Damaged goods customer service poor

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Nikki214's review of Cagesworld - www.cagesworld.co.uk

★☆☆☆☆

“Damaged goods customer service poor ”

Written on: 12/10/2017 by Nikki214 (1 review written)

Ordered hamster cage through cages world. Came in damaged box which we recorded with driver at time of delivery. Opened it to reveal cage was cracked numerous times. Went online which led us to follow link for delivery complaints and upload photos of goods - this feature surprisingly wouldn’t work. Please contact this number it states. Rang number four separate times. On hold continuously but was charged over £20 for the privalidge. Had a system email stating someone will be in touch within 72 hours. Over a week later still waiting for the call, stuck with a ridiculous phone bill and a cracked hamster cage. Disgusting customer service.

  • Hamster cage £25

    Goods purchased & cost

  • On time

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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