PaymentSense Reviews - www.paymentsense.co.uk

★★★☆☆
2.5 / 5
37% of users recommend this
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Description (provided by business)

Paymentsense enables over 30,000 small and medium-sized businesses to process over £3 billion worth of credit and debit card payments every year. From the latest chip & PIN machines to e-commerce payment services, Paymentsense helps the country’s local businesses to take payments in store, online, over the phone and on the move. Since it was founded, Paymentsense has been signing up more new customers every year than most of the large banks. This success is down to our commitment to providing every customer with the following: Quick set up, Lowest card rates & 24/7 customer support. Our dedication to our customers has helped us become one of the UK and Europe’s leading card payment providers. The company was recently named as Europe’s 19th fastest-growing digital business at the Media Momentum Awards 2014 and is ranked as the 7th fastest-growing business on The Sunday Times Tech Track 100.
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Latest Reviews

★★★★★

“Excellent customer service”

Written on: 27/01/2015 by GerardoMerritt208 (1 review written)

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Hetal Bharadwa provided excellent customer service on behalf of her company. Nothing was to much trouble. She took the time to make sure I was happy with the companys service and when I encountered a minor problem she was proactive in getting it solved for me. She stayed in touch from start to finish constantly checking that I as a new customer was satisfied. My star rating is based on this ladies service to me as the customer… Read Full Review

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★★★★★

“hassle free with experts to talk you through IT!”

Written on: 26/01/2015 by Nina195 (1 review written)

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As a new business starting out, I was truly delighted to encounter Coleman Yu of Payment sense. He talked me though every step of the process with ease, making it a hassle free experience. I would highly recommend these professionals to everyone and look forward to a long business relationship!… Read Full Review

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★★★★★

“Absolutely Faultless”

Written on: 26/01/2015 by KianGarrett (1 review written)

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From the first email I sent to the terminal being delivered, the service from Paymentsense has been amazing, absolutely faultless. The rates are fantastic too, much cheaper than our previous ones. Highly Recommended.....a very happy new customer!… Read Full Review

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★☆☆☆☆

“My Experience (Payment Sense)”

Written on: 23/01/2015 by 368Thorpe (1 review written)

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I switched to Payment Sense in September of 2014 after being assured the company was a quality provider of credit card services. Unfortunately, I began encountering problems almost from the very beginning. What follows is an accounting of my experience to date. 1) I have been charged for 2 credit card machines. I am only contracted for one machine. 2) I have been billed for other items I didn't request, including till rolls, and the VAT applied to my account were UK rates, not those for the… Read Full Review

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★★★★★

“So glad I went to payment sense”

Written on: 23/01/2015 by CaidenTierney247 (1 review written)

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Having just set up in business for the first time I was delighted to find payment sense definitely the best deal on the market. Other merchant services cannot match their deals. Would recommend them to every new business… Read Full Review

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★☆☆☆☆

“Do not make the same mistake!”

Written on: 04/12/2014 by Tyreex246 (1 review written)

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AVOID, AVOID, AVOID, Intense pressure selling, full of lies, signed up to a 18 month contract, free to leave after that, actually a 60 month contract, lots of extra fees that are hidden until the bills appear. Representatives only tell you what you want to hear or just make it up... Wish we had read these reviews before! Do not use Payment sense / First Data, you will regret it!… Read Full Review

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★☆☆☆☆

“Misleading information and aggressive sales tactics”

Written on: 18/11/2014

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I needed a mobile card machine to use abroad in mainland Europe and was advised by the Paymentsense rep that the machine he recommended could be used anywhere as long as there was a phone signal available. He also advised that the minimum contract was 18 months. Having purchased the machine on the advice of the rep I then discovered that it could not be used outside the UK. I decided to check some of the other information I had been given by Paymentsense only to discover that my contract was… Read Full Review

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★★☆☆☆

“Payment Sense Good but. First Data not so....”

Written on: 17/10/2014 by DavidAwty (1 review written)

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We entered into a contract with Payment Sense in February to handle credit and debit card payments for our new hairdressing business. Our initial enquiry and sigh up was handled particularly well and we started to process customer payments with few problems. However the charges and payments to our bank account are handled by First Data and that in our case is where the problems started and still continue! A direct debit was inadvertently cancelled by our bank and led to an extra £50 was… Read Full Review

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★★★★★

“simple, effective, quick”

Written on: 24/09/2014 by Kolbyj448 (1 review written)

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I've found the system easy to use, easily set up and very beneficial to our business. No problems as of yet… Read Full Review

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★★★★★

“professional and excellent service”

Written on: 16/09/2014 by zaWeeks71 (1 review written)

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Very professional and excellent service i'm very fast application process is been delivered one the time and excellent job I staff member. Rate from my experience Excellent. Grove Bespoke Interiores… Read Full Review

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★★★★★

“Professional, efficient, informative”

Written on: 08/09/2014 by Nevaehh358 (1 review written)

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From the first point of contact our enquiry was dealt with professionally, our sales contact was fantastic and the on going service is excellent… Read Full Review

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★☆☆☆☆

“Total Cheating Liars!!!!!!!!!”

Written on: 28/08/2014 by HoppingMad3 (1 review written)

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One star is too good for this company, they are nothing but cheats and liars. Earlier this year i filled in an online form to look at prices for a mobile card terminal and was bombarded with phone calls and emails from a whole host of companies one of which was Payment Sense. The salesman was nothing less than ruthless in pursuit and depite having doubts I decided to give them a try. I was assured that the only charges would be a small monthly rental plus very low transaction charges HA!!!… Read Full Review

Photogent's Response to HoppingMad3's Review

Written on: 16/09/2014

Hi.Was approached by this company recently. Where are you based? any further progress?

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Hoppingmad3's reply to Photogent's Comment

Written on: 17/09/2014

Hi, I'm on the Isle of Lewis. No progress even thought i've told them I've gone to the Scottish Law Society but they won't be able to take any more money becuase I cancelled both direct debits, I'll have to wait and see if they do anything about that or if they cut their losses and leave me alone. I had a couple of messages left by them asking me to phone them but when you do either the person that left the message is not available or there is no reply.

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★☆☆☆☆

“BEWARE !!!!”

Written on: 09/08/2014 by Butler324 (1 review written)

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I could not and would not recommend this company. please be aware everything is ok until you want to end the contract you must give 3 months notice and be warned you need to make sure you have copies of the cancellation emails and please make sure you get a delivery confirmation of the cancellation email because even if they have on there system that you wanted to cancel they still invoice you after the 3 months saying they never had confirmation of the cancellation which is what happened to me… Read Full Review

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★★★★★

“Excellent communication skills”

Written on: 07/08/2014 by Cantrell367 (1 review written)

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She did a great job of keeping us informed almost daily of where we were at during the application process. She was extremely personable, polite and responsive throughout… Read Full Review

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★★★★★

“helpful, knowledgable, friendly”

Written on: 06/08/2014 by Kimberlyp1958 (1 review written)

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my experience so far with Payment Sense has been very easy with helpful sales person Nwe and excellent guidance from customer support… Read Full Review

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★★★★★

“Excellent Professional Service”

Written on: 05/08/2014 by Ogden134 (1 review written)

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Paymentsense exceeding my expectation with the level of service, communication skills and professionalism on dealing with our application. I highly recommend them to any business who needs a payment solution… Read Full Review

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★★★★★

“Excellent Professional Service”

Written on: 04/08/2014 by 374Sanders (1 review written)

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Paymentsense exceeding my expectation with the level of service, communication skills and professionalism on dealing with our application. I highly recommend them to any business who needs a payment solution… Read Full Review

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★★★★★

“Professional and Excellent Service”

Written on: 04/08/2014 by Tiannav360 (1 review written)

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Very professional and excellent service i'm very fast application process is been delivered one the time and excellent job I staff member. Rate from my experience Excellent. Grove Bespoke Interiores… Read Full Review

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★★★★★

“Excellent service, support.”

Written on: 28/07/2014 by KristenHarding (1 review written)

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Whole process made easy, being guided through it by Mervin who was very patient and informed . Whole process amazingly quick, really important for a small business starting up. Cost effective and exactly what a small business needs with 24/7 support available. Your service is clearly way ahead of rivals. Would recommend this service to any other small business or anyone who needs this facility… Read Full Review

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★☆☆☆☆

“Beware”

Written on: 15/07/2014 by Mattie238 (1 review written)

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If I could give no star rating I would please PLEASE don't be another victim of this awful company the sales people can not have a concience they do not tell you about all the charges I wish I had never heard of them I should think they are the only ones who post on trust pilot. Run a mile !!! Customer service is rubbish to… Read Full Review

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www.paymentsense.co.uk