The Fuelcard Company Reviews - www.thefuelcardcompany.co.uk

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The Fuelcard Company - www.thefuelcardcompany.co.uk

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Latest Reviews

★☆☆☆☆

“Fees not fair, customer service takes 3+ weeks to reply”

Written on: 20/03/2014 by Jaylynu246 (1 review written)

I cancelled my card with Fuelcard today. I had a written agreement with Fuelcard that our business would never be charged a 'non use charge' (£36 per quarter) because our business is seasonal. I was charged the non use charge in Feb. 2013 and Fuelcard refuse to stand by the written agreement. They say it was an agreement with a person at Fuelcard and their opinion and may not be the views of the company. The letter is written on Fuelcard letterhead, by a Senior Accounts Manager in 2010. On 25… Read Full Review

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★☆☆☆☆

“Charging Fee's”

Written on: 28/01/2014

I have used the Fuelcard Company since November 2009, I had no Invoices for the first few weeks and had to check the online account to find out what I had used and when it was due out of the Bank, after a Direct Debit was returned for the 1st time due to their negligence, I was advised I need to put up a Bond of £500 in order to keep the account, I did this, i can't say there is anything wrong with the facility they offer, however you do pay more than you would at the pumps, they ask you to… Read Full Review

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★☆☆☆☆

“Honeymoon period over?”

Written on: 16/10/2013

We started using these cards from the Fuelcard Company mid July, so 3 months exactly. At first everything was absolutely fine. Texaco is generally more expensive then other companies so the 2p a litre off we were getting on diesel meant they were comparable with Esso, Shell etc. We liked that we could fill up the vans and then pay for both via one invoice 2 weeks later. No more hundreds of diesel receipts to sort out every month. So far so great. Then 11th October we get the weekly price… Read Full Review

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★☆☆☆☆

“Watch the "rate" you are recieving”

Written on: 15/08/2013 by fredfred445 (1 review written)

We started off with these people promising the world. The cards arrived, and then we realised the promises we had been made about keyfuels weren't quite true - see previous review. Once you get your head around how keyfuels work (find the HGV filling sites and learn how to hold the HGV nozzle to fill a car/van), then we got to grips with keyfuels. The first invoice arrived however, and we realised we were paying well above pump price (about 5p/litre. It was even more expensive than a motorway… Read Full Review

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★☆☆☆☆

“Shocking company avoid at all costs”

Written on: 25/02/2013 by ultimateappliances (5 reviews written)

Where do I start? thefuelcardcompanysupply our fuel cards and we have nothing but problems with them from start to finish. The Diesel Advance is the top up fuel card system which is great, on paper, for newer businesses. However, don't be fooled as thefuelcardcompany will soon start causing you problems. Here are the problems we face EVERY SINGLE DAY: - You cannot top up at all! I have tried 8 times whilst typing this due to their shoddy system! - Put £500 on the account and they take… Read Full Review

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