The Fuelcard Company Reviews - www.thefuelcardcompany.co.uk

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The Fuelcard Company - www.thefuelcardcompany.co.uk

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Latest Reviews

★☆☆☆☆

“Waste of space”

Written on: 07/12/2016 by 1andy (1 review written)

They contacted us in June offered competitive price, filled everything in, received confirmation that it was all set up, no cards arrived, in September they sent a snotty email saying we hadn't given our bank details so they couldn't proceed, sent then the confirmation, wasn't good enough, so had to fill it all in again, again received confirmation. have received four weekly prices for the following weeks, no cards arrived, then a phone call asking why we had not used the cards, err, no cards… Read Full Review

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★☆☆☆☆

“Apalling Company”

Written on: 19/10/2016 by Alexander424 (1 review written)

Repeatedly promise to get back to you and resolve our issues but never do. They make spurious charges to our account with an insurance product and charitable donations which we do not require and have never ordered. They say they sent us an 'opt out ' form but we have not received one and they can not even tell us whether they sent this by email or in the post also we were told the cards were free and we are being charged for them. We have also asked for evidence that these charitable… Read Full Review

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★☆☆☆☆

“Awful customer service, avoid avoid avoid!”

Written on: 01/09/2016 by K_Lou85 (1 review written)

Ordered 4 fuel cards for my company, all approved, then no cards and no correspondence at all. Contacted them and got through to a customer service agent, who put me on 'hold' but I could hear everything she was saying to her colleague and they were messing around putting on stupid Australian accents. Not very professional! I was them promised the cards by said colleague, which still never came. This person does not respond to his direct email address any longer. Now I'm worried I will be… Read Full Review

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★☆☆☆☆

“Don't touch them”

Written on: 24/08/2016

We have used the Fuelcard comapny for 14months, using two fuel cards to buy diesel at a lower rate than on the pump. All was well to start with until they started charging us for 'Ecopoint' at £18 per month. If we had been properly consulted about this we would have probably accepted it, but no consultation just a charge. I emailed them 5 times to get them to cancel this charge with no response on any occasion. Trying to phone them, it either just rang out or a message telling me the mailbox… Read Full Review

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★★☆☆☆

“Expensive”

Written on: 08/07/2016 by jsDavenport495 (1 review written)

Watch out for lots of hidden charges!… Read Full Review

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★☆☆☆☆

“Utter SHARKS!!”

Written on: 06/07/2016 by Cynthia137 (1 review written)

How the FuelCard Company is still in business is beyond me. I have never dealt with such an unprofessional company in all my life. Everything that has been mentioned before in other reviews is true. Stay well clear, read your contract (for what it is worth) and send everything registered post and keep emails. They will threaten court action if you have cancelled without notice. I've gone direct with BP and couldn't be happier… Read Full Review

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★☆☆☆☆

“Over charging, hidden charges! Stay away!”

Written on: 27/05/2016 by aqFoley1953 (1 review written)

Extremely disappointed with this company. Used them for 2 years and for the first 12 months they were competitive. Our business got busy, then when we checked the price we were being charged, they were charging us £0.25 over the pump price. When I rang up to discuss, they said the most they could reduce it by was £0.02. Was told they would further reduce the following week but they did not. Cancelled the account on 08/04/2016 and later received an invoice for a so called "eco-charge"… Read Full Review

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★☆☆☆☆

“The worst of the worst”

Written on: 25/02/2016

Spurious charges that are applied at random with no consideration to the contract you signed, inept staff, dreadful IT systems that preclude replying to one of its emails due to "spam content". Stay well clear… Read Full Review

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★☆☆☆☆

“Do Not Use”

Written on: 26/01/2016 by psychowheelie (1 review written)

Having taken out cards a couple of years ago and discussing in advance i run a seasonal business, we used them for the first year and found them average. In the last year we have found its cheaper at the pump so stopped using the cards. Now we have non usage fees and Zero liability charges and Ecopoint charge whatever the hell that is. All for not actually using the cards.so our latest bill for nothing is over £53 quid. The customer service is shocking and they are quite rude. Do not use ,if… Read Full Review

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★☆☆☆☆

“Look elsewhere ....”

Written on: 19/01/2016 by MacLean434 (1 review written)

We have been with Fuelcard since June 2015 ...the initial diesel price saving drawing us in ....I've yet to see any of the "hidden" extra costs though I have been warned to expect them to happen. We've had pricing problems since the end of August, a mere 10 weeks after joining them....we noticed that the price charged was then virtually pump price with little saving compared to the initial prices. No reason provided. We currently receive a reduced rate simply because we complained....but have… Read Full Review

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★☆☆☆☆

“Overpriced and some very strange practices”

Written on: 13/01/2016 by Tedsreviews (1 review written)

I'd used The Fuelcard Company for nearly a year and, six months of that was spend arguing with them over the pricing structure. Initially, all was rosy. Their fixed weekly prices falling a few pence a litre lower than pump prices. Then, as many others have experienced, their prices started to rise. When they started to exceed the average pump prices for my region (these can be checked via the AA), I queried them and was told I needed to submit a form so that they could perform a credit check… Read Full Review

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★☆☆☆☆

“Tried to Cancel account”

Written on: 22/12/2015 by petechappy (1 review written)

Promised low price after 4 weeks it goes up so I use my other fuel card which has better price Next month receive invoice with low user fine on it £4,95 + vat Send email to cancel account in September Receive Invoice in December low user fine £39 + vat Ring up to see whats going on told my account is still live and will have to pay bill Do not use this company to many hidden charges service is awlful . … Read Full Review

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★☆☆☆☆

“Do not make the same mistake as us by using them.”

Written on: 17/12/2015 by ElaineO'Donnell449 (1 review written)

Nothing but hidden charges and rude customer service staff since the day after we joined them. The latest scam is to charge a fuel rate for Diesel almost 12p a litre above the forecourt price. We were promised savings on diesel purchases by thier sales rep. I have just cancelled all my cards a month before they are up for renewal and they tell me they will be charging me for next years subscription anyway. That just about says it all!!!… Read Full Review

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★☆☆☆☆

“Service shocking”

Written on: 14/12/2015 by MbandM (1 review written)

I closed my account after they still were collecting money via a DD they now have £3000 and I cannot get it back.. Do not use them under any circumstances… Read Full Review

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★☆☆☆☆

“Hidden charges all of over the place!!!! AVOID!!!”

Written on: 19/10/2015 by LAMofficefurniture (1 review written)

If you don't keep an eye on the price it just keeps rising. My MD did not check and we were paying 10p a litre above the pump price when I took over the running of the fuel accounts. Also we were charged £172 for fuel card that were never received. I questioned this and asked for a refund and it was point blank refused. Stay well clear! Go to BP or Shell direct, not the cheapest but no costly surprises waiting… Read Full Review

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Abdor's Response to LAMofficefurniture's Review

Written on: 17/12/2015

Absolutely agree, we have just ditched them as well and gone over to Fuekl genie who so far have been great.

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★☆☆☆☆

“Avoid this company”

Written on: 02/10/2015 by Bradley49 (1 review written)

They are overpriced and add things to your account like ECO and Insurance without your say so. I have asked for these to be refunded but no answer so far. I will either claim though the banks direct debit guarantee or invoice them and if they refuse to pay let the small claims court decide. This rates as one of the worst companies I have dealt with. A star rating of terrible over rates this company… Read Full Review

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★☆☆☆☆

“Terrible Company”

Written on: 25/09/2015

I have been with this company only a short time - needed to change the DD mandate which was duly email to the Account Executive, a fortnight later this had not been action so the Fuelcard Company Charge me £90 for a return DD fee and well as being charged £35 from my old bank. Accepted there might have been a delay so paid with the Company Credit Cards. Next week came along and exactly the same happened - the DD mandate had still not been put on the system. Got very irate at this because… Read Full Review

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★☆☆☆☆

“Wouldn't recommend to anyone.”

Written on: 06/11/2014 by DonovanBeasley (1 review written)

This company is awful. They took the money out of the wrong account which resulted in bank charges which they have still not refunded. They charged me for insurance I was not offered or given the opportunity to decline. Their prices are higher than most pumps. Their customer service only contact you when they want something, and they don't follow up on complaints. I can think of no good reason to use this company… Read Full Review

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Tracey100666's Comment

Written on: 19/08/2015

totally awful company - i was a customer for 6 years spending between £100-200
per week and then noticed in april that they had put a surcharge on one vehicle of above pump price and they hadn't informed me.
i called them & they said they sometimes review accounts & do this!!
i immediately cancelled my cards
i emailed 3 times for an explanation to no avail.
they have now added £100.00 onto a balance i am disputing of £161.00
rip off merchants

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★☆☆☆☆

“Cancellation Nightmare”

Written on: 15/08/2014 by Norwooddv304 (1 review written)

Had been with the Fuelcard company a couple of years and after the initial good rates there wasn't much point in using the cards as we were better off just using the companies credit cards at the st and the number of stations that stopped using the cards etc also made it not worth our while. After several customer calls where we explained the poor rates etc and nothing changed we tried to cancel in Jan, they assured us they would get a better rate but again to no avail. In April we called to… Read Full Review

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★☆☆☆☆

“Fees not fair, customer service takes 3+ weeks to reply”

Written on: 20/03/2014 by Jaylynu246 (1 review written)

I cancelled my card with Fuelcard today. I had a written agreement with Fuelcard that our business would never be charged a 'non use charge' (£36 per quarter) because our business is seasonal. I was charged the non use charge in Feb. 2013 and Fuelcard refuse to stand by the written agreement. They say it was an agreement with a person at Fuelcard and their opinion and may not be the views of the company. The letter is written on Fuelcard letterhead, by a Senior Accounts Manager in 2010. On 25… Read Full Review

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