Written on: 25/06/2013 by suzy23rd (4 reviews written)
This company are a disgrace. I ordered my products over a week ago and I went to check on their website to see whats going on and I couldn't believe it. It said order pending! What the hell does that mean? £4.95 I paid and it hasn't even been dispatched a week later. I will be making a claim through paypal as soon as possible if my order doesn't turn up. I think more than a week is disgusting when you order your products in good time. As a first time customer with petplanet, I am very disappointed. I will be going back to my usual supplier for all of my pets because at least they know how to treat a customer and have tracking info as soon as you have ordered. I am outraged! If my delivery was going to be past a week, I wouldn't have ordered, petplanet should make it clear roughly when to expect it, like most honorable companies now do.
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