written by Shelldaff on 26/12/2016
Placed an order on 14th Dec as their site falsely advertised that 'all items ordered before 19th December are due to leave in time for Christmas', I messaged the company 3 days before Xmas as I was concerned I hadn't received the items or a dispatch email and one of the items still read 'in production' on their site. I received a reply saying 'expect delivery by Friday/Saturday' - it didn't arrive.
Thoroughly disappointed that this company did not honour their message or their advertisement on their site. Had they have been realistic about delivery dates over Xmas for their customers then I would not have ordered from them in first place. Not good customer service at all. Not even an email to apologise the order wouldn't be dispatched in time so that I could have bought other Xmas presents instead.