Glad I don't shop here for meds.

Click here if this is your business
★☆☆☆☆
1.4
5.0% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Click here if this is your business

ByronCross47's review of Petmeds - www.petmeds.co.uk

“Glad I don't shop here for meds.”

★☆☆☆☆

written by ByronCross47 on 20/05/2015

1. Items took a long time to be sent out. I was however eventually sent an e-mail that actually told me.
2. When items arrived to me, one item was missing. I also reveived an extra package addressed to me WITH SOMEONE ELSES TABLETS INSIDE.
3. Sent an e-mail as the website boasts of a 24 hour customer service.
4. around two weeks and two e-mails later I finally got a reply to my first e-mail.
5. This e-mail called me the wrong name, told me they would resolve the problem by sending the lady her tablets. They did not mention my missing item.
6. Sent them another e-mail thanking them for fixing the ladys order but told them I was incredibly disappointed in their customer service, I no longer wanted the item and would like a refund instead.
7. Two weeks later, still no reply.
8. Contacted them via telephone and apparently the same person who answered my first e-mail was on the line and had apparently not even read the e-mail I'd sent asking for a refund. I was told I would get a refund right away.
9. one week later I've yet to see this refund. I've had to open a Paypal dispute as I feel this is the only way I will ever get my money back.

If this was my business I would be incredibly disgusted, this is not good enough. I will never buy from them again, and they should really fix that "24 hour reply" promise on their website.

  • Goods purchased & cost

  • A few weeks late

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0