/2014 by McCrackenba81 (1 review written)

Received the wrong items. Returned them via the pre-paid labels. Turns out that the tracking numbers they provide don't work (Hermes told me this themselves), on top of this, I checked the return address... it doesn't exist!! Now I can't even claim money back through PayPal as I have no tracking to prove that they were delivered. £300 gone, just like that. Avoid at all costs… Read Full Review

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“nice shop for buying clothes”

Written on: 19/07/2014 by Marcos263 (1 review written)

I've ordered from zalando.co.uk 3 times so far, and I have had no issues with any order placed so not quite sure about the negative reviews. All orders came within 5 days which can't be faulted as I assume this is a company shipping from Germany. All orders have been packaged well too. So can't really fault the service. Will more than likely use zalando.co.uk again… Read Full Review

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“Never ever again”

Written on: 14/07/2014 by KHC168 (1 review written)

We've got your money and we don't really care if and when you get your goods. Take my advice, take your money elsewhere… Read Full Review

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“Zalando Duck Down Mans Jacket”

Written on: 06/06/2014 by 417Hodges (1 review written)

I ordered a Duck down Jacket (Daniel Hechter) from Zalando last week. I was somewhat confused as to the various sizes 44R etc. I telephoned the company, giving my size etc, they advised on the size I should order. They were extremely helpful with a polite response to my enquirery. The parcel arrived four days later, with the week end included. Service could not be better. Goods arrived exactly on time. Garment warm, light weight and fits well. Would recommend to anyong without exception… Read Full Review

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“Excellent shoes and excellent service from Zalando”

Written on: 22/05/2014 by Cameronhs194 (1 review written)

Have now bought three pairs of these Keen Portsmouth shoes from Zalando and their friendly, helpful staff and excellent service added to the enjoyment of these comfortable shoes which were originally recommended to me by an American judge who I met on an organised day walk in the Lake District. He told me they were the most comfortable pair of shoes he had ever worn and that has also been my experience with my purchases. Thank you again Zalando for supplying these so quickly… Read Full Review

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“Would never use again.”

Written on: 18/05/2014

After less then 4 months the jeans I bought developed numerous holes; around the pockets and each belt hoop (jeans are loose on me not tight). Zalando refused to help me as I had the first hole repaired, they deemed the warranty to have expired despite the fact I could not have possibly known they were going to literally fall to pieces afterwards and it was quite obviously a faulty pair of jeans. Despite numerous emails and photographic evidence being sent to them they would not help me or even… Read Full Review

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“Zip Faulty”

Written on: 11/05/2014 by Ashleighp464 (1 review written)

I purchased this Duvet coat late March, and I did not try it on till nearly a month later only to find the Zip simply did not work. There was simply no way I could wear this coat. I was leaving to go on holiday but Zalando Services quickly acknowledged my correspondence and on my return I found them to be helpful and positive. Sadly I am returning the coat, but they have agreed to a full reimbursement. I am delighted with their response and will shop again… Read Full Review

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“Satisfaction.”

Written on: 01/05/2014

I have used Zalando and got great service every time. Good quality goods delivered on time every time. Excellent… Read Full Review

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“GOOD CUSTOMER SERVICE”

Written on: 25/04/2014 by Dudleyrp219 (1 review written)

I would recommend Zalando, good choices, good value and no postage to pay… Read Full Review

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“Customer Service Shocking!! STAY AWAY”

Written on: 22/04/2014 by Barrymcgregor (1 review written)

Bought £85 trainers from these jokers and after four months a fault developed in heel.They were used to jog twice a week!! The plastic was cutting through shoe on the heel and cutting my foot.Contacted Zalando andwas told to email photos which i did.Was then promptly told NO EXCHANGE or anything because it was WEAR AND TEAR and not a fault!! Lol!!… Read Full Review

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Zalando's Response to Barrymcgregor's Review

Written on: 25/04/2014

We extend our sincere apologies that you were not satisfied with the evaluation of your damaged goods.

After carefully investigating your case, and after much deliberation, we could not conclude that the damage to the trainers was the result of a manufacturing defect.

Rather our team evaluated that it was due to wear and tear, which is generally incurred from normal use of the product.

With that said, we did offer you compensation as a gesture of goodwill, which you declined. Unfortunately, we could not offer you any further assistance with regards to this case.

However, the good will gesture still stands, and we will be more than happy to process the offer on your request.

Should you wish to proceed, please respond to our customer service team via our recent email correspondence.

Your Zalando Team.

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Fred1102's reply to Zalando's Comment

Written on: 05/05/2014

Now that's what I call a comment! Some customers are really nagging it. And honestly, if you go jogging twice a week and the 'fault' only shows up after 4 months, that's kinda obvious wear and tear. No respect for your stupid comment Barrymcgregor!

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“Horrible experience - ordered 3 times, never got anything”

Written on: 15/04/2014 by JosiahO'Rourke (1 review written)

I can't describe how shocked I am about the complete incompetence and bureaucracy of Zalanda France and their "account blocker" Certissimo. I ordered a dress (3 times!). The first time it came, but the dress they sent me was a small and didn't mathc the siez I ordered, or the size that was on the shipping papers. Very easy return process, but then I tried to reo-rder, and Certissom did a "random" check where I had to send them personal inforation - my bank account info and identity card. It… Read Full Review

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Zalando's Comment

Written on: 25/04/2014

Although we appreciate communication regarding your situation and we are sorry to hear about your experience with Zalando France, we are unable to comment on their behalf on this occasion.

If you wish to discuss the issue further, please contact our French Customer Service Team and they will be more than happy to assist you with any inquiry you may have.

Thank you for your understanding.

Your Zalando Team.

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“Fun-fab-fair”

Written on: 14/04/2014

I am a silver surfer and over the past months have ordered numerous items (especially shoes) from this great site. They have excellent merchandise and highly competitive pricing - their site is so easy to "surf" and they are extremely helpful in their response to any query. They appear to have an excellent team focused on "customer satisfaction" They are also generous in inclusion with deliveries of vouchers and indeed remind you when ordering to use any vouchers forwarded. I have already… Read Full Review

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“Packing Time SLOW!”

Written on: 07/04/2014 by dat95 (1 review written)

Don’t believe what Zalando writes on delivery time! They are a bunch of lairs and don’t know a thing about fast delivery times. This is the 2nd time I order something from Zalando. Probably the last time. Last time I had to wait over 1 week despite that I live right next to Germany! This was due to slow packing time at Zalando. I contacted Customer service and they say people get thier package 2-3 days after ordering. Well I can tell you this is a lie. On thier homepage you cant input… Read Full Review

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Zalando's Response to dat95's Review

Written on: 25/04/2014

Although we appreciate communication regarding your situation and we are sorry to hear about your experience with Zalando Germany, we are unable to comment on their behalf on this occasion.

If you wish to discuss the issue further, please contact our German Customer Service Team and they will be more than happy to assist you with any inquiry you may have.

Thank you for your understanding.

Your Zalando Team.

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“Excellent service.”

Written on: 04/03/2014 by Daviswe117 (1 review written)

Prompt delivery, good price and prompt and helpful response to query. Reimbursement within minutes… Read Full Review

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“am really happy to do shopping with Zalando”

Written on: 09/02/2014 by khitalouiz46 (1 review written)

I don't have any comment everything goes well. What I realized I can't fund my size as am always. am sorry about that . I already inform some of my friends. an show them how I did do shopping with Zalando. All the facilitise. I really like the qualiy.the prices. time to get your delivery is exactly not for long. the ways to contact with Zalando by Email, free call,free delivery,free retur,everything . but I have nothing that I don't like… Read Full Review

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“Great”

Written on: 05/02/2014

I have purchased quite a few boots now from Zalando and I have nothing but praise for their service. Very quick delivery and easy returns service… Read Full Review

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Karencarroll's Comment

Written on: 21/02/2014

Yes, I agree whole heatedly with the last comment.I got myself in a bit of a tizzy 'cos I'd missed a couple of pairs of boots,ordered another pair(you know how it is,girls!!) then Zalando found me the original ones and I returned the 2nd choice!!!!No bother.Great service all round.Boots fit well,comfortable,even for walking a number of miles in and standing all day.Will shop here again.Karen

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“Very good service”

Written on: 20/01/2014 by runningman123 (1 review written)

Looked on the review sites and Zalando has a lot of criticism. I had found a good deal on a pair of running shoes and they were not available elsewhere so I decided to take a punt. Placed order Wednesday evening, online tracking via Hermes worked a treat, shoes arrived Monday morning. What more can you ask for, will use again. … Read Full Review

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“GREAT SHOE SITE”

Written on: 19/01/2014 by angela.brad (1 review written)

I absolutely love this site - the shoes/boots are amazing and so are the fantastic prices - prices to suit all pockets, I have high boots, thigh boots shoe boots and a fab range of Tamaris sandals (I have loads in different colours) yes you have probably guessed - I love shoes etc and love ZALANDO. The service you receive is second to none, free delivery/returns (not that I send much back!!!) and if you have any queries, complaints (again, I have not had cause to complain) I am sure you will… Read Full Review

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“Unreliable delivery service”

Written on: 23/12/2013

Due to a glitch on the website couldn't enter the exact flat number. Emailed straight away to inform and update my address. Finally received an automatic email from Zalando confirming the dispatch. Hermes turned up, didn't find the flat, didn't call my mobile and returned to the HUB. When checking the tracking, I can read: "Address provided could not be found" Fair enough, I contacted Zalando by phone as my first email remained unanswered, Customer service very nice but not well versed in… Read Full Review

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“Great service ”

Written on: 18/12/2013 by Efcstu (1 review written)

Went looking around countless shops looking for this coat, ordered it on line saved £30 and it was on my doorstep five days later, great product, great service, great company, thanks… Read Full Review

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