customers dont matter !!!

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Pet Supermarket - www.pet-supermarket.co.uk
★★★☆☆
3.2
57.0% of users recommend this
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Guest's review of Pet Supermarket - www.pet-supermarket.co.uk

“customers dont matter !!!”

★☆☆☆☆

written by on 26/01/2014

I presently have a problem with a cat scratching post I bought from them, it lasted 3 months and as my little cat jumped on the top tier of the scratching post it literaly snapped off,I e mailed them and they sent a courier to collect it and from then on in I was given exactly the same story as above.
The person I spoke to was a woman my god she is something else !
she seems to be under the impression that customers should be told to "get lost" and the phrase "Tough Luck" is there company policy ! dont buy anything from them their policy is once you have purchased an item if anything goes wrong with it or is poor quality their Tough Luck policy kicks in Be Warned !!
ps they also charged me £1.97 on my telephone call to them,no note of this charge on their site anywhere.

  • OK

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