written by Luciano81 on 22/10/2017
Took our young Cocker in for a full groom. When we picked her up she had very little taken off but ear lengths neat and feet tidy so paid and left. When we got home I was stroking her ears and long pieces of hair were coming out, then I noticed two clumps behind her ears!, lots more hair all over carpet. She definitely hadn’t been brushed after cutting and they hadn’t cut her with any care! I took her back and they grudgingly re-cut her. Not even a proper apology. I had to drive to the other side of Basingstoke and hang around for 40 minutes. Won’t go there again. Poor groom and poor customer service.
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