Written on: 10/11/2011
I just cancelled my order after waiting for over a month, I'll never buy from them again. Online shopping is supposed to be convienient, well it's not convienient if you stuff nevver arrives...
Written on: 11/11/2011
Hi. I am so sorry to hear of the horrific problems you have encountered with your order and can totally appreciate your comments. I would, however, be very appreciative if you would contact me direct, so that I can look into the matter in more detail. We always aim to give the highest level of service possible and it is apparent we have failed on this occasion. Kindest regards, and once again, my sincere apologies.
Yvonne Jack (Head of Customer Services)