PaymentSense Reviews - www.paymentsense.co.uk

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2.7 / 5
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Latest Reviews

★☆☆☆☆

“Awful service”

Written on: 13/07/2016

Stay away from this company, they do not deliver. Fees of over €100 already taken from my account, my rep is not replying to mails, biggest mistake switching. I don't actually know what to do, so please don't waste any more of your time on PaymentSense as a partner helping the growth of your business. They will drain your finances, time and energy. I have nothing positive to say I'm afraid, my rep was amazing until I signed up and handed over to technical support to get set-up. It's been a… Read Full Review

Khokan58's Comment

Written on: 13/07/2016

Hi there,
I totally empathy with your situation because I am same boat as you and I have taken this matter to Financial Ombudsman and also take this matter to FCA for further investigation. If anybody is reading then please do not sign with them until you have written full agreement documents in hand because they will ask you to click the buttons for your signatures.
You can contact me ..omgaccessories.co.uk

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★☆☆☆☆

“APPALLING SERVICE, VERY MISLEADING ON HIDDEN CHARGES”

Written on: 12/07/2016 by Lotfy (1 review written)

Absolutely disgusting service so far. So many hidden charges they do not tell you about when you sign up, I only discovered them when my first direct debit payment was taken from my account. Staff appear to have no idea what the problem is. Please Beware. My first invoice was double what I paid with my previous supplier! Initially when going through the process of signing up your calls and emails are responded to immediately, now we are complaining no one responds. I have sent numerous emails… Read Full Review

Smallbusinessownerire's Response to Lotfy's Review

Written on: 13/07/2016

I'm going through the same thing, I feel your pain! Not only is it a financial burden but it's mentally exhausting to deal with. They promised to pay my exit fees also which hasn't happened and the fees this month were over €100.
I read so many reviews about this company, mostly they mediocre and still didn't go my gut. I contacted people who were using the system who gave glowing reviews, I now suspect they maybe paid by PaymentSense.
You have made a thousand good decisions, don't let this one break you, that's what I'm saying to myself everyday.

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Khokan58's reply to Smallbusinessownerire's Comment

Written on: 14/07/2016

You are absolutely right. I am absolutely disgusted with this company because I am getting very upset and upset cause me distressed. So please contact me.

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★☆☆☆☆

“Do not use”

Written on: 22/06/2016 by Clarissat60 (1 review written)

I was a terminal that has no signal in my area and after having complained about it for two months I am still waiting for Payment sense to get back to me as they had at the time ordered a different type of terminal - money lost. Currently on hold on their customer telephone number - over 8 minutes as yet - what a service... - oops telephone ringing - no back to music… Read Full Review

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★☆☆☆☆

“Worst Customer Service ever experienced”

Written on: 11/05/2016 by karlhopkins (1 review written)

From day one I have had issues with this company. They completely miss sold their product (2 x GPS card machines). They told me there were no hidden costs - of which there are many.... too many to even mention here. I have managed to resolve some of these after hours of telephone calls and emails, however 5 and a half months after my contract started there are still issues. They sold it to me with 8 months free terminal rental on both my machines - what they don't say is you don't get your… Read Full Review

Khokan58's Response to karlhopkins's Review

Written on: 13/07/2016

Written on: 13/07/2016

I'm going through the same thing, I feel your pain! Not only is it a financial burden but it's mentally exhausting to deal with. They promised to pay my exit fees also which hasn't happened and the fees this month were over €100.
I read so many reviews about this company, mostly they mediocre and still didn't go my gut. I contacted people who were using the system who gave glowing reviews, I now suspect they maybe paid by PaymentSense.
You have made a thousand good decisions, don't let this one break you, that's what I'm saying to myself everyday

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★☆☆☆☆

“A very dubious operation......”

Written on: 17/04/2016 by Dogmanonthehill (1 review written)

Promised the world but still waiting for just a returned phone call. They sent three incorrect terminals before sending the right one. (They are still charging me for a second terminal that does not exist). Promised 8 mths free rental - has not happened. Yes, I am very unhappy but strongly suggest anyone looking to go into a contract with PaymentSense really needs to look elsewhere. This is purely about selling contracts with zero actual back-up. The customer service / account management does… Read Full Review

Khokan58's Response to Dogmanonthehill's Review

Written on: 13/07/2016

Please contact Financial Ombudsman like my case is with them and I am going to take this matter to investigate further with FCA also I will contact with consumer watchdog, rip off Britain but I need all your support and I promise you I will stop this DISHONEST COMPANY TO TAKE OUR HARD EARN MONEY. So please contact me ASAP.

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★☆☆☆☆

“WORST COMPANY EVER TO DEAL WITH”

Written on: 07/04/2016 by JairoWillis389 (1 review written)

Was signed up by a representative for two years apparently. Tried to end the agreement after TWO and a half years and they tried to over charge. Complete gangsters… Read Full Review

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★☆☆☆☆

“Don't bother, they won't”

Written on: 24/02/2016 by 471Doherty (1 review written)

Had a lovely quote from Payment Sense which looked as if it would meet our need of taking card payments for a one off event. The man I spoke to was very friendly and helpful. When we decided to go ahead I supplied the information asked for to set up the "24 hour hassle free" service but had to chase it up as nothing was forthcoming in 24 hours. They explained that because we were a charity it was more complicated than an individual's bank account. I sent the information required but have… Read Full Review

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★★★★★

“Brilliant sales, brilliant support”

Written on: 10/02/2016 by ArielGraham410 (1 review written)

This is my second terminal from payment sense, great service, and more important very cost effective pricing, Good modern terminals and fast account opening… Read Full Review

Khokan58's Comment

Written on: 13/07/2016

This can not be TRUE!

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★☆☆☆☆

“1 star is too high”

Written on: 30/11/2015 by Talialeth (1 review written)

I rung Payment Sense at 16:40 to try to get help with completing my Questionnaire SAQ B-IP as I do not understand the terminology used in the questionnaire. I spoke to a man at the company who said there was no one who could assist with my request at present so he would pass the message on. I stressed to him that I needed to do this by 5pm otherwise I have received an email that I would be fined £35. All he could say was that Payment Sense had received a lot of calls and although I was now… Read Full Review

Mayhpkns's Response to Talialeth's Review

Written on: 08/12/2015

I too am having serious problems with this company and am considering contacting Trading Standards. Feel completely ripped off and helpless as nothing ever changes with them, every month I'm getting hidden charges thrown onto my bill. They never return calls and have completely miss sold me the product.

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Talialeth's reply to Mayhpkns's Comment

Written on: 09/12/2015

I have been having the same issue as you. I too am going to try to start the ball rolling by complaining to Trading Standards too. I agree they are a misleading company with lack moral standards.

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Khokan58's reply to Talialeth's Comment

Written on: 14/07/2016

My name is Tapas and I run a small business. I have signed with Payment Sense in March 2016 and that was one of my biggest mistake in my life. I love to live my life hassle FREE so I do not turn back to my old depression back which probably finish me.
I have taken this matter to Financial Ombudsman also raised a complaint to FCA for miss sold contract and poor service and some fake reviews especially on trustpilot .
So please complain to the Financial Ombudsman and stop this company taking money from all the innocent small business owners like me.

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★★★★★

“Fast and efficient service”

Written on: 11/11/2015 by BelindaOgle (1 review written)

Quick decision, good terms, and all delivered as promised… Read Full Review

Khokan58's Comment

Written on: 13/07/2016

I have a doubt about your reviews, do not talk about fast delivery

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★★★★★

“just great service”

Written on: 06/11/2015 by CruzTerry134 (1 review written)

dont understand the negative reviews i've been with Paymentsense for 3 years and had brilliant service all the way, even started 2nd business with them and recomended another business that went with them - dont believe the negatives must be competitors, you can trust ps… Read Full Review

Khokan58's Comment

Written on: 13/07/2016

What do you think we are lying then why did I take this matter to Financial Ombudsman and why are they willing reduce 60% charges?? Please don't worry because I will ask FCA to investigate about lot of FAKE REVIEWS.

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★★★★★

“Fast AND efficient customer service.”

Written on: 06/11/2015 by ArabellaHampton (1 review written)

Got me out of a hole having been let down by another supplier and having no card machine for first 2 weeks trading. A credit to the business… Read Full Review

Khokan58's Comment

Written on: 14/07/2016

May be you are not very efficient person ! SORRY for my comments

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★☆☆☆☆

“Lies read the small print before you sign ”

Written on: 05/11/2015 by BlaineLong436 (1 review written)

Was told it was 12 month contract but really it was 5 years, funny when I wanted to speak to the guy who missed sold it to me had left the company. But after reading reviews and speaking to people that seems to be the norm. Terminal went off last week, no one let me know. Was lied to far to much, spent far to much time on hold on the phone. … Read Full Review

Mayhpkns's Comment

Written on: 08/12/2015

Have you considered Trading Standards? I too was completely mis sold the product, forever having hidden charges being applied, on the phone every month complaining and trying to figure out what charges are for. I have 2 terminals and they charge me twice for everything, which seems wrong seen as I only have one account, I pay PCI twice and was initially told there was no charge for PCI as it was done in house!? Anyway I could go on forever but don't want to bore you or myself anymore, just wondering if everyone that had these complaints for payment sense we have a case against them. Would appreciate any feed back you have. Feel something needs to be done :(

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Khokan58's Comment

Written on: 14/07/2016

Your comment has been successfully submitted
My name is Tapas and I run a small business. I have signed with Payment Sense in March 2016 and that was one of my biggest mistake in my life. I love to live my life hassle FREE so I do not turn back to my old depression back which probably finish me.
I have taken this matter to Financial Ombudsman also raised a complaint to FCA for miss sold contract and poor service and some fake reviews especially on trustpilot .
So please complain to the Financial Ombudsman and stop this company taking money from all the innocent small business owners like me.

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★☆☆☆☆

“Do not use this company. Utterly dishonest incompetent...”

Written on: 02/11/2015 by Horton52 (1 review written)

Have been with these people for a number of years and have always had problems contacting them but they are now worse than ever. My terminal broke down 2 weeks ago after they downloaded a corrupt update to it. Having spent 30 hours trying to get in touch with them I am still without the ability to accept card payments. Every time you contact them they lie and try to fob me off. I have been told that I do not rent a terminal off them and that even when I quoted the details off my bank statement… Read Full Review

Mayhpkns's Comment

Written on: 08/12/2015

Have you considered trading standards? I too and many others are experiencing major issues with this dishonest company and I feel something must get done. I was completely miss old the priduct and spend hours each month complaining to which I get very little response or help. Just wondering if we have a case against them really as it seems there are many others out there that are experiencing the same issues. We all need to do something to get this service stopped .

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Khokan58's Comment

Written on: 14/07/2016

Your comment has been successfully submitted
My name is Tapas and I run a small business. I have signed with Payment Sense in March 2016 and that was one of my biggest mistake in my life. I love to live my life hassle FREE so I do not turn back to my old depression back which probably finish me.
I have taken this matter to Financial Ombudsman also raised a complaint to FCA for miss sold contract and poor service and some fake reviews especially on trustpilot .
So please complain to the Financial Ombudsman and stop this company taking money from all the innocent small business owners like me.

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★☆☆☆☆

“Be Careful and Read Small Print”

Written on: 30/10/2015 by Ritchiexu175 (1 review written)

My experience with PaymentSense has been appalling and I urge anyone considering signing up with them to be careful. Please read the small print. Firstly, the seller pushed and pushed and pushed me into signing the contract. I did, thinking I could leave after 18 months. I cannot leave before FIVE YEARS without paying big fees. It's all in the small print. Secondly, they add fees that they do not explain and can not explain when you call. The Account of File fee? It's a joke. Basically, it's… Read Full Review

Mayhpkns's Comment

Written on: 08/12/2015

Have you considered trading standards. I want something done about this awful company.

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Khokan58's Comment

Written on: 14/07/2016

At least you are lucky because they showed you the documents before you sign them. The sales rep had asked to click the buttons on my lap top so please read the following article
.
Your comment has been successfully submitted
My name is Tapas and I run a small business. I have signed with Payment Sense in March 2016 and that was one of my biggest mistake in my life. I love to live my life hassle FREE so I do not turn back to my old depression back which probably finish me.
I have taken this matter to Financial Ombudsman also raised a complaint to FCA for miss sold contract and poor service and some fake reviews especially on trustpilot .
So please complain to the Financial Ombudsman and stop this company taking money from all the innocent small business owners like me.

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★☆☆☆☆

“Al the tell-tale markers of a company to steer clear of”

Written on: 28/10/2015

Diabolical from the moment we contacted them for information. We were spammed incessantly and curt messages were left on our voicemail every day for weeks on end. After telling them we weren't interested (and let's face it, who would be?) they obtained our other business email addresses and have been spamming us on those as well ever since. If a company has to intimidate businesses into taking their services, it's obvious that they are unable to get business any other way, ie their services… Read Full Review

Khokan58's Comment

Written on: 14/07/2016

Your comment has been successfully submitted
My name is Tapas and I run a small business. I have signed with Payment Sense in March 2016 and that was one of my biggest mistake in my life. I love to live my life hassle FREE so I do not turn back to my old depression back which probably finish me.
I have taken this matter to Financial Ombudsman also raised a complaint to FCA for miss sold contract and poor service and some fake reviews especially on trustpilot .
So please complain to the Financial Ombudsman and stop this company taking money from all the innocent small business owners like me.

Reply to this comment
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★☆☆☆☆

“Frank Josef Photography says he has been ripped off by...”

Written on: 20/10/2015 by frankJosef (1 review written)

Paymentsense we don't care customer support team.Biggest mistake of my business move going with these.They do not communicate with there third parties fdr with there spire terminals.Terminals did not work I have since closed my account with them and still there fdr leasing partners are asking for money..Any small buiseness out there stay clear of this Company. I have since gone with World Pay... No issues to report with them. Never need to call them everything works and… Read Full Review

Mayhpkns's Response to frankJosef's Review

Written on: 08/12/2015

Have you considered trading standards? I am having major issues with them and want to do something to stop this awful company continuing to rip people off like this, just wondering if we all have a case against them.

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Khokan58's Response to frankJosef's Review

Written on: 14/07/2016

Your comment has been successfully submitted
My name is Tapas and I run a small business. I have signed with Payment Sense in March 2016 and that was one of my biggest mistake in my life. I love to live my life hassle FREE so I do not turn back to my old depression back which probably finish me.
I have taken this matter to Financial Ombudsman also raised a complaint to FCA for miss sold contract and poor service and some fake reviews especially on trustpilot .
So please complain to the Financial Ombudsman and stop this company taking money from all the innocent small business owners like me.

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★☆☆☆☆

“I am gobsmacked how these are scamming people and...”

Written on: 16/09/2015 by bully999 (1 review written)

I am gobsmacked how these are scamming people and getting away with it. I have and charges added and not mentioned, and when I quiz them they offer it back. We went from Partnership to LTD and they have made changes locking me in longer into he contract and wanted 125.00 + 175.00 to do this!!! I don't agree now they have 3000 of our money and I cant get it back. They are Horrible as a company, the person I dealt with is the complaints department and she wont talk to me now that I have told her… Read Full Review

Khokan58's Response to bully999's Review

Written on: 14/07/2016

Your comment has been successfully submitted
My name is Tapas and I run a small business. I have signed with Payment Sense in March 2016 and that was one of my biggest mistake in my life. I love to live my life hassle FREE so I do not turn back to my old depression back which probably finish me.
I have taken this matter to Financial Ombudsman also raised a complaint to FCA for miss sold contract and poor service and some fake reviews especially on trustpilot .
So please complain to the Financial Ombudsman and stop this company taking money from all the innocent small business owners like me.

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★★☆☆☆

“problems from day one!!”

Written on: 13/08/2015 by 365Batchelor (1 review written)

have only been with payment sense a few months but hugely regret it the lady I took the contract out with gave me false information, I queried lots of things before I signed and she bare face lied to get me to sign!!loads of extra charges some im sure added for the hell of it. only saving grace is the guys ive spoke to at customer service have been very good if it wasn't for them I would have jumped ship!!poor sales good customer service… Read Full Review

Khokan58's Comment

Written on: 14/07/2016

Your comment has been successfully submitted
My name is Tapas and I run a small business. I have signed with Payment Sense in March 2016 and that was one of my biggest mistake in my life. I love to live my life hassle FREE so I do not turn back to my old depression back which probably finish me.
I have taken this matter to Financial Ombudsman also raised a complaint to FCA for miss sold contract and poor service and some fake reviews especially on trustpilot .
So please complain to the Financial Ombudsman and stop this company taking money from all the innocent small business owners like me.

Reply to this comment
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★★☆☆☆

“hidden charges”

Written on: 23/07/2015 by Saraig246 (1 review written)

took out what I thought was a 18 month contract which turned into 5 year contract. my terminal has been playing up since day one and have just realised they have been charging me over £90 a month for my lease, I have also been stung with fines for not taking enough money extra charges to stay compliant etc etc. AVOID AVOID PAYMENT SENSE they will sting you with so many charges it is untrue, ive just payed out £258 to cancel my contract and its worth every penny, I now have a paypal card… Read Full Review

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