Serious problems

“Serious problems”

Written on: 09/08/2012

From a long suffering PayPoint.net merchant.

Joined PayPoint.net in July 2011 and finally left them in July 2012. It was a year from hell. Here is a list of the problems encountered:

- witholding my money. They blame it on their provider (B+S). Required escalation to senior management on a number of occasions

- terrible accounting systems, the amount you get paid is impossible to verify, you have to take their word for it, which is probably wrong on the evidence I had

- very expensive, you even get charged for declined transactions

- very poor support - no replies to online tickets, no one there when you call. Eventually I got the name, email and phone of a director

Absolutely shocking. Do not sign up with PayPoint.net unless you want serious grief.