Dealt successfully with this company for about a decade until Aug 2017 - when I returned some faulty goods. Since then NO REFUND - countless emails telling me that 'their payment processor said I had my card refunded' but nothing ever appeared. Since Sept 2017 I have waited on each month's credit card statement as asked - still Feb 2018 - nothing. I have now under legal advice since the last month of having all my emails ignored - issued Pips Boutique UK with FORMAL NOTICE. Either they send me a cheque or I am - especially now I see am sadly not alone - I will take legal action. Looks like it may be the only way to get this company to do the right thing. As I dealt with Pips for so long with total satisfaction it is with a heavy heart I say this but needs must... even if you feel your problem was too long ago the Sale of Goods Act (see the money saving expert's website) may prove you; like me; are not out of time. Just keep all emails etc & use all possible means to seek the redress deserved.

After a order over a year ago I still didn't receive a refund of the money, all I get is excuse after excuse! I was even told 6 months ago that the cheque is in the post!! ALL LIES!! They stole my money after I returned the items in the correct way! So I wouldn't recommend ANYONE ordering from them! I'm not a Ex employee I'm just wanted a refund like they promise on their website