written by ByronCross47 on 20/05/2015
1. Items took a long time to be sent out. I was however eventually sent an e-mail that actually told me.
2. When items arrived to me, one item was missing. I also reveived an extra package addressed to me WITH SOMEONE ELSES TABLETS INSIDE.
3. Sent an e-mail as the website boasts of a 24 hour customer service.
4. around two weeks and two e-mails later I finally got a reply to my first e-mail.
5. This e-mail called me the wrong name, told me they would resolve the problem by sending the lady her tablets. They did not mention my missing item.
6. Sent them another e-mail thanking them for fixing the ladys order but told them I was incredibly disappointed in their customer service, I no longer wanted the item and would like a refund instead.
7. Two weeks later, still no reply.
8. Contacted them via telephone and apparently the same person who answered my first e-mail was on the line and had apparently not even read the e-mail I'd sent asking for a refund. I was told I would get a refund right away.
9. one week later I've yet to see this refund. I've had to open a Paypal dispute as I feel this is the only way I will ever get my money back.
If this was my business I would be incredibly disgusted, this is not good enough. I will never buy from them again, and they should really fix that "24 hour reply" promise on their website.
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