Terrible customer service, no effort made to remedy mistakes

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  • Customer Service

  • Quality of website

  • Value For Money

Guest's review of Sea Pets - www.seapets.co.uk

“Terrible customer service, no effort made to remedy...”

Written on: 30/04/2013

Terrible service, no replies to email, incorrect stock levels on website, and no effort to amend. Customer service is a premium rate line and as good as phoning the talking clock.
Still waiting 2 weeks after delivery due and no update as to when it will be coming despite two emails and two phone calls.

Would cancel and reorder elsewhere, but from other reviews who were left out of pocket after cancelling an unfulfilled order I'm not going to risk it.

Just not worth the hassle, will be sticking with other online and local stockists from now on.

  • Aquarium cabinet

    Goods purchased & cost

  • Still waiting

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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