written by parkinguk on 05/02/2016
got 531.87 limited my account because they say I had two accounts one was hacked so they said to close the account and open a new one which i did last year my new on they limited it because the other is in the red.
my girlfriend said we use hers today they limited that one so can with dew money.
my account has 295.40 in cant with draw until may at the earliest and girlfriend got 126,26 in which we cant with draw
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Mganga's Response to parkinguk's Review
Written on: 01/03/2016
Paypal are a poor customer service organisation when it comes to repayment from goods not delivered or not delivered on time within the law. Their attitude is dismissive and they do not provide reference numbers for complaints thus hiding behind anonimity and the ability to deny. Nor do they look at the facts of the case. They withhold funds then refuse to respond dismissing the genuine complaint despite the evidence. This is clearly in order to not have the problem of getting the money back from the vendor. This cannot be right as they should not pay the vendor until the goods have been delivered within the statutory time frame or the statutory process. Good were ordered over 21 days prior to delivery at Christmas but failed to be delivered. vendor then went into no response mode when contacted finally well over the statutory agreed time limit and without observing the proper process rthe goods were sent in late February 2016. Paypal refuse to refund the money under the guise of there being a delivery but so far no goods have arrived. The issue is the goods were not delivered under the statutory time limit. No notice was given of delay as required. If any change to deliver had been made the purchasor would not have taken them. Paypal have made a payment when they should not have done and so they are responsible for the refund. They shiould be sanctioned by the Financial service authority as theyt fail to understand hte law or proper customer service. Submitted without prejudice.