You are having a laugh

Website down for God knows how long - at least the last 12 hours - and they say its because too many people are trying to access the site at once. Well for a start that's completely bogus - how can it be so busy at 9.00 pm on a Saturday night that its "overloaded with users". Give me a break. And that's been the case all day long (and for who knows how long before I started trying first thing this morning). Basically their websites crashed and there's nobody around to fix it. Fine, lets all go somewhere else and get our pet supplies from a reliable supplier. Read glassdoor.com and see what employees have to say about working at Medicanimal - you'll see for yourself why the place is falling apart. As usual its the corporate suits who have no clue about customer service and only see the world through the cells of their little spreadsheet full of targets, KPI's and margins. Its pretty comical how some good businesses lose touch when they think they have reached critical mass. Forget the numbers for a minute and start looking at the customers that ultimately pay your executive bonuses.