Viovet Reviews - www.viovet.co.uk

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★★☆☆☆
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Latest Reviews

★☆☆☆☆

“Dreadful service”

Written on: 21/09/2017 by Brooks113 (1 review written)

I would give this company minus stars if this was possible. My order has still not been received 9 days after dispatch. Customer service is useless and very patronising. Wish i had read reviews before ordering. 2 weeks later, still no flea treatment for my cats, and now the hassle of getting money back from a company who could not care less… Read Full Review

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★☆☆☆☆

“If only I had read the reviews”

Written on: 17/09/2017 by Roberts498 (1 review written)

I must say it has been some time since I have had the displeasure of dealing with such a uselsss company, I would say only BT could compare. I have been waiting since Wednesday for a delivery of food which I am donating to a dog charity, today alone I have called a dozen times all with the same stroppy staff not reply or putting me on hold for over 15 minutes at a time. At one point today I was told that their delivery company who are fed ex and also probably the worst delivery company in the… Read Full Review

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★☆☆☆☆

“Don't Touch Them With A Barge Pole!”

Written on: 07/09/2017

I would not touch this company with a barge pole. First I purchase one item which they put through to my bank. Then I purchased another item for £13.00 which not only did they not even have, or tell me they didn't have but they then proceeded to take 3 amounts from my bank account instead of the one £13! I then cancelled the other item as that still had not been sent either and they then proceeded to not only not refund that but remove more money from my account! They then sent out the order… Read Full Review

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★☆☆☆☆

“Avoid”

Written on: 11/07/2017 by JasmineFigueroa (1 review written)

No goods received. Promised delivery dates are pure fiction… Read Full Review

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★☆☆☆☆

“Very poor service”

Written on: 26/06/2017 by dag900 (1 review written)

Ordered Yumove for Dogs advertised as 300 plus 20% extra. Received only 300 tablets. On contacting Violet was told we would have to return the 300 as they would not send out the extra 60 tablets. As longstanding customers and as the advert was very misleading I would have expected Violet to send us the extra tablets. But apparently not. Very disappointed will not bu using Violet again or recommending them… Read Full Review

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★☆☆☆☆

“MONEY TAKEN NO GOODS POOR SERVICE”

Written on: 17/06/2017 by Tuckermc219 (1 review written)

We have been ordering for a number of years now and have to say the service has been great.However we have just had our first problem! They say you only find out how good customer service really is if you get a problem. Our order was sent out to us in very poor packaging.it arrived in a plastic bag from the post office completely ruined(i sent the pictures to Viovet as instructed) Was told it would be re-sent first class! We then get an email saying it been sent 2nd class and would arrive in… Read Full Review

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★★★☆☆

“Bad service”

Written on: 09/02/2017 by JairoHorton (1 review written)

After 1 week of placing my order the status still said 'packing in progress' I called customer service who advised they are waiting for one item from the supplier and did not know when this will come in. I asked for a part despatch which they did, however they should have informed me of the delay and should have offered the part despatch. When the order arrived I noticed that one item was wrong. I called customer service and asked them to put the correct item in my remaining delivery. No… Read Full Review

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★☆☆☆☆

“Damaged tins sent in Jiffy bag ”

Written on: 16/01/2017 by Cookrz208 (1 review written)

Ordered liquid dog food for puppy with anorexia. They sent in Jiffy bag, all dented. Immediately rang them and emailed pic of damage. Told they do not refund or replace faulty or damaged tins. I offered to send back and they said I had to pay postage. Then told couriers fault.. How when in Jiffy bag? Not even a fragile sticker in place. After at least 10 emails from 4 different people still no resolve to issue Please do not use this company as they have awful customer service and after… Read Full Review

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★★★★☆

“Medication for Cats”

Written on: 11/01/2017 by Jamari491 (1 review written)

I have used Viovet on a number of occasions now for tried & trusted products that I've previously purchased from sources local to me, including veterinary centres (which I feel can not justify the high costs they charge for basic medication on top of ridiculously high fees after insisting upon examining the animal) As a veteran pet owner I find this quite insulting as I'm aware when my animals need worming, or fleaing for example, as most responsible owners do. Viovet are reasonably priced on… Read Full Review

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★☆☆☆☆

“Faulty dog harmess”

Written on: 03/07/2016 by Myrickji40 (1 review written)

I recently purchased my 14 week old puppy a training harness, i used it for about a week just for lead training but it kept coming undone. It seemed to have a faulty belly clip, which was such a shame as it did help to stop my dog pulling on the lead! I rang customer services, thinking they would just send me another one (as I liked the harness & was hoping another would be fine), & then I would have sent them the faulty one back so I wouldn't have had to be without one.They sent me an email… Read Full Review

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★☆☆☆☆

“lost my returned parcel & denied responsibility”

Written on: 17/05/2016 by lizblunt (1 review written)

Avoid Viovet. Just go elsewhere, there are so many alternatives to this awful company. I sent back some products not fit for purpose & they lost the parcel ! The courier has shown delivery, but Viovet are denying all responsibility. I am left without products & my money. Absolutely apalling, just avoid !… Read Full Review

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★☆☆☆☆

“AVOID VIOVET”

Written on: 27/02/2016 by wgMcCulloch399 (1 review written)

Avoid this company. Despite my clear instructions of payment date, to which they agreed by email and assured me it would not be sooner, they tried sooner. Bounced payment (day before pay day). Incurred bank charges. Viovet would do nothing… Read Full Review

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★☆☆☆☆

“TERRIBLE CUSTOMER SERVICE TO LOYAL CUSTOMER”

Written on: 13/09/2015 by Adrianna247 (1 review written)

My money was taken straight away but item ordered was never received. Rang customer service and explained that I am a loyal customer and hadn't received the tablets for my horse. I explained that he desperately needed some as he had very painful arthritis. I asked them to send out some more pills by next day delivery as my horse needed them. The girl I spoke to wasn't interested in the slightest that my horse was in pain, the tablets I had paid for hadn't arrived and would not help in any way… Read Full Review

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★★★★☆

“Good for prescription drugs”

Written on: 16/01/2015 by EveBOC (4 reviews written)

I have been using Viovet for some years as I have animals with long term health issues. Viovet is so much cheaper than purchasing drugs from my vet. They give regular e mail updates on the order and you can ask for regular reminders to reorder items if you wish. I have had issues with prescriptions that were incorrectly completed by my vet and I found Viovet very helpful in processing my order urgently once I could produce the correct prescription… Read Full Review

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Jenleecrummay's Response to EveBOC's Review

Written on: 25/05/2017

Do you have to send a prescription to them before they send any pet meds?

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Eveboc's reply to Jenleecrummay's Comment

Written on: 28/05/2017

If the meds require a prescription then yes you need to email or upload the vet's script first

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★☆☆☆☆

“Bad customer service”

Written on: 17/11/2013

This was my third order, usually I order dog food etc, but ordered soft toys for my two new puppies(one of which has just lost two top & bottom front teeth so is gummy anyway) within under 10 minutes they had split, had holes in them and stuffing was coming out. I was obviously not impressed, what a waste of money. I rang customer services straight away and they asked for pictures, which I sent. I then received a reply e mail stating that they cannot accept responsibility for how long a toy… Read Full Review

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★★☆☆☆

“Hit and Miss”

Written on: 03/09/2013

Wanted to give this place my business rather than the big anonymous sites as nice piece in the Telegraph about the enterprising vet's son who started it. But they appear to have stock issues which makes Viovet unreliable. If your goods are in stock then they seem to be excellent, but if not they are very unclear about this - so you're left feeling frustrated and not sure what is going on, as goods fail to arrive in the time expected. e.g. today I'm having to go out and buy dog food because of… Read Full Review

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★★★★★

“Excellent service”

Written on: 13/07/2013 by Harry40 (3 reviews written)

Much cheaper than ordering from my vets. Saved so much cash from Viovet orders. Their prices are often the cheapest I've found for products online. When I had my cat who was diagnosed with a long term health problem I found myself ordering from them monthly. Can't say I never experienced any problems in the 2 years I shopped with them but it was very rare and as soon as I contacted them about being sent the wrong item, they dispatched the correct one within the hour so that i could receive it… Read Full Review

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★★★☆☆

“Good service but not accurate stock was given alternative”

Written on: 14/06/2013 by Jax1985 (3 reviews written)

I ordered some flea products before Christmas, and added some xmas gifts for my dog, same ones as she has enjoyed in previous years. They were very good at sorting out the prescription but they called me to tell me the doggy gifts were not in stock (even though they looked in stock when I bought them). They offered me an alternative, which I accepted. When the alternative came the treats were no where near the quality of the ones I had ordered, not really a suitable replacement in my… Read Full Review

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★★★★★

“Brilliant service every time”

Written on: 15/04/2013 by Val740 (4 reviews written)

Viovet is mainly a pet pharmacy but also sells pet food and other items at reasonable prices. I use them a lot as I have three pets with long term health issues so have bought various things from them. Can I advise pet owners how very much cheaper it is to buy from reputable online pet pharmacies rather than your vets, most products are half the price. I cannot fault Viovet in any way, their online ordering service is really easy and items you order are listed in your account so they are easy… Read Full Review

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