PayPoint.net - www.paypoint.net Reviews

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From 9 reviews
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★☆☆☆☆
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“Please avoid Paypoint at any cost”

Written on: 01/03/2013

Paypoint will start taking your Direct debit even if you dont give your consent and account not been charge. They have already taken my money twice for the account i have never agreed to open. Their customer care does not care so you will be wasting your time, I was dealing with Sales rep She never reply your call, and not refunding the money they charged Illegally please do avoid this company at any cost, I have requested to refund my money but they do not care so i have to file an... (read more)

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★★★★★
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“Pay Point really helped me”

Written on: 07/11/2012

As a customer of Pay Point for the past 2 years, I have been very impressed by the service. The staff have bent over backwards to support and grow my business from the outset. I realised that Pay Point don’t actually handle client funds, my settlements are handled by the bank and I was able to choose which bank to contract with. Pay Point process my payments securely and quickly and this they do perfectly well. I would recommend Pay Point to any business large or small, they are cost... (read more)

Bj1985's Comment

Written on: 01/12/2012

This is so obviously a fake review written by PayPoint.net. It stands out a mile. Even a satisfied customer would not gush like this about a payment processor!

The main giveaway is the explanation about "PayPoint don't actually handle client funds" .... this is a reference to B+S, the German bank PayPoint outsource their banking to, and who cannot master simple accounting in a timely manner. That comment is an attempt to pass the buck rather than take responsibility for PayPoint's decision to outsource to an incompetent company.

Ridiculous review. Nice try PayPoint.net

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Sven's Comment

Written on: 31/01/2013

Totally agree, Paypal have always blamed for every downfall of this ridiculous company.

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★☆☆☆☆
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“the worst ever”

Written on: 19/10/2012

6 months on and im ready to leave this company, they are simply hopeless they never reply to emails , and their accounting is appauling keep away form these people they will destroy your business (read more)

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★☆☆☆☆
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“Terrible services”

Written on: 17/10/2012 by somantics

I run an online bookstore and wish I had never heard of paypoint: missed payments, non-existent customer service, clear as mud accounting and reporting, ridiculous 'support', amateur and badly trained staff, it really is an appalling thing to become involved with. Won't renew my contract with them and would totally advise anyone to keep away from them. I can't think of a single good word to say. (read more)

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★☆☆☆☆
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“Bad,Bad and getting worse”

Written on: 24/08/2012 by Sophie125

These guys are simply useless, don't go anywhere ear them. Total idiots.... (read more)

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★☆☆☆☆
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“Serious problems”

Written on: 09/08/2012

From a long suffering PayPoint.net merchant. Joined PayPoint.net in July 2011 and finally left them in July 2012. It was a year from hell. Here is a list of the problems encountered: - witholding my money. They blame it on their provider (B+S). Required escalation to senior management on a number of occasions - terrible accounting systems, the amount you get paid is impossible to verify, you have to take their word for it, which is probably wrong on the evidence I had - very expensive,... (read more)

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“Words cannot descibe this company”

Written on: 17/05/2012 by sven007

16 months and they are still unable to show our company balance or how much we will get paid each week...Avoid at all cost.. (read more)

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★☆☆☆☆
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“Truly Awful. Non existent customer service.”

Written on: 02/05/2012

Let me first start my saying, I'm not one to complain - but being so utterly annoyed and frustrated by their complete disregard for me as a customer has compelled me to warn others. Customer service is by far and away my biggest issue with PayPoint.net, they have to be chased for everything and will willingly ignore emails. There seems to be absolutely no consistency and you speak to a different person each time, awful when trying to resolve an issue. Several things were sprung on me, such... (read more)

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“Awful Customer Service - AVOID AT ALL COSTS.”

Written on: 28/09/2011 by Marky84 (2 reviews written)

I have never received worse customer service from any other company. I signed up for a website payment solution having been recommended to PayPoint by a colleague, and after seeing the advertising on their website that I would be able to (read more)

Guest's Response to Marky84's Review

Written on: 18/12/2011

I agree!!! The worst ever! Avoid!!!

I tried to set up my merchants account with them and after playing around with my confidential documents, charging me 50 GBP more than agreed at the beginning they still couldn't help me by getting the account in 2 days as they are saying on their website!!! I waisted a lot of time and nobody would respond to my emails for days. On top of that when I wanted to cancel it they kept my 80 GBP, why? Well, nobody could really explain it. Now, after 6 months since that nightmare they started charging me again their monthly fees!!! Idiots!!! Absolutely and totally unprofessional company, far from that actually, no sign of any customer service there, total rip off and a big scam overall also price wise! Just try to avoid them not worth even a free phone call!



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