Written on: 28/11/2012 by Frank.williams (1 review written)
I have never been more disgusted with the lack of service. I was promised calls back several times within weeks of waiting. The larger aquariums are never in stock when the website states clearly that they are. I have to email them every time to find out that the tank I ordered is no longer being made. I chose another tank which they suggested and assured me it was in stock. 2 weeks later I called and was hung up on 4 times and emailed about 5 times. Finally I got through without someone cutting my calls and surprise surprise I was told again that it wasn't in stock and they have ordered it from the supplier which would take another week. A simple email to tell me this would have been nice. 1 week later, I rang them to be told that the supplier has stopped making it. I canceled the order and got my money back (which took another week and a half). I have been in touch with watchdog who have shown interest in my case and will be helping me to name and shame seapets!!
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