PaymentSense Reviews - www.paymentsense.co.uk

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Description (provided by business)

Paymentsense enables over 30,000 small and medium-sized businesses to process over £3 billion worth of credit and debit card payments every year. From the latest chip & PIN machines to e-commerce payment services, Paymentsense helps the country’s local businesses to take payments in store, online, over the phone and on the move. Since it was founded, Paymentsense has been signing up more new customers every year than most of the large banks. This success is down to our commitment to providing every customer with the following: Quick set up, Lowest card rates & 24/7 customer support. Our dedication to our customers has helped us become one of the UK and Europe’s leading card payment providers. The company was recently named as Europe’s 19th fastest-growing digital business at the Media Momentum Awards 2014 and is ranked as the 7th fastest-growing business on The Sunday Times Tech Track 100.
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Latest Reviews

★☆☆☆☆

“Total Cheating Liars!!!!!!!!!”

Written on: 28/08/2014 by HoppingMad3 (1 review written)

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One star is too good for this company, they are nothing but cheats and liars. Earlier this year i filled in an online form to look at prices for a mobile card terminal and was bombarded with phone calls and emails from a whole host of companies one of which was Payment Sense. The salesman was nothing less than ruthless in pursuit and depite having doubts I decided to give them a try. I was assured that the only charges would be a small monthly rental plus very low transaction charges HA!!!… Read Full Review

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★☆☆☆☆

“BEWARE !!!!”

Written on: 09/08/2014 by Butler324 (1 review written)

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I could not and would not recommend this company. please be aware everything is ok until you want to end the contract you must give 3 months notice and be warned you need to make sure you have copies of the cancellation emails and please make sure you get a delivery confirmation of the cancellation email because even if they have on there system that you wanted to cancel they still invoice you after the 3 months saying they never had confirmation of the cancellation which is what happened to me… Read Full Review

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★★★★★

“Excellent communication skills”

Written on: 07/08/2014 by Cantrell367 (1 review written)

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She did a great job of keeping us informed almost daily of where we were at during the application process. She was extremely personable, polite and responsive throughout… Read Full Review

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★★★★★

“helpful, knowledgable, friendly”

Written on: 06/08/2014 by Kimberlyp1958 (1 review written)

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my experience so far with Payment Sense has been very easy with helpful sales person Nwe and excellent guidance from customer support… Read Full Review

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★★★★★

“Excellent Professional Service”

Written on: 05/08/2014 by Ogden134 (1 review written)

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Paymentsense exceeding my expectation with the level of service, communication skills and professionalism on dealing with our application. I highly recommend them to any business who needs a payment solution… Read Full Review

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★★★★★

“Excellent Professional Service”

Written on: 04/08/2014 by 374Sanders (1 review written)

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Paymentsense exceeding my expectation with the level of service, communication skills and professionalism on dealing with our application. I highly recommend them to any business who needs a payment solution… Read Full Review

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★★★★★

“Professional and Excellent Service”

Written on: 04/08/2014 by Tiannav360 (1 review written)

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Very professional and excellent service i'm very fast application process is been delivered one the time and excellent job I staff member. Rate from my experience Excellent. Grove Bespoke Interiores… Read Full Review

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★★★★★

“Excellent service, support.”

Written on: 28/07/2014 by KristenHarding (1 review written)

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Whole process made easy, being guided through it by Mervin who was very patient and informed . Whole process amazingly quick, really important for a small business starting up. Cost effective and exactly what a small business needs with 24/7 support available. Your service is clearly way ahead of rivals. Would recommend this service to any other small business or anyone who needs this facility… Read Full Review

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★☆☆☆☆

“Beware”

Written on: 15/07/2014 by Mattie238 (1 review written)

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If I could give no star rating I would please PLEASE don't be another victim of this awful company the sales people can not have a concience they do not tell you about all the charges I wish I had never heard of them I should think they are the only ones who post on trust pilot. Run a mile !!! Customer service is rubbish to… Read Full Review

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★★★★★

“Friendly, courteous and supportive”

Written on: 02/07/2014 by Kaitlynnx184 (1 review written)

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I will definitely be putting people in touch with the advisor… Read Full Review

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★★★★★

“All good stuff”

Written on: 01/07/2014 by Natalia278 (1 review written)

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My query was answered quickly and efficiently in a very customer friendly pleasant way… Read Full Review

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★★★★★

“helpful understanding and clear”

Written on: 30/06/2014 by Jorgensen128 (1 review written)

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Your representative was clear and precise with the service we requested. Extremely pleased with how quickly the application took, start to finish. Massively helped our business move forward. Thank you… Read Full Review

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★★★★★

“best by far”

Written on: 30/06/2014 by Angelina499 (1 review written)

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For those natives of and migrants to the services to support businesses-this should be and will be your first and last stop… Read Full Review

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★☆☆☆☆

“Made me feel ill that they have treated me so poorly ”

Written on: 24/06/2014 by KPurton (1 review written)

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I signed up to Payment Sense, I was told the contract would be 18 months £24.99 a month plus vat plus transaction charges per month. In an email I confirmed with Harrison wood that there were no other merchant fees, he confirmed back in writing that this was all I had to pay. Since then I have had nothing but stress and trouble. They have taken an extra £10 a month from my account so I can apparently see transactions online which I never asked for. I have then started getting charged £24.99… Read Full Review

Paymentsense_Team's Response to KPurton's Review

Written on: 24/06/2014

Hello,

We can see we spoke with you in May regarding the financial agreement that was in place for you. Some adjustments were made which were confirmed to you via email. From these adjustments being made, we were under the impression you were happy with your account.

If this is not the case then please give us so we can discuss this further with you.

Many thanks,

PaymentSense

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Kpurton's reply to Paymentsense_Team's Comment

Written on: 24/06/2014

I was far from happy, I am sure the phone call was recorded so you can perhaps hear this. Adjustments were made but I did make it clear that I was very unhappy and that I may contact the Financial Ombudsman. I also forwarded an email that Harrison wood sent me stating that there were no other charges involved (merchant). I will contact payment sense tomorrow, I just hope the 'right thing' is done now in me doing so and that my faith in this company is restored.

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★★★★★

“Rather pleasant”

Written on: 17/06/2014 by wjClarke1980 (1 review written)

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The information flow was very good between Lawrence and myself and we took things step by step. He was always fast to react to questions and we are thoroughly satisfied that things are up and running… Read Full Review

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★☆☆☆☆

“Please don't be another victim of payment sense STEER...”

Written on: 08/05/2014 by Alonzov466 (1 review written)

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Please don't be another victim of payment sense STEER WELL CLEAR… Read Full Review

Babs2014's Comment

Written on: 15/05/2014

I had a sales person called Mervin Savon rip me off. He fooled me into a 60 month contract. I am gong to contact the financial ombudsmen, watchdog and the directors personally. I will not take this matter lying down. This is against the law.
• Misrepresentation Act 1967
• Unfair Contract Terms Act 1977
Do not listen to their customer service department they are all liars.

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★☆☆☆☆

“What a rip off ”

Written on: 02/05/2014 by Cameronw373 (1 review written)

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When I spoke to them a stated I want a clear explanation of cost , I asked if there were any hidden cost , each time I was told no. I asked this question so many times each time he said no They. Took £60 from my bank in 10 days. They added client line costs authorisation cost service charges I feel so Ripped off by payment sense . I was told I could leave after 18 months when I looked into that I would still have to pay . Sucked me in good and proper . Run a mile from these conmen… Read Full Review

Babs2014's Comment

Written on: 15/05/2014

I had a sales person called Mervin Savon rip me off. He fooled me into a 60 month contract. I am gong to contact the financial ombudsmen, watchdog and the directors personally. I will not take this matter lying down. This is against the law.
• Misrepresentation Act 1967
• Unfair Contract Terms Act 1977
Do not listen to their customer service department they are all liars.

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★★★★★

“Great 24/4 Cust Service”

Written on: 02/05/2014 by krzysztofkawulak (1 review written)

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Customer Service is very good and I like extra product they offer - clientline, mobile PAYG top ups, cashback, till rolls,EPoS systems business bank accounts without checking your credit score if you ask Seller. Contract can be 60 months but it is capped - fixed - so don't worry. It is possible also to sign shorter contract - e.g. for 36 months. Quick terminal set-up - usually 2-3 working days… Read Full Review

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★☆☆☆☆

“Very bad experiance ”

Written on: 28/04/2014 by Volodymyr (1 review written)

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We have been for 1 year with this company. The whole year is bad experience - first of all: When agreement between Payment sense and us was made - They say: NO rolling contract and hidden fees, Standard payment all the time which was agreed over the phone, free cancellation any day or time. After agreement was made - that's where all problems started: The agreed charge was triple (they started to divide the agreed charge by a few different accounts and merchants and tried to explain that… Read Full Review

Colinedwards's Response to Volodymyr's Review

Written on: 01/05/2014

Hi did you get out of the contract with Payment Sense and First Data? I have an identical situation, I was falsely sold a five year contract and then they took money and put it back , then tried to charge me for it saying it was my fault, I got it all returned as I threatened them with legal action but keep getting told that I now have an extra fee for this and then another one for that. I cant see how to get out of the contract and they are seriously affecting my business. Any help or advice would be great.

Regards Colin

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Volodymyr's reply to Colinedwards's Comment

Written on: 01/05/2014

Hello Colin,
Try to post review on Trust Pilot about Payment sense - Trust pilot does the same as Payment sense - they simply do not post any bad reviews about Payment sense as payment sense is probably their customer. I want to warn all people against this company but Trust pilot does not post my reviews and believe it or not - they do not post it. After I contacted trust pilot about this service - lady was listening to me and then said: "ok, BYE" and hang up phone.
Payment Sense is trying to sell misleading information and charge you some fees for nothing. I am trying to cancel (as it was explained before by member of their team "NO contract - just pay as you go and you can cancel us at any time"). Obviously, I am trying to cancel them but they say we have 90 days cancellation policy, they also tried to charge me for some extra services but then when I threatened to go legal and I also called FIRST data to complain about this - they cancelled extra charges. But still they say 90 days cancellation policy applies so I am now paying for nothing.
My advise to you: Call First data - make complaint and explain the situation; Also, write a review on Trust pilot so that other people do not use them - maybe they will post your one. Next I would advise you to call Bank of Scotland which are people in charge First Data - speak to management and they will raise an issue ref to your case. This is the same as I done in order to cancel somehow. If this is still not sorted - write to Ombudsman office and explain full situation. They must cancel your contract - you should not be liable to 5 year contracts with any company and even if you signed 5 year contract at the beginning - you always have cancellation rights - as per consumer rights act. Raise more people and raise awareness about them. What does your company do?
Let me know how you get on.
Thanks

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Mpd31's reply to Volodymyr's Comment

Written on: 30/06/2014

Bank of Scotland have nothing to do with First Data anymore. Their interest ceased over 2 years ago, they will not be able to do anything regarding your complaint.

I will agree that you should speak to First Data if Paymentsense are not taking your complaint serious or doing anything to rectify it. FD process all Paymentsenses' transactions and processes to enable them to sell merchant services. They will listen to you and sort this out.

Regards

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Babs2014's Response to Volodymyr's Review

Written on: 15/05/2014

I had a sales person called Mervin Savon rip me off. He fooled me into a 60 month contract. I am gong to contact the financial ombudsmen, watchdog and the directors personally. I will not take this matter lying down. This is against the law.
• Misrepresentation Act 1967
• Unfair Contract Terms Act 1977
Do not listen to their customer service department they are all liars.

Reply to this comment
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★☆☆☆☆

“Dreadful wish we'd never gone with them...”

Written on: 22/04/2014 by Gill416 (1 review written)

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Signed up with payment sense almost three months ago, had two statements so far both incorrect. First one charging more than agreed (in writing) per transaction, charging for clientline (£10 per month) and till rolls both of which we expressly rejected (again, in writing) and charging extra for "non-qualifying" cards which they tell us were "foreign cards" when two of these cards were our own British cards by British banks (we used them to try the machine out with small amounts). Second… Read Full Review

Paymentsense_Team's Comment

Written on: 30/04/2014

Hello,

We are sorry to hear about your experience with us. We are keen to look into your comments raised so please give our customer service team a call and we will do all we can to help.

Many thanks

PaymentSense

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Jill2416's Comment

Written on: 01/05/2014

We have, several times. You just go around in circles though we've had enough messing about already thank you.

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Babs2014's Comment

Written on: 15/05/2014

I had a sales person called Mervin Savon rip me off. He fooled me into a 60 month contract. I am gong to contact the financial ombudsmen, watchdog and the directors personally. I will not take this matter lying down. This is against the law.
• Misrepresentation Act 1967
• Unfair Contract Terms Act 1977
Do not listen to their customer service department they are all liars.

Reply to this comment

Meadowview1964's Comment

Written on: 30/04/2014

The same thing happened to me they should nt be allowed to trick people like this I am so angry

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