Groom Room Basingstoke - don’t bother!

Pets at Home www.petsathome.com
★★☆☆☆
1.9
23.0% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Luciano81's review of Pets at Home www.petsathome.com

“Groom Room Basingstoke - don’t bother!”

★☆☆☆☆

written by Luciano81 on 22/10/2017

Took our young Cocker in for a full groom. When we picked her up she had very little taken off but ear lengths neat and feet tidy so paid and left. When we got home I was stroking her ears and long pieces of hair were coming out, then I noticed two clumps behind her ears!, lots more hair all over carpet. She definitely hadn’t been brushed after cutting and they hadn’t cut her with any care! I took her back and they grudgingly re-cut her. Not even a proper apology. I had to drive to the other side of Basingstoke and hang around for 40 minutes. Won’t go there again. Poor groom and poor customer service.

  • 40.00

    Goods purchased & cost

  • Customer Service

  • Value For Money

Was this review helpful? 1 0