Very prompt order processing but courier is rubbish.

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dfdstoy's review of PetShopBowl - www.petshopbowl.co.uk

★★★★☆

“Very prompt order processing but courier is rubbish.”

Written on: 16/11/2013 by dfdstoy (1 review written)

The order was processed really promptly and delivered quickly.

BUT 2 X 15KG bags of dog food in 1 parcel is too heavy for me to handle.

I have a big problem with the courier - YODEL.

The parcel was supposed to be delivered to a neighbour if there was no reply.
1. YODEL did not leave it with a neighbour.
2. According to the tracking record the parcel was left in a safe place and a delivery card was deposited through my letter box.
3. YODEL left the parcel on the path in front of my front door in full view of all the street and did not leave a card.
4. As I don't use my front door, it was purely coincidence that for once I opened my front door and found the parcel after midnight.

The parcel was split down 4 of its 6 sides so anyone could have taken the contents without cutting open the parcel.

This is not the first time that I have had problems with YODEL whom I would not recommend to anyone.

  • 2 X 15Kg bags James Wellbeloed Dog food. 1 packet James Wellbeloved Dog treats. 1 dog bowl.

    Goods purchased & cost

  • On time

    Delivery

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