O2 Broadband

“O2 Broadband”

Written on: 02/08/2012 by xlr8or

Looking to save few sterling I let myself to be taken off guard and switched to O2. This was a mistake, I should have know better. At a pint of sale I was promised gold but ended with sand...

I'm a heavy corporate user - heavy as in working with visualisation, sorce contro and other boring stuff, I'm pushing and pulling files of 20-100GB at a time. O2 sales suggested The Works package as suitable. My IT requires me for number of reasons to use two static IP addresses which seems not be an issue at the sales time.

Now is the roller-coaster:
Day1
My service has been switched from BT business a day of schedule - surprise, surprise
During reconfiguring my router with the O2 support I learned that I can only have ONE IP address. My corporate IT swallowed a pill a lessen the traffic requirements.
Since that day my connection start retraining itself every 10-15 minutes (try to push or pull a larger file when the retry is not available). I raised a call with 02 support hoping for a quick solution.
Day2 - 02 excuses; switching between faceplate and filter, test socket
Day3 - O2 excuses; the same , line reduced to 5m ang 9k with some test
Day4 - O2 excuses; After researching (using Vodafone PayG USB dongle) on O2 support website I found that the problem could be related to the O2's network changes
Day5 - O2 excuses; O2 switched me to a dynamic IP - all seem to be working fine except: I'm unable to connect to my corporate network since I do not use a static IP address any more. All my corporate mail I'm trying to send is bounced back as SPAM!
Day6 - O2 excuses; the same as Day5, line restored to it's destine speed. My company warned me that my employment is ta risk since my clients complaint to my company that my job is not being done or completed in time.
Day7 - Today - disgrace. I'm short in words. O2 can not pass me to knowledgeable people as they are not allowed to!

Sales did their best to convince me to do the move. Once they've got to my pocket you can read the rest; they do not give a slightest.

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