DO NOT USE THIS COMPANY! AVOID AT ALL COSTS! I used their website to obtain a quote for my van, it's currently insured (not through these charlatans) and I received some quotes, the quotes were fine but since then I've been bombarded with spam phone calls and emails. Each time I've told them not to contact me, each time I've told them to remove my details. This company is in breach of GDPR regulations - this company is exactly why we have GDPR regulations. Do not give them any details, they will spam you and sell your details to others.

If I could give no stars I would.. absolute disgrace of a company and my only advice is to avoid them! USELESS

Fantastic, saved me £100 on my renewal. Agent was super friendly and helped me check all my details were correct and I was correctly insured. Love the personal touch. Fab xx

I took out a policy with a fitted tracker and they cancelled my policy with 27minutes notice at 23:33. I drove to work the next day without insurance unaware. The tracker was fitted but I was accused of not using it even tho the tracker was working. Stay the **** away pay a little more and go with another company because this company should not be allowed to be in business. It ain't worth the hassle So many bad reviews wish I'd done more research. ????????????

Stay away took money from my Debit card without my permission.

Whilst applying through the application for new van insurance and getting to the end the site (vancompare.com found me a quote of 560 for the year which i could purchase so i did. I was then told byt the automated system that i had to call a number to speak to an advisor which is did. Leading me though the form once again and having to tweak it he came up with a quote of £1,700 baring in mind 1 have full no claims bonus in hand. I decided to cancel the policy to which he told me is fine but will charge £25.00 admin to which i refused but could do nothing about since they had £560 of mine. He then said it is in the t & c but when i rechecked it definitely was not and even sent him a copy via email. Whilst i was talking with the advisor he sent me a copy of the policy and expected me to read it to see that the admin fee of £25 is there. (NOT HAPPY AT ALL). I WAS ON THE PHONE FOR 1HR AND 10 MINUITES REGARDS THEIR T & C AND NOWHERE DOES IT TELL US ANYTHING REGARDS THE ADMIN FEE UNTIL YOU PAY THE INITIAL SUGGESTED QUOTE WHICH I WAS HAPPY TO ACCEPT PRIOR TO CALLING THAT NUMBER TO WHICH I HAD NO CHOICE. i THEN ASKED THE ADVISOR TOWARDS THE END OF OUR CONVERSATION TO SEND ME A COPY OF THE RECORDING FOR LEGAL PURPOSES BUT (RUDI) REFUSED. The t&c that is revealed to us (customer) does not contain anything regards the admin fee...

My policy was cancelled as I went over my declared mileage because of volunteer work I was doing during covid. As well as charging a penalty for “cancelling” I was forced to take out a new policy at TWICE the price of the old one as no other insurance company would quote due to the cancelled policy? I have been with this company for over 10yrs never had a claim never missed a payment £500 from me basically. Would not recommend them to anyone!!

Awful company. Sold my van 3 weeks into a 12 month policy and expected a cancellation fee but  I paid £237 for my 12 month policy and received just £93 back after just 3 weeks with them.

I don’t normally leave reviews online but under these circumstances I feel obliged to warn others of the incompetence of Van Compare, their underhand costs incurred and their non-existent customer service. It is impossible to talk to anyone unless they are selling something, they initially contacted me within minutes of doing an insurance quote online (which was initially very competitive), so I paid £190.76. When I realised there was an error on the policy I tried phoning to amend the error, I soon realised it is virtually impossible to talk to someone, when I did get through the cost of updating the error was going to cost an additional £56.66. I was personally rather frustrated with them after being past from pillar to post and spoken to very rudely by one particular staff member, so cancelled the policy that had run for 17 hour, costing me £108 in cancellation fees of different types leaving me with an £82.76 refund. I class todays experience as a total wast of my time and money. I dread to think what it would be like to have the misfortune to have to claim with this company.

Staff useless and obviously told to put you on hold and get cut off after a period of time when you call to cancel. Took me 4 calls and 40 minutes to cancel, not the 1st time I have had issues with them, Micky Mouse outfit, PLEASE AVOID THESE CLOWNS AND CALL A DECENT BROKER!!!

My experience Sales team are charming ... good luck trying to deal with any issues with customer service... expect long calls while you ask them to repeat questions constantly as English is limited. They do not return calls as stated Leave you on hold.. my experience was TEN long minutes £90 cancellation fee MY ADVICE AVOID THIS PROVDER ....you have been warned.

It was an absolute pleasure getting a quote online with these guys, their website seems miles ahead of any I've used! Very competitive pricing too!

Quote on line was good. Phoned me up 5 mins later - I had made a mistake on the form. Quote went up 50% but they wanted £25 to get out of a policy I didn't even have yet. After talking to Customer service the next day, I ended up paying just to get out of any further contact with them. Waited ages on phone as well. Not a company I ever want to have any dealings with again - will look before I leap next time! Feel I have been swindled!

After using this service, within 10minutes I started receiving unwanted calls from companies trying to sell me insurance because I used this site. Calls to my home and mobile. Within 48 hours I had received over 20. This website is the only website I placed my home number into and now I am receiving calls from Pakistan saying they are my internet provider. Disgrace

Others have mentioned the high (£90) cancellation fees and the "broker's discount" bit, which means you get next to nothing back if you cancel, but I also found them to be the most unhelpful, arrogant insurance broker/company I've had to deal with. Every error on their part was my fault until I could prove otherwise, and then no apology. They accused me of not having cancelled my previous policy, so no NCD, though I had sent them the confirmation letter. They seem to think all their customers are fraudsters out to hoodwink them, and treat them as such. They must have plenty of customers, as they make no effort to keep them! I'd NEVER deal with them again.

If three is a chance you will not keep the van a year then beware - their cancellation fees are very high including things like charging you for a discount you never new about! I got back les than half the original £300 premium after one month! I would never recommend these guys sorry.

harrased by staff from call centre in south africa stressed me out had to make changes on policy.Picked because it was the cheapest silly mistake cancelled after 1 month because of grief original price $340 charges £260 happy days for a month of stress hate to think i would have to make a claim STAY AWAY

Beware that if you need to cancel a Van Compare Direct policy there is a £90 cancellation fee and other potential additional charges. I've just sold my business and expected some rebate back from my van insurance taken out 4 months ago - only to be told the rebate from the insurers is just under £90 and their cancellation fee will use that up! Not at all impressed.