PaymentSense Reviews - www.paymentsense.co.uk

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Latest Reviews

★☆☆☆☆

“I'd rather be on air kissing terms with the Black Death”

Written on: 03/10/2017 by LukeMitchell (1 review written)

Recently got these clowns to set me up merchant card services for the first of three shops that I am in the process of setting up. All zone-one retailing, high-footfall, discretionary spend-type shops (can't say the type of retail outlet as PS bought my silence by slipping me a bung and making sign a gagging clause). But just want any other SMEs considering using PS to Just. Don't. Do. It. Long boring story, but highlights were: 4.5 hours on the 'quick and easy' set up call; first… Read Full Review

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★☆☆☆☆

“the worse card company that anybody can ever have”

Written on: 26/09/2017 by Imrozahmed (1 review written)

I was looking for card machine company online and I found that the paymentsense were offering only £8.50 a month and i thought its a very good deal. And wanted join them by looking into their online advertisement. So I puted my phone number my business name and address for someone to contact me a few minutes time a guy called me he introduced himself as business development manager of paymentsense. so discussed more about the price and he assured me number of time there are no any other… Read Full Review

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★☆☆☆☆

“WORST SERVICE EVER! WORST COMPANY EVER!”

Written on: 22/09/2017 by NikoDonnelly (1 review written)

This company is a joke. The sales rep is a complete liar. Left me with no terminal for days. The customer services put me on hold for hours and hours. I lOST SO MUCH MONEY !!! They then tried to say I was in a 48 months contract and didn't have a way of getting out I it. Stay away if you care about your buisness. I have reported this company to trading standards!!… Read Full Review

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★☆☆☆☆

“dont belive them,”

Written on: 08/09/2017 by lee86 (1 review written)

their rep sold them as a company to help you, we will give you value for money, no price increases,and if your not happy you can leave with no charges. what they dont quote you for is exspensive , if you have any issues then they dont care , had enough after 2 years of poor service and being overcharged, and complaints falling on death ears,on giving notice ive been givien a leaving bill of £938.00, dont trust them !!!… Read Full Review

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★☆☆☆☆

“AVOID LIKE THE PLAGUE!”

Written on: 08/08/2017 by Woodward352 (1 review written)

If I could give PaymentSense minus stars I would. Every single area of this "business" is an absolute sham. The sales person who spoke to me did not explain ANY of the various charges that would be applied to my account, in fact told me they would not take a single penny for the first six months and after that it would ONLY be the cost of the machine rental. He also did not inform me a third party "acquiring bank" would be taking payments from my account- First Data. There is a total lack of… Read Full Review

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★☆☆☆☆

“AVOID AVOID AVOID”

Written on: 10/07/2017 by Goynsholdings (1 review written)

I will expand fully below, but in summary they purposefully opened an account knowing that the way he was going to do it would mean the account would fail with acquirer FDMS... BUT made sure he got paid first by carrying out a test transaction before the account could be declined. This is either extremely amateur as a competent person would have got the account opened, or intentional because he is lazy and wanted a quick buck. We used to like this company as we already did business with them… Read Full Review

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★☆☆☆☆

“STAY FAR FAR AWAY!!! ”

Written on: 08/07/2017 by 92Hartley (1 review written)

How and why these guys are aloud to trade is just beyond us. On our third account manager and one year later still being over charged again and again. The sale team lied all the way to the bank taking our cash with them. Anyone thinking about using PAYMENT SENSE then THINK THINK AND THINK AGAIN!!!!! Stay well away. Any one working for payment sense..... Well how you sleep at night or walk down the street.You should be ashamed… Read Full Review

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★☆☆☆☆

“Beware Sales Patter - NOT TRUE”

Written on: 13/06/2017

I am very very disappointed in payment sense. Beware as they are not true to their word. Throwing in internet payments and telephone payment for free is a JOKE. The deals look good but certainly aren't. As a small NEW business we contacted payment sense to provide our terminal. Big mistake. Over 2 months we've taken less than £650 via the terminal and their fees taken via direct debit were in excess of that amount, putting us into financial difficulty. Unable to pay staff and necessary… Read Full Review

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★☆☆☆☆

“be careful”

Written on: 11/05/2017 by Dwayned449 (1 review written)

Be careful of payment sense, they sell in an underhanded way. Full merchant charges are not clearly laid out regardless of what they say. Make sure you fully read all the contract details before signing. Very poor sales practice… Read Full Review

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★☆☆☆☆

“Blatantly Lied to by Area Manager about Additional...”

Written on: 03/03/2017 by Jones398 (1 review written)

In 17 years of trading never have I been ripped off and blatantly lied to by an Area Manager coming into my shop selling me a merchant service - PaymentSense. I was quite happy with World Pay Merchant services but a sales rep from Payment Sense came into my store and told me I could save over £700 if I switched to them. She said she would go away and come back with the figure I would be saving and bring in the Area Manager with her. She came back with a piece of paper showing I could save… Read Full Review

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★☆☆☆☆

“Dreadful”

Written on: 28/02/2017 by FAGC (1 review written)

This company is simply dreadful. You have to deal with 3 different outfits to try to get any sense and even then it's hard. We have had nothing but terminal troubles since we made the mistake of joining them.You get locked into a long contract and have to use an appaling website to attempt to get infomation. STAY AWAY !!… Read Full Review

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★☆☆☆☆

“Avoid !! ”

Written on: 25/01/2017 by Peckgf258 (1 review written)

The salespeople are on commission only and will tell you anything to get higher commissions. There are hidden charges and they don't care Some of them are prepared to say anything I would,recommend that anyone who needs merchant services should read ALL the small print snf don't sign anything until you have taken legal advice, … Read Full Review

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★☆☆☆☆

“DO NOT TOUCH! ”

Written on: 07/12/2016 by Parkerdd356 (1 review written)

Giving this company 1 star is far too kind! They dupe you into thinking you are getting a good deal, free 7 month hire of the terminal, no hidden charges etc - all lies! The numerous charges coming out of our bank account is astonishing and whenever we attempt to call them and talk through our issues, we are met with ignorance and rude call takers. As for being able to contact our 'account manager' to discuss our issues - he was great before he signed us up - now nowhere to be seen! I would be… Read Full Review

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★☆☆☆☆

“IGNORE”

Written on: 03/11/2016 by Gleason126 (1 review written)

They chase you until you sign with them .Their staff seems helpful until you agree the contract then never pick up their phone even if they they misinform you about setting up accounts.If you want to protect your business IGNORE THEM… Read Full Review

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★☆☆☆☆

“Poor service one month on still trying to be pci...”

Written on: 28/10/2016

I wished I had read the reviews be for I signed up with Payment Sense. DO NOT make my mistake… Read Full Review

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★☆☆☆☆

“Please don't use this company, BDM will lie through...”

Written on: 20/10/2016 by Bobbyl158 (1 review written)

Please don't use this company, BDM will lie through his teeth, start new Direct Debits without your knowledge,before you know it several hundred pound is missing from your bank account and surprise surprise the BDM who harassed you for days or weeks on end can't help you as he no longer has access to your account, isn't that right Dur-n Gr-nt. You probably have less chance of losing money by investing in property in Aleppo, or buying BHS shares… Read Full Review

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★☆☆☆☆

“WARNING, WARNING,WARNING,WARNING.”

Written on: 08/10/2016 by MicaelaDavenport (1 review written)

All 5-star reviews are false. I've had all the problems of everybody on here and more. I hope this message reaches other people before they get snared by them. Please, Please, Please stay away… Read Full Review

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★★★★★

“Top company”

Written on: 27/09/2016 by goBradley440 (1 review written)

Paymentsense has been amazing, best rates and the quickest delivery, the level of service I have received is amazing, email text or call was answered promptly. 5 star service thank you sorting out the machine… Read Full Review

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★★★★★

“Excellent from start to finish”

Written on: 27/09/2016 by qqRowe239 (1 review written)

I set up my chip and pin machine payment sense, they kept me informed at all times, took no fuss to set up and he called me to let me know every step of the way, awesome guys. This is my second time round using payment sense and would not use anyone else now… Read Full Review

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★☆☆☆☆

“Avoid like the plague”

Written on: 05/09/2016 by ncpcov (1 review written)

Whatever you do, DO NOT use this company. Sell you a cheap solution, then get stung with a huge bill of hidden charges on first payment. Make no mention of term of agreement, make no effort to help you for months after the complaint (support are either clueless or don't care one bit) Seriously - stick to a reputable firm like a main bank because they are just not worth the hassle… Read Full Review

Paymentsenseltd's Response to ncpcov's Review

Written on: 19/09/2016

Dear Sir/Madam,

Thank you for your feedback and for bringing your concerns to our attention. If you could provide us with more information on your complaint, we would be happy to investigate this for you. Please contact our Complaints team via email.

Kind Regards,

Laura Scheriau
Complaints Manager
Paymentsense Limited

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