I bought 2 pairs of orthotics online from Shuropody, having already bought a pair before from their store but I had no time to make the trip there. They took a week to arrive, despite a delivery charge of £3.60. I made a mistake over the sizing (foolishly assuming the middle one of 3 sizes would be 'medium') - my bad, I should have been more careful, but their attitude about changing them was awful. 'No exchanges - hygiene grounds'. I never even opened the packet! When I tried again in person at their shop, they were equally intransigent, though it was obvious they were untouched - 'company policy - no exchanges'. Thanks for that Shuropody, don't expect to ever hear from me again. To top it all, I now find I could have bought the identical product for half the money from another online supplier. Companies like this just don't deserve to be in business.