Written on: 01/03/2013 by Bodsmum (1 review written)
I have used MedicAnimal many times for several years now as they are simply the cheapest around. However this is the 2nd time in 4 - 5 months that they have failed to even dispatch my order within their advertised delivery times and on that occasion when I contacted customer service I got conflicting excuses of why the order was delayed, which suggests that neither was genuine.
This time it is for specialist food. The website states over 1 kg will be delivered by courier within 4 working days. 4 working days on it still had a status of 'approved'. I tried telephoning at the 3 day point to ensure it would be dispatched that day but got no response. I emailed to be told delivery was 5 days and they felt sure it would be with me within that time. When I pointed out that the website states 4 days and that will now be exceeded I got the excuse that they were busy and hopefully it will only be another 48 hours. I then got a shipment confirmation advising that the parcel was on next day delivery.
I have returned home this evening to find that the parcel still hasnt been received and when I ring the courier company they have no record of receiving the parcel and surprise surprise there is no one answering the phone at Medic Animal.
My vet, the only other place I can buy the food, is a 10 mile round trip by taxi as I dont drive and they charge an additional £3 per bag. I would have done this last night but on the guarantee of a delivery today I didnt. They are now closed and I am in work all day tomorrow which means my cats will be without food for 24 hrs at least.
Unfortunately I cannot recommend this company any more, not only have they failed to keep to their delivery promises but they have lied about dispatching my goods which on this occasion is detrimental to my animals.
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