Double ordered product, now won't refund

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Seb122's review of The Online Pet Store - www.theonlinepetstore.co.uk

★☆☆☆☆

“Double ordered product, now won't refund”

Written on: 15/07/2013 by Seb122 (1 review written)

The website glitched and double ordered my product. I cancelled one but they still haven't sent the refund, which is for £170. Suspect this is deliberate theft.

  • Goods purchased & cost

  • Customer Service

  • Value For Money

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Gabamandoc's Response to Seb122's Review

Written on: 10/09/2013

At least they answered your emails and phone calls. I can't get them to respond at all and am worried that they are a fraudulent company.

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Chassummer's Response to Seb122's Review

Written on: 06/02/2014

OMG. They are trying to get two payments. Told me that my payment had failed to process and to place the order again. Checked with my bank and it went through first time. Feb. 2014. Company is trading - taking your money and not despatching any goods. Lost £250.

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