poor communication

Pet Planet - www.petplanet.co.uk
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★★★★☆
4.2 / 5
From 326 reviews
81.0% of users recommend this

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Guest's review of Pet Planet - www.petplanet.co.uk

★☆☆☆☆
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“poor communication”

Written on: 13/06/2012

Ordered 3 items 11 days ago, not told one item out of stock so order could not be delivered. They ignored my email asking what had happened to my order so needed to phone them. Poor communications again, they implied it was my fault. I had to cancel the out of stock item in order to release the other 2 items in order, but still can't tell me when the order will be delivered. I will never use use them again.

  • Pro Plan Plus dog food + Frontline for Dog + Frontline for Cat £53 in total

    Goods purchased & cost

  • Still waiting

    Delivery

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