Slow delivery, poor fit

The Bootmakers - www.thebootmakers.com
★★★★☆
4.4
86.0% of users recommend this
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Skyem366's review of The Bootmakers - www.thebootmakers.com

“Slow delivery, poor fit”

★★☆☆☆

written by Skyem366 on 28/03/2017

I ordered a pair of Chelsea Leather knee high boots on 8th November and they finally arrived at the end of January. Unfortunately, they were far too big on the calf, as they had allowed 3 cm in addition to the measurements I gave them - I could actually get my whole hand down them. This defeated the object of ordering custom fit boots, as I could have got these off the shelf for half the price. Also I had ordered a size 3, but the boots were actually a 3.5 (EU size 36) and so a bit too big, and were very roomy in the foot. The quality of the boots themselves was actually very good, but they looked ridiculous on me.

The problems didn't stop there; when I asked what could be done and sent photos to prove the size issue, I was informed they had already started preparing another set of boots for me and was not given the option of a refund. They asked me to confirm the sizes again, so I asked them to make it in a size 35. I had to chase several times and after another month was finally told they had not started making them yet and worse still they were unable to make it in a size 35, and they agreed to refund me. I had to organise the return myself via a courier which cost me over £17.

By the time I got the money back it was mid-March and I had spent the entire winter without the boots I needed. By comparison I then found a pair of boots with another company who shipped them to me within 2 days, for £80 less and similar style and quality.

  • £225 plus £9 delivery

    Goods purchased & cost

  • A few weeks late

    Delivery

  • Customer Service

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  • Value For Money

Austcait's Comment

Written on: 03/09/2017

Thank you for your honest review about the Bootmakers; I am actually going through something very similar at the moment and am very dubious of this operation. I wish I had read your review before I ordered from this company.

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