Unreliable. Poor Service

We ordered 6 weeks ago and still our badges haven't arrived. Polite but poor communication. I asked to be advised on an expected delivery date over a week ago but have heard nothing. We have cancelled our order as I don't want to pay the £35 set up cost if I can't rely on them sending me our badges promptly. We are very disappointed with the bad service given that they carry the royal crest and claim to be the leading name badge manufacturer.