PaymentSense Reviews - www.paymentsense.co.uk

★★★☆☆
2.9 / 5
93
45.2% of users recommend this
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Description (provided by business)

Paymentsense enables over 30,000 small and medium-sized businesses to process over £3 billion worth of credit and debit card payments every year. From the latest chip & PIN machines to e-commerce payment services, Paymentsense helps the country’s local businesses to take payments in store, online, over the phone and on the move. Since it was founded, Paymentsense has been signing up more new customers every year than most of the large banks. This success is down to our commitment to providing every customer with the following: Quick set up, Lowest card rates & 24/7 customer support. Our dedication to our customers has helped us become one of the UK and Europe’s leading card payment providers. The company was recently named as Europe’s 19th fastest-growing digital business at the Media Momentum Awards 2014 and is ranked as the 7th fastest-growing business on The Sunday Times Tech Track 100.
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Latest Reviews

★★☆☆☆

“problems from day one!!”

Written on: 13/08/2015 by 365Batchelor (1 review written)

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have only been with payment sense a few months but hugely regret it the lady I took the contract out with gave me false information, I queried lots of things before I signed and she bare face lied to get me to sign!!loads of extra charges some im sure added for the hell of it. only saving grace is the guys ive spoke to at customer service have been very good if it wasn't for them I would have jumped ship!!poor sales good customer service… Read Full Review

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★★☆☆☆

“hidden charges”

Written on: 23/07/2015 by Saraig246 (1 review written)

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took out what I thought was a 18 month contract which turned into 5 year contract. my terminal has been playing up since day one and have just realised they have been charging me over £90 a month for my lease, I have also been stung with fines for not taking enough money extra charges to stay compliant etc etc. AVOID AVOID PAYMENT SENSE they will sting you with so many charges it is untrue, ive just payed out £258 to cancel my contract and its worth every penny, I now have a paypal card… Read Full Review

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★★★★★

“excellent”

Written on: 22/07/2015 by Haynj297 (1 review written)

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Fast and excellent customer service.Will definitely recommend it… Read Full Review

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★★☆☆☆

“extra costs”

Written on: 21/07/2015

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I was assured my merchant costs would be reduced by changing to Paymentsense. Although their charges for processing payments is less than my previous provider they have extra charges which more than make up the difference. Each month I seem to be charged for something extra. It would have been much cheaper for me to remain with Qixpay… Read Full Review

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★☆☆☆☆

“GLAD ITS DONE WITH ........I THINK!!”

Written on: 24/06/2015 by joycee8 (1 review written)

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I got conned into taking my terminal over 5 years after the sales agent promising me that I could cancel after 18 months. Its been 5 years now and I am in the process of cancelling - but what a lot of stress. The company are still looking at me to pay to return the terminal and charging my more money after sending the terminal back - not a nice company to deal with!!!… Read Full Review

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★★★★★

“good service”

Written on: 21/04/2015 by Hubbardgl382 (1 review written)

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Have had a good liaison with payment sense in changing over… Read Full Review

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★★★★★

“very helpful”

Written on: 09/04/2015 by Yatesxf87 (1 review written)

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Nothing was too much trouble when setting up my new account. Easy to deal with and very pleased so far… Read Full Review

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★★★★★

“Perfect help and understanding”

Written on: 13/03/2015 by Hudsonvm311 (1 review written)

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I found Payment Sense on the web. I was looking for a card machine for my event business. The personal service from the agent on the phone was great and she understood time is money and dealt with my application quickly. I would recommend them to anybody… Read Full Review

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★★★★★

“Friendly Prompt knowledgeable service”

Written on: 12/03/2015 by Wooteneo297 (1 review written)

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the person I dealt with is all you could want for Customer Service. She is knowledgeable..Friendly. .Prompt in her reply..very pleasant to do business with her… Read Full Review

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★☆☆☆☆

“finally got shut of the bullys”

Written on: 11/03/2015 by garydavies2304 (2 reviews written)

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been with them for years , all i can say bullys worse customer service ever,took money out my account took month to repay,threating letters . service charges made up. yearly charge for a charge they allreadsy charge for? wanted 450 quid for a terminal they switched off lol. today fianally got the return bag for there terminal thank god this is over with after a long 7 months worth of non comuniction on there behalf. still no refund of the 150 quid for a change of legallity which they did not do… Read Full Review

Bulldogfencing's Response to garydavies2304's Review

Written on: 15/05/2015

Thanks for this - I was wandering whether to change to them - they offer you the world to start with...

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Garydavies2304's reply to Bulldogfencing's Comment

Written on: 15/05/2015

Stay away !!!! Barclay card seem ok upto now

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★★★★★

“Excellent”

Written on: 09/03/2015 by CatherineChurch74 (1 review written)

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Thank you for helping us chose this machine, nice and compact easy to install!! All in all an excellent machine. And excellent service… Read Full Review

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★★★★★

“So glad I went to payment sense”

Written on: 03/03/2015 by 39Willis (1 review written)

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Having just set up in business for the first time I was delighted to find payment sense definitely the best deal on the market. Other merchant services cannot match their deals. Would recommend them to every new business… Read Full Review

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★★★★★

“Amazing Experience once again”

Written on: 02/03/2015 by Belen1980 (1 review written)

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This is my second account with Payment sense and they have not let me down. The service is swift, very professional, rates are great and will recommend it highly to anyone… Read Full Review

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★★★★★

“Shamazing”

Written on: 25/02/2015 by JavonRussoItalian311 (1 review written)

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Very informative, thorough and friendly service. Quick set up and fantastic price. Would definitely recommend to anyone who needs a card payment system… Read Full Review

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★★★★★

“Tremendous service - would definitely recommend this...”

Written on: 23/02/2015 by 316Sandoval (1 review written)

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The service from this company was truly outstanding. Can't believe how fast we were up and running - 3 days from initial contact!! I dealt with a chap who was extremely helpful and talked me through the whole process. Amazing - pleasure to do business with… Read Full Review

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★☆☆☆☆

“cheated”

Written on: 20/02/2015 by Matilda189 (1 review written)

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my sales man told me that i would pay 18euro monthly plus .15 cent per transaction with 1.25 percent for credit cards.I find that I have to pay 2.25 percent on all non irish visa debit cards whether in Euro or sterling.Then there is something called bolt ons plus back office plus God knows what else which actually cost more than the rental.I have sent numerous emails to no avail,also their sales man seems to have disappeared.All Cheating Scumbags… Read Full Review

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★★★★★

“excellent service.”

Written on: 18/02/2015 by JacobyMacKinnon1950 (1 review written)

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I got contacted very promptly after leaving details. Got a very clear explanation. Simple and clear app process. Easy installation. Very professional customer service brilliant all around. I would recommend paymentsense to everyone. Thank you… Read Full Review

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★★★★★

“Fantastic and Reliable Service from Abraham”

Written on: 16/02/2015 by Kenten44 (1 review written)

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Abraham's approach was very friendly and reliable. Right from start to finish, he was polite, highly skilled and he did not put me under pressure. I have had the same provider for over 5 years and always thought I had the best deal. Quite surprised about the savings, quick approval and set-up. Abraham kept to his promise by installing the new terminal on the same day I received it. He is always there to support me and never fails to return my call. This is by far the best customer service I… Read Full Review

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★★★★★

“The best credit card service that I have ever experienced”

Written on: 11/02/2015 by Dwyerhy431 (1 review written)

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The man I dealt with and his friendly yet professional support was the only reason that I decided to uses this service. I am more than happy with everything and recommend this company to everyone who wants to offer credit card service but doesn't want the headache of setting up an account and dealing with automated services!. All the best. … Read Full Review

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★★★★★

“helpful staff going the extra mile, easy set up”

Written on: 11/02/2015 by 274Moody (1 review written)

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Jason Balabat guided me from day 1 with great efficiency, helping me and advising me at every step. He answered a week end call, and ensured my application would go through swiftly and painlessly, to finally help me set up the terminal at 16.45 on a Friday. I would recommend to any starting business to use his services… Read Full Review

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