terrible customer service

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Ash Footwear - www.ashfootwear.co.uk
★★★★☆
4.3
From 145 reviews
83.0% of users recommend this

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Guest's review of Ash Footwear - www.ashfootwear.co.uk

“terrible customer service”

★☆☆☆☆

written by on 15/04/2017

Brought a pair of shoes from Ash was sent a faulty pair - sent shoes back to company (had to pay own postage which was not reimbursed) and was told they found the shoes didn't have a fault! Ridiculous as shoe's were indeed faulty. Was sent another pair out of a 'gesture of good will' and received the pair in a second hand tatty and dirty box. Very disappointed customer.

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Taradsegal's Comment

Written on: 15/09/2017

did not have that problem. I ordered a pair for my daughter and they were to big and was sent a smaller pair in a few days

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