Terrible

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  • Customer Service

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Boogeeee's review of Pet Planet - www.petplanet.co.uk

★☆☆☆☆

“Terrible”

Written on: 21/11/2011 by Boogeeee (1 review written)

After one month of waiting my order arrived, and half of it was not what I ordered. No notification from Pet Planet that I was not getting what I ordered, they just sent other products ???

Terrible...

  • Food - £120

    Goods purchased & cost

  • Quality of website

  • Value For Money

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Petplanet.co.uk's Response to Boogeeee's Review

Written on: 25/11/2011

Hi. I am deeply sorry to hear of the problems you have encountered with your order. We always aim to give the highest level of Customer Service possible and it is apparent that we have failed miserably on this occasion. Please contact me direct and I will do all I can to resolve the matter to your satisfaction. Kindest regards. Yvonne Jack (Head of Customer Services)

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