One Click Pets Reviews - www.oneclickpets.co.uk

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★★★☆☆
2.8 / 5
48% of users recommend this
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Latest Reviews

★★★★★

“thank you for the heads up!”

Written on: 26/03/2013

I am so pleased that I read this before ordering more cat litter. I have had no problem last year, however, my last order of £56 for 5 x Large Cat litter was in September 2012. AND I RECEIVED IT. However, sadly it looks like I will not be ordering any more. Sorry for all your losses, but THANK YOU FOR LETTING ME KNOW. Trisha :)… Read Full Review

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★☆☆☆☆

“Stick your voucher up your jacksy”

Written on: 22/03/2013

I wouldn't use your terrible service if you paid me to. My advice DO NOT USE THIS COMPANY… Read Full Review

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★☆☆☆☆

“Absolutly impossible to contact.Exept to take your money.”

Written on: 01/03/2013

I have been trying since last September to get a reply from this so called company, at great cost , never yet managed to speak to anything other than a MACHINE. I bought 5 items 4 are faulty, not suitable for thier p urpose...WHERE DO I GO FROM HERE. Judging from other comments nowhere..Miss a. CREWE… Read Full Review

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★☆☆☆☆

“Fraudsters DO NOT USE”

Written on: 21/02/2013

I agree with all the other reviews. This is a bogus company just out to fleece people.I ordered on 30th Nov 2012 and am unable to contact them and have not received the goods although money has been taken… Read Full Review

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★☆☆☆☆

“Goods not received”

Written on: 19/02/2013

I have been waiting for this order since the 13th November. I emailed three times and their responses were they were awaiting items to be in stock. Today is the 20th December i now cannot get hold of them either by email or telephone as they do not seem to exist… Read Full Review

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★☆☆☆☆

“Cancelled order”

Written on: 18/02/2013

I placed an order only to find that they were going to charge extra for weight. They took my money straight away. I cancelled the order because of the extra on 6 Dec. I have sent emails and called every day. There is no communication from them whatsoever I am getting upset about it as I need the money for my Christmas. I don't live far away from them so the only other option is to go there personally. I WILL NOT DEAL WITH THIS COMPANY AGAIN BEWARE!!!!!!!!!!!!… Read Full Review

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★☆☆☆☆

“Dont use”

Written on: 09/01/2013 by claverham50 (1 review written)

I orderered a product from one click pets at the end of October 2012 which was in stock and the money was taken. Nothing arrived. They say its out of stock and will follow. Its now jan 7th 2013. I dont hold any great hopes. Bang goes my 16.00… Read Full Review

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★☆☆☆☆

“appalling customer service”

Written on: 03/01/2013 by r2acer (1 review written)

At the beginning of november I ordered a coat for my dog. When it arrived it waas too small. I contacted one click pets and returned the coat asking for one 2" larger. I was assured this would be sent. After 2-3 weeksd I still had not received the coat. I wass told it was out of sto0ck but would be with me within a matter of days. Beginning of Jan and STILL NO COAT. Unable to contact One click pets by phone or e mail. I have complained to Amazon - still npothing. Next stop Office of fair… Read Full Review

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★☆☆☆☆

“Don't use this company”

Written on: 21/12/2012 by wheelchairmike (1 review written)

I ordered a bird cage from them on 1 December. Money taken immediately from credit card. Item show as ready for dispatch but not picked when I looked into my account!! Chased them by e-mail 19 December but no reply looked on line today 21 December and the web site has been removed!!! I think I have lost my money… Read Full Review

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★☆☆☆☆

“Once click Group”

Written on: 19/12/2012

Having not received my goods paid for and ordered in October, after several emails giving me no info I finally called on the business in person as we live locally. All shut up and was told by a neighbouring tradesmen that they had sacked all their staff the previous Friday (7th December) and the business ran 15 different companies from the same site. So I suppose there will be many disappointed customers… Read Full Review

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★☆☆☆☆

“Trying to get a refund for non-shipped items?”

Written on: 19/12/2012 by Merlinsmum (1 review written)

Looks like this website has finally been taken off-line. Like many others on this forum, I ordered £35 of items on 7th December and the order still shows "Pending". Money was taken from my credit card immediately. I phoned my credit card company and explained to them what had happened. They will provide a full refund to me and then they try to get their money back from oneclickpets... One thing they did request was that I email oneclickpets and ask for the order to be cancelled, which I… Read Full Review

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★☆☆☆☆

“Please take action”

Written on: 18/12/2012

I have been through the same experience. Placed order on 1 December, money taken immediately, order went into the 'picking queue' on 3 December and nothing has happened since then. I rang the Citizens Advice Consumer Helpline yesterday 08454 04 05 06 (4p per minute) and was told that I have to give them 30 days to either send my goods or refund the money. If anybody has been waiting more than 30 days, please consider getting in touch with the Citizens Advice Consumer Helpline so we can get… Read Full Review

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★☆☆☆☆

“Does this company exist??”

Written on: 17/12/2012

Have been trying to place an order with this company sice Wednesday 12 December. The online ordering page would not proceed to Checkout (blank page only), Spend over 1hour on hold on the 0844..... number over three occcasions. My e-mails totally ignored despite a 12hour reply promise.And the 01223... phone number is never answered. What else can I do?… Read Full Review

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★★☆☆☆

“TERRIBLE COMPANY NEVER AGAIN!!!”

Written on: 17/12/2012 by tina23 (1 review written)

Worse experience to date!! No communication, no product received and yet my money has been taken!! Bunch of fraudsters! I have sent unlimited emailes no response at all! I have tried to call for five days nothing either engaged or no one answers!! HOW DO I GET MY MONEY BACK! DONT WANT THE ITEM FROM THEM NOW!!… Read Full Review

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★☆☆☆☆

“Worst shopping experience I have ever had encountered”

Written on: 14/12/2012

I second last review, I have placed the order over two weeks ago, items not dipatched and unable to get in touch with the company via phone (line is either perm engaged or ringing without answer) nor have I received a reply to my emails last 10 days. A this stage I just want to be refunded my money. The case for Watchdog to investigate without any doubt! This is beyond terrible, I cannot emphasise this enough, do stay well away from onceclickpets… Read Full Review

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★☆☆☆☆

“no communication”

Written on: 13/12/2012

I have been waiting 2 weeks for my order and the status of my order on-line is: Awaiting picking.......It has been awaiting picking for 10 days up to now! I have emailed 3 times with no reply and am currently holding the line at 36 mins (sorry for the delay all the operators are currently busy please hold the line and we will answer your call as soon as possible) Disgusting and absolutely no customer service, avoid this company… Read Full Review

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Megmib's Comment

Written on: 18/12/2012

Luckily I paid for my order using paypal and have raised a dispute in their resolution centre- if oneclick pets do not respond or send my goods then paypal refund my money. (they are allowed 10 days to respond)

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★☆☆☆☆

“One Click Rubbish !”

Written on: 29/11/2012 by Aurelie (1 review written)

DO NOT BUY FROM THIS COMPANY. Oneclickpets are absolutely the worst company I have ever had dealings with. I ordered 500ml bottles of Caniglo. Firstly they sent me 2000ml bottles which I returned. When I emailed them, they told me the price quoted was wrong due was a linking error with Amazon (err...not my problem guys!) which was the reason they sent the smaller bottles. After a discussion with the sales manager, reluctantly he agreed to send me 500ml bottles for the price I had originally… Read Full Review

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★☆☆☆☆

“Fraudsters”

Written on: 29/11/2012 by diovhnfdsnvlkzjk (1 review written)

I ordered a medication for my dog on 1 November as yet it has not arrived and I don't expect it will! I have emailed them 3 times so far and also spent 10 minutes or more hanging on a premium rate line for no answer. I assume at this point I have lost my money, fortunately it was only £10 or so but it is fraud nevertheless. I cannot rate this company with any stars, though I have to as it comes up with a missing field. Please anybody I reiterate what other reviewers have said............... DO… Read Full Review

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★☆☆☆☆

“AVOID AT ALL COSTS!”

Written on: 27/11/2012

Really wished I'd read the reviews of this company before purchasing something from them. Customer service is terrible. I returned an item as it was the wrong size. I have not had any refund after several weeks. I have tried contacting them for the authorisation code before returning the item and had no reply on the phone or by email. Again, I have tried to contact them several times to find out where my refund is and have had no answer. rubbish, rubbish, rubbish!… Read Full Review

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★☆☆☆☆

“Dog Bed order”

Written on: 17/11/2012

Ordered an Arcol dog bed on the 7/11/12 and today being 15/11/12 its not even dispatched and I cannot get through to them....now as I write I have been holding 20 mins.....be aware… Read Full Review

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