Scales And Fangs Reviews - www.scalesandfangs.co.uk

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★★★☆☆
3 / 5
From 2 reviews
50% of users recommend this
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  • Customer Service

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  • Value For Money

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Latest Reviews

★★★★★

“Great Service”

Written on: 27/02/2013 by RandomRyan (1 review written)

I ordered 2 products from this Online retailer, and received them 2 days later,what i was happy about as i thought it was quick delivery. They came very well packed in bubble wrap etc, but unfortunately 1 of my resin dishes got broken in transit. So i emailed them and before i knew it they had a replacement in the post and it arrived the next day. Great Service, Would buy from again! Thank you!… Read Full Review

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★☆☆☆☆

“Terrible!”

Written on: 22/02/2013 by brian_2013 (1 review written)

Bought online, item was shown as in stock. 2 weeks later no delivery, so I contacted them and they said item was out of stock! Absolute waste of time! They could have informed me that the item wasn't in stock!… Read Full Review

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Petman99's Response to brian_2013's Review

Written on: 25/02/2013

Our website is not stock controlled and if an item goes past the days we quote for delivery we do send an email to inform people and ask how they wish to proceed.
It might of been a case of that the suppliers just did not have the item you wanted and there was a delay on it.
We try to get as many orders out same day but we do state than can take up to 3 days if we have to order anything and past that an email will be sent to you.
I am sorry that you have had a bad experience with Surrey Pet Supplies but we do try hard to please every customer but it seems on this occasion we failed and i am sorry for that,

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